Error E9004

Failed to connect to agent on [nodename,nodeaddress].

Module

Arcserve Backup Server

Reason:

This could be because of the following reasons:

• The agent may not be running.
• The Arcserve Backup Server may not be able to communicate with the agent.
• The agent may have been configured to run with a different port number, but the Arcserve Backup Server has not been made aware of the new number.

Action:

Try the following actions to resolve the problem:

• Verify that the agent is running.
• Verify that there are no network problems between the Arcserve Backup Server and the agent. This can be tested by using the Windows ping command.

  Note: If the agent is outside of a firewall, make sure to open the ports. The default ports are 6050 and 6051, for both TCP and UDP (for a file system and UNIX database agents).

• If the agent has been configured to run with a different port number, make sure to update the Arcserve Backup Server with that information. For Arcserve Backup for UNIX, update the port.cfg file, which is located in the $BAB_HOME/config directory.

If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.