Add Pager Recipients

Note: Pager options are not supported on Japanese versions of Arcserve Backup.

To add pager recipients, you first need to configure your communications ports for Alert if you have not already done so.

To configure your communications ports, refer to the Administration Guide. You must configure your ports using the Alert Manager.

To add pager recipients:

1. Select Pager.
2. Click Add.

   The Pager Configuration dialog appears:

3. Enter information in the fields in the Pager Configuration dialog as follows:
   • Pager Type

     Indicate that you are using an alphanumeric pager.

   • Pager Number

     Enter a maximum of 24 characters. If a digit, such as 9, must be dialed to get a dial tone, it must be included in this field.

     A comma can be entered to indicate a one second pause. If a longer pause is desired, a string of commas can be entered.

     A dash (-) can be used to separate digits, but it has no function. (Since this can vary by modem, you should verify this with your modem manual.)

   • Pager ID

     Enter up to eight digits to identify the pager that receives the alerts.

   • Site ID

     Enter up to four digits to identify where the alert occurred. This number is included in the message to the pager. Therefore, if the number is less than four digits, you should use leading zeros.

   • Connection Delay

     Enter the number of seconds for each delay you want to wait before a connection is made with the pager company.

     When a phone number is dialed, a connection is made. The connection may be established immediately or it may be delayed. This varies with your pager company, location, time of day, telephone equipment, and telephone traffic. If the connection is not established immediately, adding a delay can prevent the alert from being sent before the connection is established.

   • Message Delay

     Enter the number of seconds for each delay you want to wait between the time the connection is made and the alert message is sent.

4. When you have finished entering the information, click OK.

   To complete the process of configuring pager recipients, you need to enter the parameters for the communications port you want the pager message to be broadcast from.

Interpreting the pager message

There are several messages that can be sent to an alphanumeric pager. Each message is listed below. Words that appear in Italics are variables that will be filled in with an actual user name, workstation address, path and file name, virus name, or server name.

Boot Virus Detected - [username] at [workstation address]

Manager Detected a Virus [virus name] in [path] - [username]] at [workstation address]

Infected File [server name/path] Detected

Infected File [path*] Accessed by [username] at [workstation address]

This can be the path on a server or workstation.