Troubleshooting the Enterprise Option for SAP HANA

Following are the troubleshooting options when you experience specific errors that are listed below:

• When backup fails to submit with an error in /opt/Arcserve/ABhanaagt/logs/ca_backup.log as "failed to authenticate with Primary server",
• Solution:
• Verify whether the equivalence is provided for SAP HANA Admin from the Arcserve Server. If yes, comment the below line in etc/hosts file of the Agent machine as:

#127.0.0.2 hanaserver.site hanaserver

• If you see a similar type of error as shown below in the SAP HANA Studio, the space in the Backup Prefix is the reason.

backup could not be completed: [110512] Backint reported 'BACKINT did not return result for [/usr/sap/HDB/SYS/global/hdb/backint/Full db_databackup_0_1]' in file '/var/tmp/hdbbackint_HDB.wdyiE3' SQLSTATE: HY000

Solution:

When Backup Prefix has a space, Agent terminates the job but the job gets submitted to Arcserve Backup server and continues to be in "Active State" until you cancel the job manually on Arcserve server.



• Note: SAP HANA does not support empty spaces in Backup Prefix.

Remove the space for backup to complete successfully.