Run Debugging Commands

In addition to logon problems, you can solve many other problems by performing the following steps and sending the related logs and information (if applicable) back to Arcserve for further investigation.

Run the following commands, replacing MACHINE with the actual machine name:

• ping.exe MACHINE
  
  If this does not work, resolve the name to an IP address by changing the etc/hosts file or on the DNS.
• ipconfig /all > ipconfig.log
• netstat -na >netstat.log
  
  This log records if the portmapper is running on this machine.
• rpcinfo.exe -p MACHINE >rpcinfo.log
  
  This log records which Arcserve Backup services have registered with the rpc server running on the client machine.
• rpcinfo.exe -t MACHINE 395648 1" > caauthd.txt

  Note: '>' to a file does not show the results on the screen.

Set up the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\LogARCserve\[DWORD]DebugLogs ==1. This would create the rpc.log file under the \logs directory of the Arcserve Backup home directory.

For assistance, contact Arcserve Support at https://www.arcserve.com/support.