The Agent Does Not Recover Snapshots

Valid on VMware and Windows hypervisors.

Symptom

When you recover VMs from backup sessions, the recovery process does not restore the individual snapshots that were created on the source VM.

Solution

This is expected behavior for the following backup modes:

• Mixed mode with the Allow file level restore option specified
• Raw (full VM) mode with the Allow file level restore option specified
• Raw mode (full VM), the Allow file level restore option is not specified (VMware hypervisor only)

Note: For more information about backup modes, see How Global and Local Backup Options Work.

With the mixed and raw (full VM) modes, Arcserve Backup consolidates the individual backup sessions into a session that represents the most current state of the VM. As a result, Arcserve Backup does not retain the individual snapshots.

If you must recover the individual snapshots, specify the Raw (full VM) backup mode but do not specify the Allow file level restore option. With this approach, Arcserve Backup lets you recover the individual snapshots from the latest full backup of the VM.