Unable to Log In After Changing the caroot Password

Valid on Windows platforms.

Symptom:

I changed the password for the caroot account. Why is it saying invalid password when I try to log in to Arcserve Backup?

Solution:

Your password did not change at the time of setup. There are various reasons for this; your machine name may have extended characters or you may have a machine name in a language other than English. If so, run the following debugging authentication commands (replace AB_MACHINE with your machine name) so that you can send the logs to Arcserve Customer Support for investigation:

Note: The caroot password can consist of any combination of alphanumeric and special characters, but may not exceed 15 bytes. A password totaling 15 bytes equates to approximately 7 to 15 characters.

Ping the machine by name. For example:
```
ping.exe AB_MACHINE
```
where AB_MACHINE is your machine. If this does not work, resolve the name to an IP address by changing the etc/hosts file or on the DNS.
Enter the following command
```
ipconfig /all > ipconfig.log
```
Enter the following command to tell Arcserve Customer Support if the portmapper is running on your machine:
```
netstat -na >netstat.log
```
Enter the following command to let Arcserve Customer Support know which Arcserve Backup services have registered with the rpc server running on the client machine:
```
rpcinfo.exe -p AB_MACHINE >rpcinfo.log
```
where AB_MACHINE is your machine.
Enter the following command:
```
rpcinfo.exe -t AB_MACHINE 395648 1 > caauthd.txt
```
where AB_MACHINE is your machine.

Note: Using '>' to a file does not show the results on the screen.
Set up the following registry key:
```
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup\Base\LogARCserve\[DWORD]DebugLogs ==1.
```
This creates the rpc.log file in the Arcserve Backup home directory under \log.