Error AE10012

Cannot get Archive Log information. Please check your database and/or login user

Module

Agent for Oracle

Reason:

This error message is generated for the following reasons:

• The security credentials supplied were invalid.
• The specified user does not have enough privileges to run sqlplus commands.

Action:

To address this error message, perform the following tasks:

• Check the status of your database.
• Verify that the user name and password used for the Agent for Oracle are correct and that you have the proper privileges to run sqlplus commands.

If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.