Synchronization Fails Due to Insufficient Free Disk Space

Valid on Windows platforms.

Symptom

The process of synchronizing the Central Primary Server with Branch Primary Servers fails. Arcserve Backup displays a message indicating that the branch configuration file is damaged and to reinstall the Branch Primary Server.

Solution

The process of synchronizing the Central Primary Server with Branch Primary Servers fails when there is insufficient free disk space on Central Primary servers. The lack of free disk space prevents Arcserve Backup from saving the Central Primary Server and Branch Primary Server configuration files.

To correct this problem, free disk space on the Central Primary Server and then configure Dashboard using Server Configuration Wizard. The corrective action is as follows:

  1. Log into the Arcserve Backup Central Primary Server and delete the following configuration file:

    2. $ARCSERVE_HOME\GlobalDashboard\Config.xml

  2. Open Windows Server Manager (Windows Server 2008).
  3. Stop the following service:

    4. Arcserve Dashboard Sync Service

  4. Delete unnecessary files from the Central Primary Server to free disk space.
  5. Start Arcserve Backup Server Configuration Wizard by clicking Start, All Programs, Arcserve, Arcserve Backup, and click Server Configuration Wizard.
  6. On the Select Options dialog, click Configure Global Dashboard and then click Next.
  7. Note:If you cannot start Server Configuration Wizard, open Branch Manager by clicking Start, All Programs,Arcserve, Arcserve Backup, and click Branch Manager.
  8. The Select which Primary Server type you want to configure dialog opens.
  9. Click Configure as the Central Primary Server and click Next.
  10. Follow the prompts and complete the required fields to complete the configuration.
  11. (Optional) After the configuration is complete, open Windows Server Manager (Windows Server 2008) and verify that Arcserve Dashboard Sync Service is running.

You should now be able to synchronize the Central Primary Server with Branch Primary Servers successfully.