Error AE330069

ERROR: Fail to receive job from BAB

Module

Agent for IBM Informix

Reason:

The Agent for IBM Informix is unable to get the job request from the Arcserve Backup server. This could be for the following reasons:

• Improper connection between Arcserve Backup server and the Agent for IBM Informix.
• Receive process from the Arcserve Backup server failed.
• An internal error has occurred.

Action:

If you are using a remote agent, check if the communication is normal.

For more information, check the following logs:

Arcserve Backup server logs:

• date.joblog.jobID (if cprocess debug mode is enabled )
• ARCserve.log

  Note: The ARCserve.log is not generated automatically. To create the ARCserve.log, you need to run the following script: “ca_log –view Activity.log > ARCserve.log” to dump the contents of the Activity.log into this newly-created ARCserve.log file.

Agent for IBM Informix logs:

• onbarcmd.log

If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.