Log Files You Can Use to Analyze Failed Jobs

Arcserve Backup provides you with a variety of log files that you can use to analyze failed jobs.

As a best practice, you should review the log files in the following sequence:

  1. From the Job Status Manager, analyze the results of the job in the Job Log and the Activity Log.
  2. Analyze the following debug log files located on the Arcserve Backup server:

    3. <ARCSERVE_HOME>\log\tskjob<Job_No>_<Job_ID>.log

    <ARCSERVE_HOME>\log\tskjob<Master_Job_No>_<Master_Job_ID>_<Child_Job_ID>.log

    <ARCSERVE_HOME>\log\tskjob00_<Staging_Master_Job_ID>_<Migration_Job_ID>.log

  3. (Optional) Analyze the Tape Engine log file located in the following directory on the Arcserve Backup server:

    4. <ARCSERVE_HOME>\log\tape.log

  4. (Optional) Analyze the Database Engine log file located in the following directory on the Arcserve Backup server:

    5. <ARCSERVE_HOME>\log\cadblog.log

  5. Analyze the Common Agent log file located on the data mover server. The Common Agent log file is located in the following directory on the data mover server:

    6. /opt/Arcserve/ABcmagt/logs/caagentd.log

  6. (Optional) If you are backing up data that resides on a data mover server, analyze the Device Agent log file located in the following directory on the data mover server:

    7. /opt/Arcerve/ABdatamover/logs/dagent.log

  7. (Optional) If you are backing up data that resides on a data mover server, and the Device Agent log indicates that a hardware error occurred, analyze the Device SnapIn module log located in the following directory on the data mover server:

    8. /opt/Arcserve/ABdatamover/logs/SnapIn.log

  8. If the agent running on the data mover server is a file system agent, analyze the Agent log file located in the following directory on the data mover server:

    9. /opt/Arcserve/ABuagent/logs/uag.log

  9. If the agent running on the data mover server is the Agent for Oracle, analyze the following log files located on the data mover server:

    10. /Arcserve/ABoraagt/logs/oraclebr.log

    /opt/Arcserve/ABoraagt/logs/oragentd_JobNO1.log

    /opt/Arcserve/ABoraagt/logs/oragentd_JobNO1_JobNO2.log

    /opt/Arcserve/ABoraagt/logs/cmdwrapper.log:

    /opt/Arcserve/ABoraagt/logs/ca_backup.log:

    /opt/Arcserve/ABoraagt/logs/ca_restore.log

    $ORACLE_HOME/admin/(name of database)/udump/sbtio.log