Unable to Create Reports from Report Manager

Valid on Windows platforms.

Symptom

When you try to create reports from Report Manager, the following message appears:

Arcserve Backup cannot write to the specified directory or cannot communicate with Arcserve Backup engines.

Solution

This problem can occur under the following conditions:

• The user does not have write access to the specified directory.
• To remedy this condition, verify that the user has write permissions to the specified directory.
• The path specified is not correct.
• To remedy this condition, verify that the path specified is correct.
• Report Manager cannot communicate with the Arcserve Tape Engine, the Arcserve Database Engine, or both.
• To remedy this condition, verify that the Tape Engine service and the Database Engine service are running on the backup server.