Diagnostic Utility Components

The Diagnostic Utility contains two components:

• Diagnostic Wizard
• Diagnostic Report Manager

You can launch the Diagnostic Wizard from the Arcserve Backup program group. It allows you to configure what kind of report and log you want to generate.

You can run one of the two following report generation modes:

• Express Mode--Collects information about the local machine. Does not include advanced debugging information.
• Advanced Mode--Collects information about the local machine or a remote machine and generates reports with greater debugging information enabled. If you select this mode, you are prompted to rerun the relevant job so that the newly selected debug flags can be processed during the job and entered into the report.

The Diagnostic Wizard also lets you select where to place the log on your hard disk. After you complete the Diagnostic Wizard, a file is created. You can view this file from the Diagnostic Report Manager, which is also accessible from the Arcserve Backup program group.

Note: To run the Diagnostic Wizard in the Advanced mode, choose the Advanced option on the Select Diagnostic Type screen, and then follow the on-screen instructions.

The following sections describe the process of running and reviewing an Express mode report:

• Configure Computers Running Windows Vista and Windows 7 Operating Systems to Communicate with the Diagnostic Wizard
• Create Reports Using the Express Mode Diagnostic Utility
• Create Reports Using the Advanced Mode Diagnostic Utility
• View Reports Using the Diagnostic Report Manager