Limitations of Using JIS2004 Unicode Characters with Arcserve Backup

The following limitations apply when using JIS2004 Unicode characters with Arcserve Backup:

Operating Systems

The operating systems that the following agents protect do not support JIS2004 Unicode characters:

• Client Agent for UNIX
• Client Agent for Linux
• Client Agent for Mac OS X

Arcserve Backup Agents and Options

The Arcserve Backup agents and options listed below do not support JIS2004 Unicode characters.

• You can work around this limitation by backing up and restoring data from the parent-level path instead of the path containing the JIS2004 characters.

Important! To display ANSI character-based agents properly, you must set the locale and the product language options on the system hosting these agents to the same locale and product language as that of the system hosting the Arcserve Backup database before you install Arcserve Backup.

• Agent for Informix: all supported releases and service packs
• Agent for Lotus Domino: all supported releases and service packs
• Agent for Microsoft Exchange Server 2007 Service Pack 1 on Windows Server 2008
• Agent for Microsoft SharePoint Server 2003: all supported releases and service packs
• Agent for Microsoft SharePoint Server 2007
• Agent for Microsoft SQL Server
• Agent for Open Files
• Agent for Oracle
• Agent for Sybase: all supported releases and service packs
• Client Agent for Windows
• Enterprise Option for SAP R3 for Oracle: all supported releases and service packs
• NDMP NAS Option: all supported releases and service packs

Note: EMC/Celera and NetApp NAS filers do not support JIS2004 Unicode characters.

• Image Option-based backups and restores: all supported releases and service packs

Note: The Arcserve Backup Enterprise Module is a prerequisite component for the Image Option.

Arcserve Backup Components

The Arcserve Backup components listed below do not support JIS2004 Unicode characters.

• Alert Manager

• Alert options specified as Global Options in the Arcserve Backup managers and utilities that follow:
  • Backup Manager
  • Restore Manager
  • Media Assure & Scan Utility
  • Merge Utility
  • Count Utility
  • Purge Utility
• BConfig.exe

Note: This component lets you configure the Arcserve Backup server when you are installing or upgrading Arcserve Backup.

• DBAConfig.exe

Note: This component lets Arcserve Backup configure database instances during the installation process.

• Discovery Configuration
• License Management dialog

Note: This component lets you manage Arcserve Backup licenses. You can open the License Management dialog by clicking Manage Licenses on the Help, About Arcserve Backup dialog.

• Report Writer
• Server Configuration Wizard
• Server Migration Component
• SetupSQL.exe

Note: This component lets the installation wizard create the Arcserve Backup database with Microsoft SQL Server when you are installing Arcserve Backup or upgrading Arcserve Backupfrom a previous release.

Arcserve Backup Tasks

Arcserve Backup does not support performing the following tasks:

• Installing Arcserve Backup agents on remote systems using Agent Deployment. Agent Deployment does not support using JIS2004 Unicode characters for host names, user names, and passwords.
• Using JIS2004 Unicode characters to specify customer information on the Customer Information dialog when installing Arcserve Backup.
• Browsing JIS2004 Unicode-based agent machine names, user names, and passwords.
• Specifying JIS2004 Unicode-based names on Arcserve Backup host names, primary server names, stand-alone server names, and member server names.
• Specifying JIS2004 Unicode-based directory paths for installing Arcserve Backup or any Arcserve Backup component, specifying file system device paths, catalog database path, and so on.
• Importing a host list from a text file with a file name that contains Unicode characters when you install and upgrade Arcserve Backup, agents, and options on remote systems.
• Importing a host list from a text file with a file name that contains Unicode characters when running Remote Agent Deployment.
• Specifying JIS2004 Unicode-based names on Arcserve-specific objects. For example, job names, Device Group names, Media Pool names, media names, location names, and session passwords for encryption.
• Specifying file names and file paths as criteria for creating a Vault Schedule using the Media Management Administrator using JIS2004 Unicode characters.
• Specifying JIS2004 Unicode characters on network directory and file shares.
• Specifying JIS2004 Unicode characters for the caroot password using the Arcserve Backup Server Configuration Wizard. The Server Configuration Wizard interprets Unicode characters as the question mark symbol "?," which is an acceptable character for the caroot password. However, after you set the caroot password using the Server Configuration Wizard, you will not be able to change the caroot password from the Manager Console.
• Sending Alert email messages with file attachments when the file attachments are stored in directories that are named with Unicode characters.

Note: The file attachment itself can contain Unicode characters.

• Renaming and editing XML content in the report template files using JIS2004 Unicode Characters. The generated reports will not display properly. The report template files are stored in the following directory:

ARCserve_Home\template\reports

Arcserve Backup Reports

Arcserve Backup does not support creating the following reports when using an Arcserve server that is running Arcserve Backup for Windows r15 connect remotely to an Arcserve server that is running Arcserve Backup for Windows.

• 7 days Backup Status Report.xml
• 7 days Job Status Report.xml
• 7 days Media Usage History Report.xml
• Backup Client Data Size Report.xml
• Backup Clients And Job Associations Report.xml
• Backup Window And Throughput Comparison Report.xml
• Daily Backup Status Report.xml
• Daily Failed Backups Report.xml
• Daily Job Status Report.xml
• Detailed Media Pool Report.xml
• Detailed Media Usage By Backup Clients Report.xml
• Failed Backups Report.xml
• Media Required For Data Recovery Report.xml
• Staging Migration Report.xml
• Staging Purge Failed Report.xml
• Staging SnapLock Report.xml
• Staging Summary Report.xml
• Custom Report (New Report)