Hardware Does Not Function as Expected

The following sections provide guidance to help you address hardware-related issues when using Arcserve Backup.

Possible Problems

If you are having hardware-related issues with Arcserve Backup, you may experience the following symptoms:

• E6300 Windows NT SCSI Port Errors in the Arcserve Backup Activity Log.
• Slots not showing the proper status or not updating properly.
• Devices not listed properly in Arcserve Backup Device screen.
• Critical hardware errors in the Arcserve Backup Activity Log.
• Inability to properly configure your tape device.
• Hardware-related inconsistencies in day-to-day Arcserve Backup functions.

Possible Resolutions

The following list of resolutions can help you address hardware-related issues:

• Ensure that the operating system is properly recognizing your devices. If the operating system is having a problem seeing the devices, Arcserve Backup may not function properly.
• Ensure that the latest Device Patch is installed for Arcserve Backup.
• Check the Arcserve Backup Certified Device list to ensure compatibility with your device's firmware.
• Ensure that the proper SCSI drivers are loaded for your SCSI adapter.
• Try using different tapes to ensure that the errors are not media-related.
• Check physical connections and SCSI cabling. Errors can occur because of physical problems, such as a bent SCSI pin.
• If you are running Arcserve Backup on a Windows platform, run Device Configuration by selecting Device Configuration from the Configuration menu. Choose Enable/Disable Devices (For RSM). If you see your devices listed in the Available Devices window, ensure that the check box is selected. Doing so gives Arcserve Backup full control over your device, and does not allow the Windows Removable Storage Manager service to interfere.
• Check if third-party device monitoring or controlling services are running and, if necessary, disable these services, as they may be conflicting with the Arcserve Backup ability to control the device.
• If you are using Library Quick Initialization, ensure that you disable this option when you are troubleshooting hardware and devices. You can then apply the Library Quick Initialization option after troubleshooting has been completed.
• Note: The Library Quick Initialization option can be found on the General tab on the Library Properties dialog.