Warning W3751

Unable to Snaplock the session. (Media=<Media Name>, ID=<Media ID>, Session=<Session No>, EC=<Error Code>)

Module

Task

Reason:

Arcserve Backup failed to SnapLock a session on the File System Device. This could happen for the following reasons:

• The File System Device is not SnapLock capable.
• An internal error.

Action:

See if the NetApp filer, from which the File System Device is mounted, still has SnapLock enabled for the volume.

Ensure the following log files are available from the Arcserve Backup installation path \LOG directory:

• JobQueue.log
• TAPE.LOG
• ARCserve.log

  Note: The ARCserve.log is not generated automatically. To create the ARCserve.log, you need to run the following script: “ca_log –view Activity.log > ARCserve.log” to dump the contents of the Activity.log into this newly-created ARCserve.log file.

For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Arcserve support.