Enterprise Option for SAP R/3 in Oracle (Windows)

The following issues relating to the Enterprise Option for SAP R/3 for Oracle (Windows) are known to exist in this release:

• Multistream function is supported locally only for BACKINT backup/restore.
• Before you shut down the Oracle Server in normal mode, you should shut down the local Arcserve Backup Manager and the Arcserve Backup Client Agent for Windows RPC Service.
• When performing a remote backup from the Client Agent for Windows tree, use the Server NetBIOS name (machine name) for the Agent node name. The Client Agent for Windows prompts you to specify the Use Computer Name Resolution option or the IP address to include the databases when backing up the entire machine.
• Add the IP address and hostname of the Agent and base machines to the hosts file on each system before running any backup and restore jobs.
• BACKINT supports only one instance at a time. If you define multiple instances, BACKINT saves only the first instance to the BACKINT registry. The Enterprise Option for SAP R/3 for Oracle Configuration utility modifies the information for this instance. For BACKINT to support other instances, change the SID value in the BACKINT registry, and rename the initSID.utl in %ORACLE_HOME%\database to your SID.
• For remote backups, you must enable File and Printer Sharing for Microsoft Networks on the Agent machine you are backing up.
• The NetLogon service must be started to support pass-through authentication of account logon events for computers in a domain.
• For command line, only the BACKINT command interface is supported.
• When submitting BACKINT command line backup and restore jobs, Server Side Encryption and Secure Migration are not supported.
• When submitting BACKINT command line backup and restore jobs, hold jobs are not supported.
• If you are running the Enterprise Option for SAP on a remote system and submitted backup jobs to a backup Server having more than one NIC installed, the jobs fail due to connection problems. To avoid this situation, add a machine IP mapping in the client hosts file for the Server:
  1. On the remote system running the SAP option, navigate to the Windows\System32\drivers\etc folder.
  2. Open the hosts file.
  3. Add host/IP map as below:
  4. <IP address> machine_name
  5. where <IP address> is the IP of the backup Server machine
  4. Save and close the hosts file.
• When performing a database restore job that fails, the job continues after the error only if you are restoring by session. If you are restoring by tree, subsequent sessions will not be restored because Restore by Tree packages all the sessions into a single node, while Restore by Session packages all sessions into different nodes.
• The option does not support the following:
  • Submitting restore jobs using the Restore by Query restore method.
  • Using multistreaming when backing up SAP data to data deduplication devices.
  • With multistreaming, Arcserve Backup backs up SAP data to multiple devices that reside in different device groups simultaneously. This behavior causes Arcserve Backup to ignore the value of DESTGROUP specified in the util_par_file configuration file. As a result, Arcserve Backup backs up SAP data to device groups that do not contain deduplication devices.
  • Using the Optimize Restore functionality.
  • Using Compare Media to Disk functionality.