Arcserve

Arcserve® Backup for Windows r16.5 Readme


1.0 Welcome

2.0 Operating System Support
2.1 Supported Operating Systems for the Base Product
  2.1.1 Supported Virtualization Platforms for Arcserve Backup
  2.1.2 Supported Cloud Vendors for the Arcserve Backup Base Product
2.2 Supported Operating Systems for Arcserve Backup and Arcserve Replication (formerly, CA XOsoft) Integration
2.3 Arcserve Backup and Arcserve D2D Integration Compatibility
2.4 Supported Operating Systems for the Arcserve Backup Client Agents
2.5 Supported Operating Systems for the Agent for Informix
2.6 Supported Operating Systems for the Agent for Lotus Domino
2.7 Supported Operating Systems for the Agent for Microsoft Exchange Server
2.8 Supported Operating Systems for the Agent for Microsoft SharePoint Server
2.9 Supported Operating Systems for the Agent for Microsoft SQL Server
2.10 Supported Operating Systems for Arcserve Backup for Small Business Server Editions
2.11 Supported Operating Systems for the Agent for Oracle (UNIX/Linux)
2.12 Supported Operating Systems for the Agent for Oracle (Windows)
2.13 Supported Operating Systems for the Agent for Open Files
2.14 Supported Operating Systems for the Agent for Sybase
2.15 Supported Operating Systems for the Agent for Virtual Machines
2.16 Supported Operating Systems for the Disaster Recovery Option
2.17 Supported Operating Systems for the Enterprise Module
2.18 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (Windows)
2.19 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)
2.20 Supported Operating Systems for the Image Option
2.21 Supported Operating Systems for the NDMP NAS Option
2.22 Supported Operating Systems for the Storage Area Network (SAN) Option
2.23 Supported Operating Systems for SRM
2.24 Supported Operating Systems for the Tape Library Option
2.25 Supported Operating Systems for Arcserve Backup UNIX and Linux Data Mover
2.26 Supported Operating Systems for Arcserve Backup Dashboard
2.27 Supported Operating Systems for the Arcserve Backup Global Dashboard
2.28 Supported Operating Systems for Arcserve Backup Infrastructure Visualization

3.0 System Requirements
3.1 System Requirements for the Arcserve Backup Base Product
3.2 System Requirements for Arcserve Backup and Arcserve Replication Integration-r16
3.3 System Requirements for the Arcserve Backup Client Agents
3.4 System Requirements for the Agent for Informix
3.5 System Requirements for the Agent for Lotus Domino
3.6 System Requirements for the Agent for Microsoft Exchange Server
3.7 System Requirements for the Agent for Microsoft SharePoint Server
3.8 System Requirements for the Agent for Microsoft SQL Server
3.9 System Requirements for the Arcserve Backup Small Business Server Editions
3.10 System Requirements and Oracle Database Support for the Agent for Oracle (UNIX/Linux)
3.11 System Requirements for the Agent for Oracle (Windows)
3.12 System Requirements for the Agent for Open Files
3.13 System Requirements for the Agent for Sybase
3.14 System Requirements for the Agent for Virtual Machines
3.15 System Requirements for the Central Management Option
3.16 System Requirements for the Disaster Recovery Option
3.17 System Requirements for the Enterprise Module
3.18 System Requirements for the Enterprise Option for IBM 3494
3.19 System Requirements for the Enterprise Option for SAP R/3 for Oracle (Windows)
3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)
3.21 System Requirements for the Enterprise Option for StorageTek ACSLS
3.22 System Requirements for the Image Option
3.23 System Requirements for the NDMP NAS Option
3.24 System Requirements for the Storage Area Network (SAN) Option
3.25 System Requirements for the Tape Library Option
3.26 System Requirements for the Arcserve Backup UNIX and Linux Data Mover
3.27 System Requirements for Arcserve Backup Dashboard
3.28 System Requirements for the Arcserve Backup Global Dashboard
3.29 System Requirements for Arcserve Backup Infrastructure Visualization
3.30 System Requirements for Arcserve Backup Infrastructure Global Visualization

4.0 Installation Considerations
4.1 Installation Considerations for the Arcserve Backup Base Product
4.2 Installation Considerations for the Agent for Microsoft Exchange Server
4.3 Installation Considerations for the Agent for Microsoft SharePoint Server
4.4 Installation Considerations for the Agent for Microsoft SQL Server
4.5 Installation Considerations for the Agent for Open Files
4.6 Installation Considerations for the Media Management Option (MMO)
4.7 Installation Considerations for the Enterprise Module
4.8 Installation Considerations for the UNIX and Linux Data Mover
4.9 Installation Considerations for the Arcserve Backup Patch Manager
4.10 Installation Considerations for the Arcserve Backup Agent for Virtual Machines
4.11 Installation Considerations for the Client Agents
4.12 Installation Considerations for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

5.0 Upgrade Considerations

6.0 General Considerations

7.0 Supported Upgrade Paths
7.1 Backward Compatibility

8.0 Known Issues
8.1 Known Issues for the Base Product
8.2 Known Issues for Upgrading to Arcserve Backup
8.3 Known Issues for the Client Agents
8.4 Known Issues for Arcserve Backup Licensing
8.5 Known Issues for the Agent for Informix
8.6 Known Issues for the Agent for Lotus Domino
8.7 Known Issues for the Agent for Microsoft Exchange Server
8.8 Known Issues for the Agent for Microsoft SharePoint Server
8.9 Known Issues for the Agent for Microsoft SQL Server
8.10 Known Issues for the Agent for Oracle (Windows)
8.11 Known Issues for the Agent for Open Files
  8.11.1 Microsoft Volume Shadow Copy Service (VSS)
  8.11.2 Oracle Volume Shadow Copy Service (VSS)
8.12 Known Issues for the Agent for Oracle on UNIX and Linux Platforms
8.13 Known Issues for the Agent for Sybase
8.14 Known Issues for the Agent for Virtual Machines
8.15 Known Issues for the Enterprise Option for AS400
8.16 Known Issues for the Enterprise Option for IBM 3494
8.17 Known Issues for the Enterprise Option for SAP R/3 for Oracle (Windows)
8.18 Known Issues for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)
8.19 Known Issues for the Enterprise Option for StorageTek ACSLS
8.20 Known Issues for the Disaster Recovery Option
8.21 Known Issues for Dashboard
8.22 Known Issues for the Arcserve Backup Global Dashboard
8.23 Known Issues for the Image Option
8.24 Known Issues for the NDMP NAS Option
8.25 Known Issues for the Storage Area Network (SAN) Option
8.26 Known Issues for the Tape Library Option
8.27 Known Issues for Central Agent Admin
8.28 Known Issues for Displaying Non-English Characters
8.29 Known Issues for Documentation
8.30 Known Issues for the Arcserve Backup Infrastructure Visualization
8.31 Known Issues for the Microsoft Hyper-V VSS Writer
8.32 Known Issues for r16.5 SP1

9.0 Included Fixes
9.1 Arcserve Backup r16 General Availability
9.2 Arcserve Backup r16 Service Pack 1
  9.2.1 Additional Information for Included Fixes
9.3 Arcserve Backup r16.5
  9.3.1 Additional Information for Included Fixes
9.4 Arcserve Backup r16.5 Update 2
  9.4.1 Additional Information for Included Fixes (Update 2)
9.5 Arcserve Backup r16.5 Update 3
9.6 Arcserve Backup r16.5 SP1
  9.6.1 Additional Information for Included Fixes (SP1)
  9.6.2 Arcserve Backup r16.5 SP1 Updates

10.0 Language Certifications

11.0 Contact Arcserve


1.0 Welcome

Welcome to the Arcserve Backup for Windows r16.5 Readme. This readme contains r16.5 and Service Pack 1 issues and other information that is discovered after publication of the previous release which includes a complete list of the known issues for this release.

For details about how the features and enhancements for this release might affect you, see the Arcserve Backup Release Summary. You can access the most up-to-date released product documentation (Online Help and PDFs) from the Arcserve Backup website at https://www.arcserve.com/support.

Arcserve Backup supports the following suites:


2.0 Operating System Support

The following topics provide information about the supported operating systems for the Arcserve Backup base product, agents and options. For the most current information regarding supported operating systems, see the compatibility matrix on Arcserve Support.

2.1 Supported Operating Systems for the Base Product

You can install the Arcserve Backup base product on the following operating systems. For the most current information regarding supported operating systems, see the compatibility matrix on https://www.arcserve.com/support.

Windows Server 2008 R2

Windows Server 2008 SP1, SP2

Windows Server 2008 Foundation

Windows Small Business Server (SBS) 2003

Windows Small Business Server (SBS) 2008

Windows Small Business Server (SBS) 2011

Windows Storage Server 2003, 2008, 2008 R2, 2012

Windows Server 2003

Windows Server 2012, 2012 R2

The Arcserve Backup base product is not supported on Windows XP systems. However, the following Arcserve Backup components are supported:

Windows 8, 8.1 (x86, x64)

Windows Vista (x86 and x64) SP1, or SP2

Windows 7 Professional, Ultimate and Enterprise Editions (x86 and x64)

2.1.1 Supported Virtualization Platforms for Arcserve Backup

Arcserve Backup base product lets you protect virtual machines running on the following virtualization platforms:

Note: All Arcserve Backup products that can be installed on physical computers can be installed on the guest operating systems running on the above virtualization platforms.

2.1.2 Supported Cloud Vendors for the Arcserve Backup Base Product

The Arcserve Backup base product lets you archive data to the following cloud vendor products:

2.2 Supported Operating Systems for Arcserve Backup and Arcserve Replication (formerly, CA XOsoft) Integration

To integrate Arcserve Backup with Arcserve Replication, install the following:

Master servers

Replica servers

For more information about integration, refer to the Arcserve Backup for Windows Arcserve Replication Integration Guide.

2.3 Arcserve Backup and Arcserve D2D Integration Compatibility

To integrate Arcserve Backup with Arcserve D2D, install Arcserve D2D 16.5.

2.4 Supported Operating Systems for the Arcserve Backup Client Agents

You can install the Arcserve Backup Client Agent for Windows on the following operating systems:

You can install the Arcserve Backup Client Agent for UNIX on the following operating systems:

You can install the Arcserve Backup Client Agent for Linux on the following operating systems:

You can install the Arcserve Backup Client Agent for Mainframe Linux OS/390 on the following operating systems:

You can install the Arcserve Backup Client Agent for OpenVMS on the following operating systems:

You can install the Arcserve Backup Enterprise Option for AS400 on the following operating systems:

You can install the Arcserve Backup Client Agent for Mac OS X on the following operating systems:

2.5 Supported Operating Systems for the Agent for Informix

You can install the Arcserve Backup Agent for Informix on the following operating systems:

2.6 Supported Operating Systems for the Agent for Lotus Domino

You can install the Arcserve Backup Agent for Lotus Domino on the following operating systems:

Note: The Agent for Lotus Domino supports x86 and x64 systems. When installing on x64 systems, the default installation path is:

C:\Program Files (x86)\CA\ARCserve Backup Agent for Lotus Domino\

2.7 Supported Operating Systems for the Agent for Microsoft Exchange Server

You can install the Arcserve Backup Agent for Microsoft Exchange Server on the following operating systems:

2.8 Supported Operating Systems for the Agent for Microsoft SharePoint Server

You can install the Arcserve Backup Agent for Microsoft SharePoint Server on the following operating systems:

For Microsoft Office SharePoint Server 2007

For Microsoft Office SharePoint Server 2010

For Microsoft Office SharePoint Server 2013

2.9 Supported Operating Systems for the Agent for Microsoft SQL Server

You can install the Arcserve Backup Agent for Microsoft SQL Server on the following operating systems:

For 32-bit Systems:

For 64-bit Systems:

2.10 Supported Operating Systems for Arcserve Backup for Small Business Server Editions

You can install Arcserve Backup for Small Business Server (SBS) Editions on the following operating systems:

2.11 Supported Operating Systems for the Agent for Oracle (UNIX/Linux)

You can install the Arcserve Backup Agent for Oracle on the following UNIX operating systems:

You can install the Agent for Oracle on the following Linux operating systems:

2.12 Supported Operating Systems for the Agent for Oracle (Windows)

You can install the Arcserve Backup Agent for Oracle (Windows) on the following operating systems, running the following versions of Oracle:

2.13 Supported Operating Systems for the Agent for Open Files

You can install the Agent for Open Files on the following operating systems:

Agent for Microsoft Volume Shadow Copy Service (VSS)

The Arcserve Backup Agent for Open Files now includes functionality for the Arcserve Backup Agent for Microsoft Volume Shadow Copy Service (VSS). This agent is not supported on Windows XP.

2.14 Supported Operating Systems for the Agent for Sybase

You can install the Arcserve Backup Agent for Sybase on the following operating systems:

For Sybase ASE 15.0

For Sybase ASE 15.5

2.15 Supported Operating Systems for the Agent for Virtual Machines

You can install the Agent for Virtual Machines on the following operating systems:

2.16 Supported Operating Systems for the Disaster Recovery Option

The Disaster Recovery Option supports the following methods:

2.17 Supported Operating Systems for the Enterprise Module

You can install the Enterprise Module on the following operating systems:

The Enterprise Module includes the following Arcserve Backup components, some of which may not be supported on all operating systems:

2.18 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (Windows)

You can install the Enterprise Option for SAP R/3 for Oracle on the following operating systems:

Notes:

2.19 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following table describes the operating system requirements for the Enterprise Option for SAP R/3 for Oracle:

Oracle Version Operating System SAP BR* Tools
9i
  • AIX v5.2, RHEL4.x
  • SAP R/3 6.4, 7.0
10g
  • AIX (Physical machine and LPAR) v5.2, v5.3, and v6.1
  • Solaris (SPARC) 9 and 10
  • HP-UX (PA-RISC) 11.23 and 11.31
  • Red Hat Enterprise Linux 4.x through 5.x (x86/x64)
  • SUSE Linux Enterprise Server 9.x through 10.x (x86/x64)
  • Novell Open Enterprise Server 2 10.x (x86, AMD64, Intel EM64T)
  • SAP R/3 7.0, 7.1, 7.2
11gR1, R2
  • AIX (Physical machine and LPAR) 5.3, 6.1, and 7.1
  • Solaris (SPARC) 10 and 11
  • HP-UX (PA-RISC) 11.23 and 11.31
  • Red Hat Enterprise Linux 4.x through 6.3 (x86/x64)
  • SUSE Linux Enterprise Server 9.x through 11 SP2 (x86/x64)
  • Novell Open Enterprise Server 11, SP1 (AMD64, Intel EM64T)
  • Oracle Enterprise Linux 5.5 through 6.3 (x86/x64)
  • SAP R/3 7.2

Required Patches

2.20 Supported Operating Systems for the Image Option

The Image Option is now supported by the Enterprise Module. For more information, see Supported Operating Systems for the Enterprise Module.

2.21 Supported Operating Systems for the NDMP NAS Option

You can install the NDMP NAS Option on the following operating systems:

2.22 Supported Operating Systems for the Storage Area Network (SAN) Option

You can install the Storage Area Network (SAN) Option on the following operating systems:

2.23 Supported Operating Systems for SRM

The Storage Resource Management features are supported on Windows XP and later.

Note: The Alert when PKI is Reaching Threshold feature is supported on x64 and x86 systems only.

2.24 Supported Operating Systems for the Tape Library Option

You can install the Tape Library Option on the following operating systems:

2.25 Supported Operating Systems for Arcserve Backup UNIX and Linux Data Mover

The Arcserve Backup UNIX and Linux Data Mover is supported on the following operating systems:

Note: UNIX and Linux Data Mover may not be able to detect libraries that use drivers that do not support Solaris non-global zones.

2.26 Supported Operating Systems for Arcserve Backup Dashboard

Arcserve Backup Dashboard supports all operating systems listed for the base product and the following email clients:

2.27 Supported Operating Systems for the Arcserve Backup Global Dashboard

Arcserve Backup Global Dashboard is supported on the following operating systems:

Central Primary Server:

The requirements for a Arcserve Backup primary/standalone server to be designated and configured as a Central Primary Server are as follows:

Branch Primary Server:

The requirements for a Arcserve Backup primary/standalone server to be designated and configured as a Branch Primary Server are as follows:

Global Dashboard Console:

The requirements for a machine to be designated and configured as a Global Dashboard Console are as follows:

2.28 Supported Operating Systems for Arcserve Backup Infrastructure Visualization

Arcserve Backup Infrastructure Visualization supports all operating systems listed for the base product.


3.0 System Requirements

The following sections provide information about the minimum system requirements for each Arcserve Backup component.

3.1 System Requirements for the Arcserve Backup Base Product

The minimum system requirements for Arcserve Backup are:

Microsoft .NET Framework

Arcserve Backup requires the following versions of Microsoft .NET Framework.

Arcserve Backup Database

Arcserve Backup supports the following applications to host the Arcserve Backup database (ASDB):

Microsoft SQL Server 2008 Express Edition with Service Pack 3. The default Arcserve Backup database application is the Microsoft SQL Server 2008 Express Edition with Service Pack 3.

Note: To install Microsoft SQL Server 2008 Express Edition on Windows Server 2003 systems, SP2 is required. Otherwise, you must install a supported version of Microsoft SQL Server to host the Arcserve Backup database.

Adobe Reader

Internet Browser

3.2 System Requirements for Arcserve Backup and Arcserve Replication Integration-r16

No additional hardware is required beyond the Minimum Requirements previously listed.

In addition to the file protection, Arcserve Backup and Arcserve Replication integration supports data protection for the following:

For more information about integration, refer to the Arcserve Backup for Windows Arcserve Replication Integration Guide.

3.3 System Requirements for the Arcserve Backup Client Agents

No additional hardware is required beyond the Minimum Requirements previously listed.

To install the agents, your system must meet the following minimum hardware requirements. For more details, see the Arcserve Backup Client Agents Readme.

3.4 System Requirements for the Agent for Informix

The Arcserve Backup Agent for Informix requires the following:

3.5 System Requirements for the Agent for Lotus Domino

The Agent for Lotus Domino requires the following:

3.6 System Requirements for the Agent for Microsoft Exchange Server

Note: The Agent now installs the Exchange Database Level Agent with the Exchange Document Level Agent.

To install the Agent for Microsoft Exchange Server, the following hardware must be available and configured according to the version of Microsoft Exchange Server you are running:

3.7 System Requirements for the Agent for Microsoft SharePoint Server

To install the Agent for Microsoft SharePoint Server, the following hardware must be available and configured according to the version of Microsoft SharePoint Server 2007, 2010, or 2013 that you are running:

Note: You must meet the basic Arcserve Backup product requirements before you install the Agent and Arcserve Backup on the same machine. For updated information about these requirements, contact Arcserve Support.

The agent does not require the Arcserve Backup server component.

The Agent for Microsoft SharePoint Server requires at least one of the following:

Note:

If running Microsoft SharePoint Server products, apply the latest service package to the SQL Server or SQL-Express.

3.8 System Requirements for the Agent for Microsoft SQL Server

For the Agent for Microsoft SQL Server, ensure your system meets the minimum system requirements established for the Arcserve Backup base product.

3.9 System Requirements for the Arcserve Backup Small Business Server Editions

For the Arcserve Backup Small Business Server (SBS) Editions, ensure your system meets the following requirements:

3.10 System Requirements and Oracle Database Support for the Agent for Oracle (UNIX/Linux)

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on UNIX platforms.

Note: To obtain the latest patches and downloads for the Arcserve Backup Agent for Oracle on UNIX platforms, see the Arcserve Technical Support site.

Sun Solaris SPARC:

On Sun Solaris SPARC, the agent requires the following:

Sun Solaris x86:

On Sun Solaris x86, the agent requires the following:

IBM AIX (Physical machine and LPAR):

On IBM AIX, the agent requires the following:

HP-UX:

On HP-UX, the agent requires the following:

Database Support on UNIX platforms

You can use the agent with the following databases:

You must install the 6800649 Oracle patch available from the Oracle Metalink website for AIX5L and AIX6L Based Systems (64-bit).

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on Linux platforms:

Linux x86:

To use the Agent for Oracle on Linux x86 platforms, you must satisfy the following minimum system requirements:

Linux x64:

To use the Agent for Oracle on Linux x64 platforms, you must satisfy the following minimum system requirements:

Database Support on Linux platforms

You can use the agent with the following databases:

3.11 System Requirements for the Agent for Oracle (Windows)

To install the Agent for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

Note: The Arcserve Backup Agent for Oracle allows you to perform backups in two modes: RMAN Mode and File-based Mode. In RMAN Mode, you can submit jobs from the interface or from the RMAN command line console. The RMAN mode of the Arcserve Backup Agent for Oracle supports Automatic Storage Management (ASM) for backup jobs submitted using both the Arcserve Backup Manager Console and the RMAN (Oracle Recovery Manager) Command Line Console. The file-based mode of the Arcserve Backup Agent for Oracle does not support this.

3.12 System Requirements for the Agent for Open Files

For the Agent for Open Files, ensure your system meets the Arcserve Backup base product requirements. In addition, you should have at least 10 MB of disk space available for this agent.

3.13 System Requirements for the Agent for Sybase

To install the agent, verify that the following requirements are satisfied:

3.14 System Requirements for the Agent for Virtual Machines

For the Agent for Virtual Machines, system requirements depend upon where the Agent is installed:

3.15 System Requirements for the Central Management Option

For the Central Management Option, ensure your system meets the Arcserve Backup base product minimum requirements.

3.16 System Requirements for the Disaster Recovery Option

For the Disaster Recovery Option, ensure your system meets the minimum requirements established for the Arcserve Backup base product. In addition, you should have at least 70 MB of disk space available.

Note: If you are performing Disaster Recovery using Windows PE Recovery CD, the machine should have a minimum of 1 GB of RAM.

3.17 System Requirements for the Enterprise Module

For the Enterprise Module, ensure that your system meets the Arcserve Backup base product minimum requirements.

You must license the Enterprise Module for access to the following options and features:

3.18 System Requirements for the Enterprise Option for IBM 3494

The Enterprise Option for IBM 3494 is now supported by the Enterprise Module.

3.19 System Requirements for the Enterprise Option for SAP R/3 for Oracle (Windows)

To install the Enterprise Option for SAP R/3 for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following table describes the minimum hardware requirements for the Enterprise Option for SAP R/3 for Oracle:

Platform Architecture RAM Free Disk Space Free Disk Space in /tmp
Solaris SPARC 256 MB 250 MB 400 MB
IBM AIX Power PC 256 MB 250 MB 400 MB
HP-UX PA-RISC 256 MB 250 MB 400 MB
Linux x86 and x64 256 MB 250 MB 400 MB

3.21 System Requirements for the Enterprise Option for StorageTek ACSLS

The Enterprise Option for StorageTek ACSLS is now supported by the Enterprise Module.

3.22 System Requirements for the Image Option

The Image Option is now supported by the Enterprise Module.

For more information, see System Requirements for the Enterprise Module.

3.23 System Requirements for the NDMP NAS Option

For the NDMP NAS Option, ensure your system meets the minimum requirements established for the Arcserve Backup base product. In addition, the following software requirements may apply, depending upon the devices you choose:

Note: The NDMP NAS Option supports both x64 and x86 Arcserve Backup servers to back up NAS filers.

3.24 System Requirements for the Storage Area Network (SAN) Option

For the Storage Area Network (SAN) option, ensure your system meets the minimum requirements established for the Arcserve Backup base product.

You must also install the following applications before installing the Arcserve Backup Storage Area Network (SAN) Option:

3.25 System Requirements for the Tape Library Option

For the Tape Library Option, ensure your system meets the minimum requirements established for the Arcserve Backup base product.

Arcserve Backup for Windows must be installed before you install the Arcserve Backup Tape Library Option.

Note: The Tape Library Option includes support for Tape RAID.

3.26 System Requirements for the Arcserve Backup UNIX and Linux Data Mover

The Arcserve Backup UNIX and Linux Data Mover includes Java 1.6 technology that may require your HP-UX system to be at a specific patch level. For the most current information regarding patches, go to the HP website and apply any required patches before you install the Arcserve Backup Data Mover on HP-UX systems.

For AIX systems, the following are required:

For more information, go to the IBM's Fix Central website and search for the version appropriate for your operating system.

The following table describes the minimum hardware requirements for the Arcserve Backup UNIX and Linux Data Mover:

Platform Architecture RAM Free Disk Space Free Disk Space in /tmp
Solaris SPARC 256 MB 250 MB 400 MB
IBM AIX Power PC 256 MB 250 MB 400 MB
HP-UX PA-RISC 256 MB 250 MB 400 MB
Linux x86 and x64 256 MB 250 MB 400 MB

3.27 System Requirements for Arcserve Backup Dashboard

No additional hardware is required beyond the Minimum Requirements listed for Arcserve Backup base product.

3.28 System Requirements for the Arcserve Backup Global Dashboard

The following section provides information about the minimum system requirements for Arcserve Backup Global Dashboard.

System Requirements for the Central Primary Server

The minimum system requirements for Arcserve Backup Global Dashboard to be installed as the Central Primary Server are:

Arcserve Backup Database

For the Central Primary Server, Global Dashboard must be installed with Arcserve Backup using Microsoft SQL Server as its database. (Microsoft SQL Server Express and Microsoft SQL Server 2000 is not supported for the Central Primary Server).

Note: In addition to these requirements, you should consider the disk space necessary for the default Arcserve Backup database. Depending upon usage, the database can grow to several GB in size.

System/processor:

Memory:

Disk Space:

Adobe Reader

Email clients

Global Dashboard supports the following email clients on the Central Primary Server:

System Requirements for a Branch Primary Server

No additional hardware or software is required beyond the Minimum Requirements for any Arcserve Backup primary server.

Arcserve Backup Database

For a Branch Primary Server, Global Dashboard must be installed with Arcserve Backup using Microsoft SQL Server or Microsoft SQL Server Express Edition as its database.

3.29 System Requirements for Arcserve Backup Infrastructure Visualization

No additional hardware is required beyond the minimum requirements previously listed.

3.30 System Requirements for Arcserve Backup Infrastructure Global Visualization

For the Arcserve Backup Infrastructure Global Visualization, ensure your system meets the Arcserve Backup Global Dashboard requirements.


4.0 Installation Considerations

The following sections provide information about installation prerequisites, configurations, and issues to consider before installing Arcserve Backup and its agents and options.

4.1 Installation Considerations for the Arcserve Backup Base Product

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the Arcserve Backup base product.

4.2 Installation Considerations for the Agent for Microsoft Exchange Server

The following section provides information to consider when installing the Agent for Microsoft Exchange Server.

4.3 Installation Considerations for the Agent for Microsoft SharePoint Server

The following section provides information to consider when installing the Agent for Microsoft SharePoint Server:

4.4 Installation Considerations for the Agent for Microsoft SQL Server

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the Agent for Microsoft SQL Server.

4.5 Installation Considerations for the Agent for Open Files

The following section provides information to consider when installing the Agent for Open Files on Vista machines, Windows Server 2008 Core and Windows 2012 Core:

4.6 Installation Considerations for the Media Management Option (MMO)

The Enterprise Module is a prerequisite component for the Media Management Option (MMO) and you must install it in order to use the MMO option.

Note: MMO is not supported on Arcserve member server.

4.7 Installation Considerations for the Enterprise Module

The following section provides information about installation prerequisites, configuration, and issues to consider when installing the Arcserve Backup Enterprise Module.

4.8 Installation Considerations for the UNIX and Linux Data Mover

Ensure that you complete the following prerequisite tasks before installing UNIX and Linux Data Mover.

4.9 Installation Considerations for the Arcserve Backup Patch Manager

The following section provides information about general considerations while installing the current release for Patch Manager.

4.10 Installation Considerations for the Arcserve Backup Agent for Virtual Machines

The following section provides information to consider when installing the Arcserve Backup Agent for Virtual Machines.

4.11 Installation Considerations for the Client Agents

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the Arcserve Backup Client Agents.

Agent for Windows

4.12 Installation Considerations for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

To back up and restore SAP R/3 for Oracle data on UNIX and Linux Data Mover, consider the following:


5.0 Upgrade Considerations

The following section provides information about upgrade prerequisites, configurations, and issues to consider before upgrading the Arcserve Backup base product.


6.0 General Considerations

The following section provides general information to consider when using Arcserve Backup:

The following provides general information to consider when using the Arcserve Backup Global Dashboard:

The following provides general information to consider when using the Arcserve Backup Agent for Virtual Machines:

The following section provides general information to consider when integrating Arcserve Backup and Arcserve D2D:


7.0 Supported Upgrade Paths

If you are currently using one of the following releases of Arcserve Backup, you can upgrade to this release from the following products:

Important! If you want to upgrade from BrightStor ARCserve Backup v9, BrightStor Enterprise Backup v10.5, BrightStor ARCserve Backup r11.1, or BrightStor ARCserve Backup r11.5, you must uninstall the previous release and then install this release of Arcserve Backup. However, if you wish to retain the database information from your previous implementation, you must upgrade the previous implementation to Arcserve Backup r12.5 GA release (with no SP), and then upgrade from Arcserve Backup r12.5 to this release. To obtain Arcserve Backup r12.5 installation media, contact Arcserve Support. For all other previous releases of BrightStor ARCserve Backup or BrightStor Enterprise Backup earlier than v9, you must uninstall the previous release before you install this release.

Please also note the following:

7.1 Backward Compatibility

This release of the Arcserve Backup server component can back up data using agents from the following releases:


8.0 Known Issues

The following sections provide information about issues known to exist in Arcserve Backup for this release.

8.1 Known Issues for the Base Product

The following issues relating to the Arcserve Backup base product are known to exist in this release:

To adjust Arcserve Backup services

  1. Determine SQL Server service name.

    Find the following registry key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQLXXXX, where XXXX is the unique name of the SQL Server and MSSQLXXXX is the SQL Server Service name.
    
  2. Set Arcserve Backup services to depend on SQL Server service to start up by using the Microsoft sc utility (see Using Utility steps a through c, below) or by manually setting the registry keys (see Manually editing the registry, below).

    Using the utility:

    1. Install the Windows support tool, "SUPTOOLS.MSI" from your Windows installation CD. Go to the <CD-ROOT>\SUPPORT\TOOLS\ directory.
    2. Run the Command Prompt: Start, All Programs, Windows Support Tools, Command Prompt.
    3. Type the following in the open Command Prompt window:
      sc config CASDBEngine depend= MSSQLXXXX
      
      sc config CASMgmtSvc depend= MSSQLXXXX
      sc config CASUniversalAgent depend= MSSQLXXXX
      sc config CASTapeEngine depend= MSSQLXXXX
      
    4. Go to step 3.

    Edit the registry manually:

    Create a Multi-String value named "DependOnService" under each of the following keys and set its value to your SQL service name (see step 1).

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASDBEngine

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASMgmtSvc

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASUniversalAgent

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASTapeEngine

  3. Reboot the computer. The errors should not reappear.

r16.5 SP1

8.2 Known Issues for Upgrading to Arcserve Backup

8.3 Known Issues for the Client Agents

The following issues relating to the Client Agents are known to exist in this release:

8.4 Known Issues for Arcserve Backup Licensing

The following issue is known to exist in this release:

8.5 Known Issues for the Agent for Informix

The following issues relating to the Agent for Informix are known to exist in this release:

8.6 Known Issues for the Agent for Lotus Domino

The following issues relating to the Agent for Lotus Domino are known to exist in this release:

8.7 Known Issues for the Agent for Microsoft Exchange Server

The following issues relating to the Agent for Microsoft Exchange Server are known to exist in this release:

8.8 Known Issues for the Agent for Microsoft SharePoint Server

The following issues relating to the Agent for Microsoft SharePoint Server are known to exist in this release:

8.9 Known Issues for the Agent for Microsoft SQL Server

The following issues relating to the Agent for Microsoft SQL Server are known to exist in this release:

8.10 Known Issues for the Agent for Oracle (Windows)

The following section provides information on support for the Agent for Oracle:

8.11 Known Issues for the Agent for Open Files

The following issues relating to the Agent for Open Files are known to exist in this release:

8.11.1 Microsoft Volume Shadow Copy Service (VSS)

The Agent for Open Files now includes support for Microsoft Volume Shadow Copy Service (VSS). The following issues relating to Microsoft VSS are known to exist:

8.11.2 Oracle Volume Shadow Copy Service (VSS)

The following issues relating to the Oracle VSS are known to exist:

8.12 Known Issues for the Agent for Oracle on UNIX and Linux Platforms

The following issues relating to the Agent for Oracle (UNIX/Linux) are known to exist in this release:

8.13 Known Issues for the Agent for Sybase

The following issues relating to the Agent for Sybase are known to exist in this release:

8.14 Known Issues for the Agent for Virtual Machines

The following issues relating to the Agent for Virtual Machines are known to exist in this release:

r16.5 SP1

8.15 Known Issues for the Enterprise Option for AS400

The following issues relating to the Enterprise Option for AS400 are known to exist in this release:

8.16 Known Issues for the Enterprise Option for IBM 3494

When using the Enterprise Option for IBM 3494 with the Storage Area Network (SAN) Option, the Tape Engine on the distributed machines may fail. To prevent this failure, ensure that the most current IBM tape driver is installed on the primary and distributed machines. To do so, perform the following procedure on each machine:

  1. Find the type of IBM drive installed:
  2. Find the registry key for this drive in the directory:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\type of IBM drive.
    

    For example, for an Ultrium drive, find the registry key for the drive in the following directory:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ibmlto
    
  3. Create the DWORD value DisableReserveUponOpen and set it to 1.
  4. Exit regedit and restart your computer.

    Note: For information on installing SAN distributed servers, see the Storage Area Network (SAN) Option Guide.

8.17 Known Issues for the Enterprise Option for SAP R/3 for Oracle (Windows)

The following issues relating to the Enterprise Option for SAP R/3 for Oracle (Windows) are known to exist in this release:

8.18 Known Issues for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following issues relating to the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux) are known to exist in this release:

8.19 Known Issues for the Enterprise Option for StorageTek ACSLS

The following issues relating to the Enterprise Option for StorageTek ACSLS are known to exist in this release:

8.20 Known Issues for the Disaster Recovery Option

The following issues relating to the Disaster Recovery Option are known to exist in this release:

8.21 Known Issues for Dashboard

The following issues related to Dashboard are known to exist in this release:

8.22 Known Issues for the Arcserve Backup Global Dashboard

The following issues are known to exist in this release:

8.23 Known Issues for the Image Option

The following section provides information regarding issues known to exist in this release of Arcserve Backup for the Image Option:

8.24 Known Issues for the NDMP NAS Option

The following issues relating to the NDMP NAS Option are known to exist in this release:

The following items relating to the NAS Restore backup sessions are not supported in this release:

8.25 Known Issues for the Storage Area Network (SAN) Option

The following issues relating to the SAN Option are known to exist in this release:

8.26 Known Issues for the Tape Library Option

The following issues relating to the Tape Library Option are known to exist in this release:

8.27 Known Issues for Central Agent Admin

The following issues regarding Arcserve Backup Central Agent Admin are known to exist in this release:

8.28 Known Issues for Displaying Non-English Characters

The following issues are known to exist in this release:

8.29 Known Issues for Documentation

The following section provides information about issues relating to the documentation for Arcserve Backup that are known to exist in this release.

Note: You can access the most up-to-date product documentation (PDFs) from the Arcserve Backup website of Arcserve.

Alert Manager Help

Job Scheduler Wizard

8.30 Known Issues for the Arcserve Backup Infrastructure Visualization

The following issues related to Infrastructure Visualization are known to exist in this release:

8.31 Known Issues for the Microsoft Hyper-V VSS Writer

The following issues relating to the Microsoft Hyper-V VSS Writer is known to exist in this release:

8.32 Known Issues for r16.5 SP1

The following issues relating to Arcserve Backup SP1 are known to exist in this release:


9.0 Included Fixes

The following topics display lists of included fixes for each Arcserve Backup release. If you do not see a specific fix listed in the respective section, contact Arcserve Technical Support for more information.

9.1 Arcserve Backup r16 General Availability

The following table lists the fixes included in the general availability (GA) release of Arcserve Backup. If you do not see a specific fix listed in this section, contact Arcserve Technical Support for more information.

T16C883 T245641 T2D2809 T36A664 T5E5093 T5KC036 T5LD053 T5PY045
T16C884 T245642 T2D2810 T46B305 T5E5094 T5KC038 T5LD054 T5PY046
T16C886 T245643 T30A229 T46B307 T5E5096 T5KC041 T5LD055 T5PY048
T16C887 T245644 T31A551 T46B308 T5E5098 T5KC042 T5OV033 T5PY049
T16C888 T245645 T31A553 T46B309 T5E5104 T5KC044 T5OV037 T5PY050
T16C889 T245649 T31A554 T46B311 T5E5105 T5KF064 T5OV038 T5PY052
T16C890 T245652 T31A556 T46B312 T5HP043 T5KF066 T5OV039 T5PY053
T16C891 T245655 T31A557 T46B314 T5HP048 T5KF068 T5OV040 T5PY054
T16C892 T245659 T31A558 T46B315 T5HP050 T5KF072 T5OV041 T5QO003
T16C893 T245660 T31A559 T46B316 T5HP051 T5KF073 T5OV042 T5QO004
T16C894 T245661 T31A561 T46B317 T5HP052 T5KF076 T5OV043 T5QO007
T16C895 T245662 T31A564 T46B322 T5HP056 T5KF077 T5OV044 T5QO009
T16C896 T245666 T36A624 T46B323 T5JS059 T5KF080 T5OV046 T5QO016
T16C897 T245667 T36A625 T46B324 T5JS060 T5KM052 T5OV048 T5QO019
T16C902 T245671 T36A626 T46B325 T5JS061 T5KM053 T5OV051 T5R3001
T16C905 T254659 T36A627 T46B326 T5JS062 T5KM054 T5OV052  
T16C908 T2D2771 T36A628 T46B332 T5JS063 T5KM055 T5OV054  
T16C910 T2D2773 T36A629 T46B334 T5JS065 T5KM057 T5OV055  
T16C911 T2D2775 T36A630 T46B335 T5JS066 T5KM058 T5OV058  
T16C913 T2D2777 T36A631 T46B336 T5JS067 T5KM061 T5OV068  
T16C914 T2D2780 T36A632 T4C4078 T5K7071 T5KM062 T5OV072  
T16C915 T2D2781 T36A633 T4C4095 T5K7079 T5KM064 T5OV073  
T16C917 T2D2782 T36A634 T50V058 T5K7080 T5KM066 T5PY016  
T16C918 T2D2783 T36A635 T512162 T5K7081 T5KM068 T5PY018  
T16C919 T2D2784 T36A636 T5DY032 T5K7082 T5KM069 T5PY019  
T16C923 T2D2785 T36A637 T5DY034 T5K7083 T5KZ041 T5PY020  
T16C924 T2D2786 T36A638 T5DY035 T5K7084 T5KZ042 T5PY021  
T16C928 T2D2787 T36A639 T5DY037 T5K7086 T5KZ043 T5PY022  
T245627 T2D2788 T36A640 T5E5071 T5K7088 T5KZ044 T5PY023  
T245628 T2D2789 T36A642 T5E5075 T5K7089 T5KZ045 T5PY026  
T245629 T2D2790 T36A644 T5E5078 T5K7090 T5KZ046 T5PY027  
T245632 T2D2791 T36A648 T5E5080 T5K7091 T5KZ047 T5PY028  
T245640 T2D2807 T36A662 T5E5089 T5KC035 T5LD051 T5PY042  

9.2 Arcserve Backup r16 Service Pack 1

The following fixes were included in Arcserve Backup r16 Service Pack.1. If you do not see a specific fix listed in this section, contact Arcserve Technical Support for more information.

RO24705 T16C945 T245693 T2D2840 T36A687 T5DY074 T5KC047 T5KZ062 T5OV079 T5SO004
RO28635 T16C946 T245694 T2D2844 T36A691 T5DY077 T5KC050 T5KZ064 T5OV082 T5SO005
RO28850 T16C947 T245695 T31A566 T36A692 T5DY080 T5KC051 T5KZ065 T5OV083 T5SO006
RO31295 T16C949 T245696 T31A568 T36A694 T5DY084 T5KC052 T5KZ066 T5OV084 T5SO009
RO31571 T16C951 T245699 T31A570 T36A696 T5DY086 T5KC053 T5KZ067 T5PY038 T5SO010
RO31785 T16C952 T245701 T31A571 T36A700 T5DY087 T5KC054 T5KZ068 T5PY055 T5SO012
RO33528 T16C953 T245702 T31A572 T36A703 T5DY088 T5KC055 T5KZ069 T5QO022 T5SO013
RO35207 T16C955 T245703 T31A574 T36A706 T5DY089 T5KC057 T5KZ072 T5QO023 T5SO014
RO35223 T16C956 T245704 T31A576 T36A707 T5DY093 T5KC058 T5KZ074 T5QO025 T5SO015
RO35289 T16C957 T245705 T31A577 T36A709 T5DY097 T5KC059 T5KZ075 T5QO026 T5SO016
T146539 T16C961 T245707 T31A579 T36A710 T5DY098 T5KF082 T5KZ076 T5QO029 T5SO017
T146543 T16C962 T245708 T31A580 T36A711 T5E5106 T5KF083 T5KZ077 T5QO041  
T146544 T16C964 T245709 T31A581 T36A712 T5E5107 T5KF084 T5LD056 T5R3005  
T146545 T16C968 T2D2812 T36A667 T36A713 T5E5108 T5KF085 T5LD059 T5R3006  
T146547 T245671 T2D2813 T36A669 T36A714 T5E5111 T5KF086 T5LD061 T5R3009  
T146551 T245673 T2D2814 T36A670 T439134 T5E5116 T5KF087 T5LD063 T5R3003  
T146552 T245675 T2D2815 T36A671 T46B341 T5E5117 T5KF088 T5LD065 T5R3010  
T16C898 T245676 T2D2817 T36A672 T46B342 T5E5119 T5KF091 T5OV059 T5R3011  
T16C925 T245677 T2D2818 T2D2816 T46B343 T5E5123 T5KM073 T5OV061 T5R3013  
T16C926 T245678 T2D2822 T36A664 T46B346 T5E5126 T5KM076 T5OV062 T5R3014  
T16C928 T245679 T2D2823 T36A673 T46B347 T5E5128 T5KM077 T5OV063 T5R3015  
T16C930 T245680 T2D2824 T36A675 T46B349 T5E5130 T5KM078 T5OV066 T5R3017  
T16C931 T245682 T2D2826 T36A678 T46B351 T5HP059 T5KM079 T5OV068 T5R3021  
T16C932 T245683 T2D2828 T36A679 T46B352 T5HP061 T5KM081 T5OV069 T5R3022  
T16C934 T245684 T2D2829 T36A680 T46B353 T5JS061 T5KM082 T5OV070 T5R3024  
T16C935 T245685 T2D2830 T36A681 T5DQ092 T5JS068 T5KM083 T5OV071 T5R3025  
T16C936 T245687 T2D2831 T36A682 T5DQ095 T5JS069 T5KM085 T5OV072 T5R3026  
T16C938 T245690 T2D2832 T36A683 T5DQ097 T5JS071 T5KM086 T5OV073 T5SO001  
T16C939 T245691 T2D2834 T36A684 T5DQ094 T5JS073 T5KZ060 T5OV075 T5SO002  
T16C940 T245692 T2D2836 T36A686 T5DQ098 T5JS074 T5KZ061 T5OV078 T5SO003  

Note: Some test fixes require changes to the registry key. To implement these changes for a specific test fix, see Additional Information for Included Fixes.

9.2.1 Additional Information for Included Fixes

The following table contains additional information about specific test fixes for Arcserve Backup r16 SP1.

Fix Number Registry Key changes
T16C898

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Tapeengine\Config

Value Name: (DWORD) EjectTape

Value: 1

Note: The value of 1 ejects the tape after inventory.

T16C940

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Merge

Value Name: (DWORD) RecoverCatalogSpan

Value: 1

Note: The value of 1 lets the catalog merge and span on a standalone tape device.

T2D2816

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Common\SRMREPORTTIME

Value Name: (DWORD) Enable

Value: 0

Note: The value of 0 disables SRM Probing.

T31A571

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Common\PrePostAllow64

Value Name: N/A

Value: N/A

T31A577

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\ASMgr

Value Name: (DWORD) MaxNASSessionSize

Value: The number of files displayed in the NAS session.

T31A581

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\UniversalClientAgent

Value Name: (DWORD) RemoveRegEntry

Value: The path of the database where it is currently being used and saved.

Note: If the 'RemoveRegEntry' exists, then the tool deletes the restore path that is currently used after a successful restore job.

T36A681

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\SQLPAAdp\Instances\dbasql@<<ENTER_SQL_INSTANCE_NAME>>

Value Name: (DWORD) SkipBKSQLDRElements

Value: 0 or 1

Important! If the value is set to 1, the agent skips the ASDB DR Element. This key is for specific use only and is not recommended to set this value; otherwise you cannot restore your Arcserve Backup database from Disaster Recovery.

T36A684

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: (DWORD) BlockAllNotifyPopups

Value: 1

Note: The value of 1 displays a message.

T36A710

Set this registry for the fix on the agent.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve BackupSPS12Adp\Parameters

Value Name: (REG_SZ) AlterLogLocation

Value: The location where the new log writes to.

T46B349

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: (DWORD) AllowPreserveAccessTime

Value: 1

Note: The value of 1 lets UNIX or Linux Agent prevent the "last access time" from being modified in a differential or incremental rotation job.

T46B353

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters\DisableW0009

Value Name: (DWORD) DisableW0009

Value: 0 or 1

Note: If the value is set to 1, the AW0009 warning message in the activity log is not displayed.

T5E5106

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Tapeengine\Config

Value Name: (DWORD) UseRootDir

Value: 1

Note: The value set to 1 allow users to create devices under specific root directories except the C drive.

T5E5107

Set this registry for the fix on the server

For x86 OS = Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Tapeengine\Config

For x64 OS = Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Tapeengine\Config

Value Name: (DWORD) SkipDuplicateFM

Value: 1

Note: The value set to 1 skips the adjacent file marks. When the required files have been restored then remove the registry value. This fix is a rare case.

T5JS068

Set this registry for the fix on the agent.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\UniversalClientAgent\Options\2000\1067

Value Name: (REG_DWORD) DisabledPublicFolder

Value: 1

Note: The value set to 1 disables the public folder database.

T5KF083

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\UniversalClientAgent\Options\1060

Value Name: (DWORD) EnableCheckNullFolder

Value: 1

Note: The value of 1 lets the Exchange Doc Level Agent skip blank public folder names during backup.

T5KM081

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name: (DWORD) VssAsyncTimeOut

Value: The value of the timeout session of the VSS operation.

Note: The value is in seconds. If the value does not exist in the registry, then the default value is 20 x 60 = 1200 seconds.

T5KZ065

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name: (DWORD) VimTimeout

Value: 60

Note: The value is set in minutes. Anything greater than 10 is advised. If the registry key is not specified, then the default timeout value is 10 minutes.

T5LD063

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\TapeEngine\Image

Value Name: (DWORD) SupportLargeDataSet

Value: 1

Note: The value of 1 slows down the backup performance

T5LD065

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Common\IgnoreNASError

Value Name: N/A

Value: N/A

T5OV059

Set this registry for retaining the MAC address while recovering the VM

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ ComputerAssociates\Arcserve Backup\ClientAgent\Parameters\

Value Name: (DWORD) RetainMACForVDDK

Value: 1 (to retain MAC address)

T5PY055

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ ComputerAssociates\Arcserve Backup\SPS12Adp\Internal

Value Name: (DWORD) IsValid

Value: 1

Note: The value is set to 1 to allow the program to verify other registry settings for this fix. If the value is set to 0, the other registry settings for this fix are ignored.

 

Value Name: (REG_DWORD) SkipGetSQLServerServiceInfo

Value: 1

Note: The "Get SQLServer service" account name is omitted.

 

Value Name: (REG_SZ) AdditionalAccountForBackupRestoreSharedFolder

Value: The account name

Note: The account name runs the SQLServer instance.

T2D2832, T5R3003, T5R3010

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name: (DWORD) DisableRecursiveHugeSystemState

Value: 0

Note: By default, this registry key is not present. However, if the system state backup increases to a large amount, then create this registry with the value set to 1.

9.3 Arcserve Backup r16.5

The following fixes were included in Arcserve Backup r16.5. If you do not see a specific fix listed in this section, contact Arcserve Technical Support for more information.

RO40595 T16C973 T245760 T2D2881 T36A737 T51H005 T5DQ123
RO41569 T16C974 T245761 T2D2883 T36A738 T51H006 T5E5136
RO43161 T16C975 T245764 T2D2884 T36A741 T51H007 T5E5137
RO44950 T16C977 T245768 T2D2885 T36A743 T51H008 T5E5142
RO45010 T16C978 T245770 T2D2888 T36A744 T51H009 T5E5143
RO46151 T16C980 T245771 T2D2889 T36A745 T51H010 T5E5148
RO46943 T16C983 T245772 T2D2890 T36A746 T51H011   T5E5149
RO47850 T16C985 T245773 T2D2897 T36A747 T51H012 T5E5154
RO48324 T16C987 T245775 T2D2898 T36A748 T51H014 T5E5160
RO48534 T16C989 T245776   T2D2901 T36A750 T51H015 T5E5162
RO49750 T16C991 T245778   T2D2902 T36A751 T51H017 T5E5163
RO51196 T16C992 T245779 T2D2905 T36A754 T51H018   T5E5165
RO51649 T16C993 T245781   T2D2909 T36A755 T51H020 T5E5167
T146554 T16C996 T245782   T2D2911 T36A756 T51H021 T5E5171
T146555 T16C998 T245783   T2D2913   T36A758 T51H023 T5E5178
T146558 T245722 T245788   T2D2919   T36A761 T51H025 T5E5179
T146559 T245729 T245789 T2D2926   T36A762 T51H026 T5LE097
T146560 T245736 T245790  T2D2931 T36A763   T58E140 T5LE098
T146561 T245737 T245792 T2D2934 T36A765 T58E143 T5LE102
T146563 T245739 T245793 T2D2936 T36A766 T58E145 T5LE103
T146565 T245740 T245794 T36A717 T36A767   T58E147 T5LE106
T146566 T245743 T2D2854 T36A720 T36A768   T5DQ101 T5LF177
T146567 T245744 T2D2859 T36A721 T36A770   T5DQ106 T5SO022
T146568 T245745 T2D2862 T36A723 T36A771   T5DQ110 T5SO025
T146571 T245750 T2D2863 T36A725 T36A772   T5DQ111 T5SO027
T146572 T245751 T2D2866 T36A728 T36A775 T5DQ112 T5TM081
T146573 T245752 T2D2869 T36A729 T36A776 T5DQ113  
T146575 T245754 T2D2870 T36A731 T36A779 T5DQ114  
T146576 T245756 T2D2872 T36A734 T36A780 T5DQ115  
T146581   T245757 T2D2874 T36A735 T48E142 T5DQ119  
T146582   T245758 T2D2879 T36A736 T51H001 T5DQ121    

Note: Some test fixes require changes to the registry key. To implement these changes for a specific test fix, see Additional Information for Included Fixes.

9.3.1 Additional Information for Included Fixes

The following table contains additional information about the specific test fixes for Arcserve Backup r16.5.

Fix Number Registry Key changes
T146555

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: CheckFullSession (0: Disable the fix, default; 1: Enable the fix)

T16C974

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: "SAPBackup"=dword:00000001

Value: 0 by default. If task does not wait, then else !0 (non-zero). Task waits for 150 seconds.

T16C992

Set this registry for the fix on the server.

For x64 and x86:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: AllowExportForFailedJob

Value: 1

T245751

Set this registry for the fix on the server.

For 32-bit:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Alert\CurrentVersion\Applications\ARCserve Value Name:Community.Type:String Value: (Length = 6 bytes)

Note: The required length for this value is 6 bytes. The default Community string is 'public'.

Value Name: N/A

Value: 6 bytes (required length)

T245771

Add JCLI.CLIENT.XRS=1 to the [common] section in the following file:

PROGRAM FILES\CA\SHAREDCOMPONENTS\ARCSERVE BACKUP\JCLI\CONF\CLISHELL.CFG

T2D2866

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Client\Agent\Parameters

Value Name: (DWORD) "ShowRemovableDisk"

Value: 0

T2D2897

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Client\Agent\Parameters

Value Name: VSSFORCEMSFTPROVIDER

Value: 1

T2D2902

Set this registry for the fix on the Exchange server.

Key: HKEY_LOCALMACHINE_SOFTWARE\SOFTWARE\ComputerAssociates\Arcserve Backup\ExchangeDBAgent\Parameters

Value Name:ServerName

Type:String

Value: Exchange Server Hostname

T36A725

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\SPS12Adp\parameters\EnableResetCredential

Value Name: N/A

Value: 0: not Enable Reset Credential, 1: Enable Reset Credential

T36A751

Set this registry for the fix on the server.

Key: HKEY_CURRENT_USER\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\ASMgr\

Value Name: RememberSessionRecordFromLastnDays

Value: <number of days>

T36A763

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: SkipWriters

Value: Skip writers name. One or more writers can be added. You delimit writers using ',' or ';' (comma or semicolon). For example, SqlServerWriter;WMI Writer.

T36A772

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Database

Value Name: (DWORD) "DisSepAuth"

Value: 1

T36A776

Set this registry for the fix on the server.

Key: HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\ASMgr\Common

Value Name: (DWORD 32-bit) bSkipUbrowserDebug

Value: 1

T36A779

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Database\

Value Name: (DWORD) "SkipMediaRecords"

Value: 1

T36A780

Set this registry for the fix on the server.

For x86:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\GlobalDashboard

For x64:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\GlobalDashboard

Value Name: (DWORD) "AutoSync"

Value: 1

T51H021

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\TapeEngine\CONFIG

Value Name: (DWORD) "FSDNOBUFFER"

Value: 0

T5E5149

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\NASAgent\Parameters

Value Name: BackupStubFileOnly

Value: 1 = Backs up only the stub files on the primary storage (default option).

Value: 0 = Backs up file content on the secondary storage with the stub files on the primary storage.

T5E5165

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\ClientAgent\Parameters

Value Name: CIMObjEnumTimeout

Value: Timeout value in millisecond

9.4 Arcserve Backup r16.5 Update 2

Arcserve Backup r16.5 Update 2 contained the published fixes and included fixes described in the following table. If you do not see a specific fix listed in this section, contact Arcserve Technical Support for more information.

RO56002 T2D2970 T5E5200
RO56479 T2D2985 T5E5202
RO56821 T2D2990 T5E5205
RO57533 T36A807 T5TM121
RO57650 T36A809  
RO58906 T36A817  
RO58909 T51H054  
RO59589 T51H055  
RO62168 T51H057  
T245815 T58E150  
T245821 T58E151  
T245823 T58E156  
T245834 T5E5189  
T245843 T5E5195  
T2D2968 T5E5197  

Note: Some test fixes require changes to the registry key. To implement these changes for a specific test fix, see Additional Information for Included Fixes (Update 2).

9.4.1 Additional Information for Included Fixes (Update 2)

The following table contains additional information about the specific test fixes for Arcserve Backup r16.5 Update 2.

Fix Number Registry Key changes
T5E5197

Set this registry for the fix on the server.

Key: VMIPMap

T5E5200

Set this registry for the fix on the server.

Key: NBDForDiskSig

T58E151

Set this registry for the fix on the server.

For x64:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Backup

For x86:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: (DWORD) CloseEnumConnection

Value: 0

 

For x64:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Common

For x86:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Common

Value Name: (DWORD) ForceRefreshCache

Value: 1

 

For x64:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Common

For x86:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Common

Value Name: (DWORD) CacheMediaInfo

Value: 3

9.5 Arcserve Backup r16.5 Update 3

Arcserve Backup r16.5 Update 3 contained the published fixes and included fixes described in the following table. If you do not see a specific fix listed in this section, contact Arcserve Technical Support for more information.

RO63365
T2D2976
T2D2984
T2D2996
T2D2997
T2D2998
T36A823
T51H036
T51H063
T51H065
T51H070
T58E162
T58E167
T5E5188
T5E5196

9.6 Arcserve Backup r16.5 SP1

Arcserve Backup r16.5 SP1 contained the published fixes and included fixes described in the following table. If you do not see a specific fix listed in this section, contact Arcserve Technical Support for more information.

RO56002 T245824 T2D2968 T36A824 T51H063 T55W005 T58E185
RO56107 T245825 T2D2969 T36A826 T51H064 T55Z005 T58E186
RO56479 T245828 T2D2970 T36A827 T51H065 T55Z008 T58E192
RO56821 T245832 T2D2972 T36A828 T51H067 T55Z014 T58E193
RO57533 T245834 T2D2973 T36A829 T51H070 T55Z018 T58E194
RO57650 T245835 T2D2976 T36A830 T51H073 T55Z020 T58E195
RO58906 T245840 T2D2977 T36A831 T51H074 T55Z024 T58E196
RO58909 T245841 T2D2981 T36A834 T51H075 T55Z026 T5DQ130
RO59057 T245843 T2D2984 T36A835 T51H076 T55Z027 T5DQ138
RO59589 T245845 T2D2985 T36A837 T51H077 T56P001 T5E5188
RO62168 T245846 T2D2988 T36A838 T51H079 T56P002 T5E5189
RO63365 T245858 T2D2990 T36A840 T51H080 T56P003 T5E5195
RO64363 T245861 T2D2996 T36A842 T51H081 T58E150 T5E5196
RO64565 T245864 T2D2997 T36A843 T51H082 T58E151 T5E5197
RO64580 T245866 T2D2998 T36A845 T51H085 T58E153 T5E5200
RO64979 T245867 T2D2999 T36A846 T51H086 T58E156 T5E5202
T146599 T245871   T36A794 T36A848 T51H087 T58E158 T5E5205
T146601 T245872 T36A796 T36A849 T51H088 T58E161 T5LE127
T146602 T245873 T36A798 T36A850 T51H089 T58E162 T5TM121
T146603 T245874 T36A802 T4C4119 T51H090 T58E166 T5TM144
T146605 T245875 T36A803 T51H034 T51H091 T58E167 T5Y4001
T245813 T245876 T36A807 T51H035 T51H092 T58E168 T5Y4003
T245814 T245878 T36A808 T51H036 T51H093 T58E170 T5Y4005
T245815 T245880 T36A809 T51H045 T51H094 T58E173 T5Y4007
T245817 T245881 T36A810 T51H051 T51H095 T58E174 T5Y4010
T245819 T245883 T36A817 T51H052 T51H096 T58E176  
T245820 T2D2949 T36A818 T51H054 T51H097 T58E177  
T245821 T2D2957 T36A820 T51H055 T55W001 T58E182  
T245822 T2D2958 T36A822 T51H057 T55W002 T58E183  
T245823 T2D2965 T36A823 T51H062 T55W004 T58E184  

9.6.1 Additional Information for Included Fixes (SP1)

The following table contains additional information about the specific test fixes for Arcserve Backup r16.5 SP1.

Fix Number Registry Key changes
RO56479

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters\FileBufferSize

CDefault: 512k

CRange: Up to 2048k (based on the available system resources)

T146601

Create LBP registry value and set the value to 1 on a drive that supports LBP (LTO 6 for example).

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\TapeEngine\DEVICE<#>

T245815

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name (DWORD): SuppressAlertMountFinish

Value: 0 (default 1)

T245824

Set this registry for the fix on the server.

For 32 bit machines:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Copy

For 64 bit machines:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Copy

Value Name (DWORD): MaxDioBuffer

Value: 1 or larger value (default = 1:16384 bytes)

T245841

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Database

Value Name: LogFileNum

Value: <max number of log files> (default=3)

 

Value Name: DebugLogFileSize

Value: <max MB size for a log file> (default=300)

 

Value Name: Debug

Value: 1 or greater

T245843

Set this registry for the fix on the server.

For 32 bit machines:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

 

For 64 bit machines:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: DisableDynamicCredentialForNode

Value: 1 or greater

T245875

Set this registry to 1 to complete the job for the Complete status.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name (DWORD): IgnoreW0224

Value: 1 (default is 0)

T245880

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name: StopIfVolumeMapFail

Value: 0 (default is 1: Job fails with AE0521)

T2D2958

Set this registry for the fix on the server.

Set DebugFileSize to 10000000 (10MB)

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\QueueSystem\DebugFileSize Set JobQueueMaxFiles to 5.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Common\JobQueueMaxFiles Set DebugLevel to 5

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\\QueueSystem\DebugLevel

T2D2985

From the Arcserve client agent, add the following registry value:

AllowRedundantD2DBackups set to 1 under: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

T36A803

Set this registry to run regedit.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\SPS12Adp\Configuration

Value Name (DWORD): RestoreOriginalDateOwner

Value: 1

T36A807  
T36A808

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\GlobalDashboard

1. Create a DWORD registry value called "DebugLogFileSize(MB)"

2. Set number of MB of "DebugLogFileSize(MB)" in decimal to control how big you want AglfProb.exe.log to grow.

T36A817

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\ASMgr\Common

1. Create a DWORD (32 bit) registry value called "SaveEncoding"

1.1 Set "SaveEncoding" to 1 = To enable the option.

1.2 Set "SaveEncoding" to 0 or delete "SaveEncoding" = To disable the option.

T36A818

Set this registry to run regedit.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\SPS12Adp\Configuration

Value Name (STRING): CatalogLocation

Specify the new location where you want the "catalog" folder to be created. (For example, X:\Repository)

T36A822

Set SkipDSAFiles to 0 in the following registry:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

T36A845

Set the registry value:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\SQLPAAdp\Instances\dbasql@<<SQL_INSTANCE_NAME_HERE>>

Value Name (DWORD): "CloseConnectionsBeforeRestore"

Value: 1

T51H052

Add DWORD "AllowNASUseMuxTape" to:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Tapeengine\CONFIG and set the value to 1.

T51H057

To enable this fix, add DWORD "InfinitIncBackup" to:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup and set the value to 1.

T51H070

Add DWORD "KeepStatusForIncJob" to the following registry key:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup and set the value to 1.

T51H073

To enable this fix, add "String Value" to the following registry for machine_B called "PrimaryFromDifferentDomain":

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Database

Value Name: "machine_A"

Note: After setting this registry, Arcserve Backup uses the key of machine_A for encryption and decryption.

T51H077

Set the registry value:

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name (DWORD): BackupVHDUsingVHDRead

Value: 1

T58E151

A. DWORD Key: CloseEnumConnection Value = 0

X64 OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Backup

X86 OS: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

 

B. DWORD Key: ForceRefreshCache Value = 1

X64 OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Common

X86 OS: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Common

 

C. DWORD Key: CacheMedianInfo Value = 3

X64 OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Common

X86 OS: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Common

T58E158

Set this registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\TapeEngine\CONFIG

1, DWORD UseForceBlockSize = 1 turn on use force block size.

2. DWORD BlockFactor =

0 block size is 512

1 block size is 1024

2 block size is 2048

3 block size is 4096

4 block size is 8192

5 block size is 16384

UseForceBlockSize = 0 turn off use force block size

The correct block size can be obtained from the tape.log file.

Search for a log message similar to:

Default Tape Block Size for Device [6] is [512] different from the current block size [256].

T58E193

Set the registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Remote

Value: ReceiveTimeOut

Type: DWORD

Data: 3600

 

Value: SentTimeOut

Type: DWORD

Data: 2400

T5DQ138

Add "ENV LOCAL_CRYPT_LIB=1" to /opt/CA/ABcmagt/agent.cfg

Uncomment the following lines:

[36]

# [BABcmagt]

NAME BABcmagt

HOME / opt / CA / BABcmagt

# TCP_PORT 6051

# UDP_PORT 6051

# DOS_MAXITEMS 1000

# 30 DOS_DEFAULTTIMEOUT

ENV LOCAL_CRYPT_LIB=1

T5E5200

Set the registry for the fix on the server.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name: NBDForDiskSig

Value Type: DWORD

Value: 1

T5E5196

Set the registry to delete obsolete virtual machines during auto-population.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name (DWORD): DisableRetainVMInDB

Value: 1

 

9.6.2 Arcserve Backup r16.5 SP1 Updates

The updates for Arcserve Backup r16.5 SP1 contains the following included fixes. If you do not see a specific fix listed in this section, contact Technical Support for more information.


10.0 Language Certifications

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

For Arcserve Backup for Windows, this release has been internationalized and translated into the following languages, in addition to the English release:

If you run this product on a language environment not included in the list, you may experience problems.


11.0 Contact Arcserve

The Arcserve Support team offers a rich set of resources for resolving your technical issues and provides easy access to important product information.

https://www.arcserve.com/support

With Arcserve Support:

You can access other helpful resources appropriate for your Arcserve product.

Providing Feedback About Product Documentation

If you have comments or questions about Arcserve product documentation, please contact us.