Arcserve

Arcserve® Backup r16 Readme

1.0 Welcome
1.1 Arcserve Backup r16 Service Pack 1

2.0 Operating System Support
2.1 Supported Operating Systems for the Base Product
  2.1.1 Supported Virtualization Platforms for Arcserve Backup
  2.1.2 Supported Cloud Vendors for the Arcserve Backup Base Product
2.2 Supported Operating Systems for Arcserve Backup and Arcserve Replication (formerly, CA XOsoft) Integration-r16
2.3 Supported Operating Systems for the Arcserve Backup Client Agents
2.4 Supported Operating Systems for the Agent for Informix
2.5 Supported Operating Systems for the Agent for Lotus Domino
2.6 Supported Operating Systems for the Agent for Microsoft Exchange Server
2.7 Supported Operating Systems for the Agent for Microsoft SharePoint Server
2.8 Supported Operating Systems for the Agent for Microsoft SQL Server
2.9 Supported Operating Systems for Arcserve Backup for Small Business Server Editions
2.10 Supported Operating Systems for the Agent for Oracle (UNIX/Linux)
2.11 Supported Operating Systems for the Agent for Oracle (Windows)
2.12 Supported Operating Systems for the Agent for Open Files
2.13 Supported Operating Systems for the Agent for Sybase
2.14 Supported Operating Systems for the Agent for Virtual Machines
2.15 Supported Operating Systems for the Disaster Recovery Option
2.16 Supported Operating Systems for the Enterprise Module
2.17 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (Windows)
2.18 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)
2.19 Supported Operating Systems for the Image Option
2.20 Supported Operating Systems for the NDMP NAS Option
2.21 Supported Operating Systems for the Storage Area Network (SAN) Option
2.22 Supported Operating Systems for SRM
2.23 Supported Operating Systems for the Tape Library Option
2.24 Supported Operating Systems for Arcserve Backup UNIX and Linux Data Mover
2.25 Supported Operating Systems for Arcserve Backup Dashboard
2.26 Supported Operating Systems for the Arcserve Backup Global Dashboard
2.27 Supported Operating Systems for Arcserve Backup Infrastructure Visualization

3.0 System Requirements
3.1 System Requirements for the Arcserve Backup Base Product
3.2 System Requirements for Arcserve Backup and Arcserve Replication Integration-r16
3.3 System Requirements for the Arcserve Backup Client Agents
3.4 System Requirements for the Agent for Informix
3.5 System Requirements for the Agent for Lotus Domino
3.6 System Requirements for the Agent for Microsoft Exchange Server
3.7 System Requirements for the Agent for Microsoft SharePoint Server
3.8 System Requirements for the Agent for Microsoft SQL Server
3.9 System Requirements for the Arcserve Backup Small Business Server Editions
3.10 System Requirements and Oracle Database Support for the Agent for Oracle (UNIX/Linux)
3.11 System Requirements for the Agent for Oracle (Windows)
3.12 System Requirements for the Agent for Open Files
3.13 System Requirements for the Agent for Sybase
3.14 System Requirements for the Agent for Virtual Machines
3.15 System Requirements for the Central Management Option
3.16 System Requirements for the Disaster Recovery Option
3.17 System Requirements for the Enterprise Module
3.18 System Requirements for the Enterprise Option for IBM 3494
3.19 System Requirements for the Enterprise Option for SAP R/3 for Oracle (Windows)
3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)
3.21 System Requirements for the Enterprise Option for StorageTek ACSLS
3.22 System Requirements for the Image Option
3.23 System Requirements for the NDMP NAS Option
3.24 System Requirements for the Storage Area Network (SAN) Option
3.25 System Requirements for the Tape Library Option
3.26 System Requirements for the Arcserve Backup UNIX and Linux Data Mover
3.27 System Requirements for Arcserve Backup Dashboard
3.28 System Requirements for the Arcserve Backup Global Dashboard
3.29 System Requirements for Arcserve Backup Infrastructure Visualization
3.30 System Requirements for Arcserve Backup Infrastructure Global Visualization

4.0 Installation Considerations
4.1 Installation Considerations for the Arcserve Backup Base Product
4.2 Installation Considerations for the Agent for Microsoft Exchange Server
4.3 Installation Considerations for the Agent for Microsoft SharePoint Server
4.4 Installation Considerations for the Agent for Microsoft SQL Server
4.5 Installation Considerations for the Agent for Open Files
4.6 Installation Considerations for the Media Management Option (MMO)
4.7 Installation Considerations for the Enterprise Module
4.8 Installation Considerations for the UNIX and Linux Data Mover
4.9 Installation Considerations for the Arcserve Backup Patch Manager
4.10 Installation Considerations for the Arcserve Backup Agent for Virtual Machines
4.11 Installation Considerations for the Client Agents
4.12 Installation Considerations for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

5.0 Upgrade Considerations
5.1 Upgrade Considerations for the Arcserve Backup Base Product

6.0 General Considerations

7.0 Supported Upgrade Paths
7.1 Backward Compatibility

8.0 Known Issues
8.1 Known Issues for the Base Product
8.2 Known Issues for Upgrading to Arcserve Backup
8.3 Known Issues for the Client Agents
8.4 Known Issues for Arcserve Backup Licensing
8.5 Known Issues for the Agent for Informix
8.6 Known Issues for the Agent for Lotus Domino
8.7 Known Issues for the Agent for Microsoft Exchange Server
8.8 Known Issues for the Agent for Microsoft SharePoint Server
8.9 Known Issues for the Agent for Microsoft SQL Server
8.10 Known Issues for the Agent for Open Files
  8.10.1 Microsoft Volume Shadow Copy Service (VSS)
  8.10.2 Oracle Volume Shadow Copy Service (VSS)
8.11 Known Issues for the Agent for Oracle (Windows)
8.12 Known Issues for the Agent for Oracle on UNIX and Linux Platforms
8.13 Known Issues for the Agent for Sybase
8.14 Known Issues for the Agent for Virtual Machines
8.15 Known Issues for the Enterprise Option for AS400
8.16 Known Issues for the Enterprise Option for IBM 3494
8.17 Known Issues for the Enterprise Option for SAP R/3 for Oracle (Windows)
8.18 Known Issues for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)
8.19 Known Issues for the Enterprise Option for StorageTek ACSLS
8.20 Known Issues for the Disaster Recovery Option
8.21 Known Issues for Dashboard
8.22 Known Issues for the Arcserve Backup Global Dashboard
8.23 Known Issues for the Image Option
8.24 Known Issues for the NDMP NAS Option
8.25 Known Issues for the Storage Area Network (SAN) Option
8.26 Known Issues for the Tape Library Option
8.27 Known Issues for Central Agent Admin
8.28 Known Issues for Displaying Non-English Characters
8.29 Known Issues for Documentation
8.30 Known Issues for the Arcserve Backup Infrastructure Visualization
8.31 Known Issues for the Microsoft Hyper-V VSS Writer

9.0 Included Fixes

10.0 Arcserve Backup r16 SP1
10.1 Supported Operating Systems
10.2 Installation Considerations
10.3 Known Issues
10.4 Arcserve Backup r16 Service Pack 1
  10.4.1 Additional Information for Included Fixes
10.5 Document Changes

11.0 Language Certifications

1.0 Welcome

Welcome to the Arcserve Backup for Windows r16 Readme. This readme contains issues and other information discovered after publication including a complete list of the known issues for this release.

For details about how the features and enhancements for this release might affect you, see the Arcserve Backup Release Summary. You can access the most up-to-date released product documentation (Online Help and PDFs) from the Arcserve Backup website at Arcserve Support.

Arcserve Backup supports the following suites:

1.1 Arcserve Backup r16 Service Pack 1

This Readme file contains information about Arcserve Backup r16 Service Pack 1. For information about Supported Operating Systems, Installation Considerations, Known Issues, Included Fixes, and Documentation Changes that affect only Arcserve Backup r16 SP 1, see Arcserve Backup r16 SP1.

2.0 Operating System Support

The following topics provide information about the supported operating systems for the Arcserve Backup base product, agents and options. For the most current information regarding supported operating systems, see the compatibility matrix on Arcserve Support.

2.1 Supported Operating Systems for the Base Product

You can install the Arcserve Backup base product on the following operating systems. For the most current information regarding supported operating systems, see the compatibility matrix on Arcserve Support.

Windows Server 2008 R2

Windows Server 2008 SP1, SP2

Windows Server 2008 Foundation

Windows Small Business Server (SBS) 2003

Windows Small Business Server (SBS) 2008

Windows Small Business Server (SBS) 2011

Windows Storage Server 2008

Windows Server 2003

The Arcserve Backup base product is not supported on Windows Vista, Windows 7, and Windows XP systems. However, the following Arcserve Backup components are supported:

Windows Vista (x86 and x64) SP1, or SP2

Windows 7 Professional, Ultimate and Enterprise Editions (x86 and x64)

2.1.1 Supported Virtualization Platforms for Arcserve Backup

Arcserve Backup base product lets you protect virtual machines running on the following virtualization platforms:

Note: All Arcserve Backup products that can be installed on physical computers can be installed on the guest operating systems running on the above virtualization platforms. 

2.1.2 Supported Cloud Vendors for the Arcserve Backup Base Product

The Arcserve Backup base product lets you archive data to the following cloud vendor products:

2.2 Supported Operating Systems for Arcserve Backup and Arcserve Replication (formerly, CA XOsoft) Integration-r16

To integrate Arcserve Backup with Arcserve Replication, install the following:

Master servers

Replica servers

For more information about integration, refer to the Arcserve Backup for Windows Arcserve Replication Integration Guide.

2.3 Supported Operating Systems for the Arcserve Backup Client Agents

You can install the Arcserve Backup Client Agent for Windows on the following operating systems:

You can install the Arcserve Backup Client Agent for UNIX on the following operating systems:

You can install the Arcserve Backup Client Agent for Linux on the following operating systems:

You can install the Arcserve Backup Client Agent for Mainframe Linux OS/390 on the following operating systems:

You can install the Arcserve Backup Client Agent for Mac OS X on the following operating systems:

You can install the Arcserve Backup Client Agent for OpenVMS on the following operating systems:

You can install the Arcserve Backup Enterprise Option for AS400 on the following operating systems:

2.4 Supported Operating Systems for the Agent for Informix

You can install the Arcserve Backup Agent for Informix on the following operating systems:

2.5 Supported Operating Systems for the Agent for Lotus Domino

You can install the Arcserve Backup Agent for Lotus Domino on the following operating systems:

Note: The Agent for Lotus Domino supports x86 and x64 systems, but not on IA64 systems. When installing on x64 systems, the default installation path is:

C:\Program Files (x86)\CA\ARCserve Backup Agent for Lotus Domino\

2.6 Supported Operating Systems for the Agent for Microsoft Exchange Server

You can install the Arcserve Backup Agent for Microsoft Exchange Server on the following operating systems:

2.7 Supported Operating Systems for the Agent for Microsoft SharePoint Server

You can install the Arcserve Backup Agent for Microsoft SharePoint Server on the following operating systems:

For Microsoft Office SharePoint Server 2007

For Microsoft Office SharePoint Server 2010

2.8 Supported Operating Systems for the Agent for Microsoft SQL Server

You can install the Arcserve Backup Agent for Microsoft SQL Server on the following operating systems:

For 32-bit Systems:

For 64-bit Systems:

2.9 Supported Operating Systems for Arcserve Backup for Small Business Server Editions

You can install Arcserve Backup for Small Business Server (SBS) Editions on the following operating systems:

2.10 Supported Operating Systems for the Agent for Oracle (UNIX/Linux)

You can install the Arcserve Backup Agent for Oracle on the following UNIX operating systems:

You can install the Agent for Oracle on the following Linux operating systems:

2.11 Supported Operating Systems for the Agent for Oracle (Windows)

You can install the Arcserve Backup Agent for Oracle (Windows) on the following operating systems, running the following versions of Oracle:

2.12 Supported Operating Systems for the Agent for Open Files

You can install the Agent for Open Files on the following operating systems:

Agent for Microsoft Volume Shadow Copy Service (VSS)

The Arcserve Backup Agent for Open Files now includes functionality for the Arcserve Backup Agent for Microsoft Volume Shadow Copy Service (VSS). This agent is not supported on Windows XP.

2.13 Supported Operating Systems for the Agent for Sybase

You can install the Arcserve Backup Agent for Sybase on the following operating systems:

For Sybase ASE 15.0

For Sybase ASE 15.5

2.14 Supported Operating Systems for the Agent for Virtual Machines

You can install the Agent for Virtual Machines on the following operating systems:

VMware ESX/ESXi Server Version VMware VCB Framework Version VDDK Version VMware vCenter Server Version
ESX/ESXi 3.5, Update 1, Update 2, Update 3, Update 4, Update 5

1.1, 1.1 Update 1, 1.5, 1.5 Update 1

 

1.1, 1.1.1

 

 2.5 Update 1, Update 2, Update 3 and Update 4, and VMware vCenter Server 4.0
ESX/ESXi Server 4.0 (vSphere), Update 1, Update 2 1.5 Update 1, Update 2 1.1, 1.1.1, 1.2, 1.2.1 VMware vCenter Server 4.0, Update 1, Update 2
ESX/ESXi Server 4.1 (vSphere) 1.5 Update 1, Update 2 1.1, 1.1.1, 1.2, 1.2.1 VMware vCenter Server 4.1

You can install Agent for Virtual Machines on all operating systems supported by VMware for VCB/VDDK proxy server, on all Windows guest operating systems supported by VMware (except Windows NT 4.0), on Microsoft Hyper-V host server, and on all Windows guest operating systems supported by Microsoft Hyper-V.

Notes:

Arcserve Backup supports Agent for Virtual Machines on all OS supported by VMware for VCB/VDDK proxy server.

Arcserve Backup supports Agent for Virtual Machines on all Windows Guest Operating Systems supported by VMware, except Windows NT 4.0.

Arcserve Backup supports Agent for Virtual Machines on all Windows guest operating systems supported by Microsoft Hyper-V.

2.15 Supported Operating Systems for the Disaster Recovery Option

The Disaster Recovery Option supports the following methods:

2.16 Supported Operating Systems for the Enterprise Module

You can install the Enterprise Module on the following operating systems:

The Enterprise Module includes the following Arcserve Backup components, some of which may not be supported on all operating systems:

2.17 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (Windows)

You can install the Enterprise Option for SAP R/3 for Oracle on the following operating systems:

Notes:

2.18 Supported Operating Systems for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following table describes the operating system requirements for the Enterprise Option for SAP R/3 for Oracle:

Oracle Version Operating System SAP BR* Tools
9i AIX v5.2, RHEL4.x SAP R/3 6.4, 7.0
10g

AIX (Physical machine and LPAR) v5.2, v5.3, and v6.1

Solaris (SPARC) 9 and 10

HP-UX (PA-RISC, IA64) 11.23 and 11.31

Red Hat Enterprise Linux 4.x and 5.x (x86/x64/IA64)

SUSE Linux Enterprise Server 9.x, 10.x and 11.x

 SAP R/3 7.0, 7.1, 7.2
11gR1, R2

AIX (Physical machine and LPAR) v5.3 and v6.1

Solaris (SPARC) 10

HP-UX (PA-RISC, IA64) 11.23 and 11.31

Red Hat Enterprise Linux 4.x and 5.x (x86/x64/IA64)

Red Hat Enterprise Linux 6 (x86/x64)

SUSE Linux Enterprise Server 10.x and 11.x

 SAP R/3 7.2

Required Patches

2.19 Supported Operating Systems for the Image Option

The Image Option is now supported by the Enterprise Module. For more information, see Supported Operating Systems for the Enterprise Module.

2.20 Supported Operating Systems for the NDMP NAS Option

You can install the NDMP NAS Option on the following operating systems:

2.21 Supported Operating Systems for the Storage Area Network (SAN) Option

You can install the Storage Area Network (SAN) Option on the following operating systems:

2.22 Supported Operating Systems for SRM

The Storage Resource Management features are supported on Windows XP and later.

Note: The Alert when PKI is Reaching Threshold feature is supported on x64 and x86 systems only; it is not supported on IA64 systems.

2.23 Supported Operating Systems for the Tape Library Option

You can install the Tape Library Option on the following operating systems:

2.24 Supported Operating Systems for Arcserve Backup UNIX and Linux Data Mover

The Arcserve Backup UNIX and Linux Data Mover is supported on the following operating systems:

2.25 Supported Operating Systems for Arcserve Backup Dashboard

Arcserve Backup Dashboard supports all operating systems listed for the base product and the following email clients:

2.26 Supported Operating Systems for the Arcserve Backup Global Dashboard

Arcserve Backup Global Dashboard is supported on the following operating systems:

Central Primary Server:

The requirements for a Arcserve Backup primary/standalone server to be designated and configured as a Central Primary Server are as follows:

Branch Primary Server:

The requirements for a Arcserve Backup primary/standalone server to be designated and configured as a Branch Primary Server are as follows:

Global Dashboard Console:

The requirements for a machine to be designated and configured as a Global Dashboard Console are as follows:

2.27 Supported Operating Systems for Arcserve Backup Infrastructure Visualization

Arcserve Backup Infrastructure Visualization supports all operating systems listed for the base product.

3.0 System Requirements

The following sections provide information about the minimum system requirements for each Arcserve Backup component.

3.1 System Requirements for the Arcserve Backup Base Product

The minimum system requirements for Arcserve Backup are:

Microsoft .NET Framework

Arcserve Backup requires the following versions of Microsoft .NET Framework.

Arcserve Backup Database

Arcserve Backup supports the following applications to host the Arcserve Backup database (ASDB):

Adobe Reader

Internet Browser

3.2 System Requirements for Arcserve Backup and Arcserve Replication Integration-r16

No additional hardware is required beyond the Minimum Requirements previously listed.

In addition to the file protection, Arcserve Backup and Arcserve Replication integration supports data protection for the following:

For more information about integration, refer to the Arcserve Backup for Windows Arcserve Replication Integration Guide.

3.3 System Requirements for the Arcserve Backup Client Agents

No additional hardware is required beyond the Minimum Requirements previously listed.

To install the agents, your system must meet the following minimum hardware requirements. For more details, see the Arcserve Backup Client Agents Readme.

3.4 System Requirements for the Agent for Informix

The Arcserve Backup Agent for Informix requires the following:

3.5 System Requirements for the Agent for Lotus Domino

The Agent for Lotus Domino requires the following:

3.6 System Requirements for the Agent for Microsoft Exchange Server

Note: The Agent now installs the Exchange Database Level Agent with the Exchange Document Level Agent.

To install the Agent for Microsoft Exchange Server, the following hardware must be available and configured according to the version of Microsoft Exchange Server you are running:

3.7 System Requirements for the Agent for Microsoft SharePoint Server

To install the Agent for Microsoft SharePoint Server, the following hardware must be available and configured according to the version of Microsoft SharePoint Server 2007 or 2010 you are running:

Note: You must meet the basic Arcserve Backup product requirements before you install the Agent and Arcserve Backup on the same machine. For updated information about these requirements, contact Arcserve Support.

The agent does not require the Arcserve Backup server component.

The Agent for Microsoft SharePoint Server requires at least one of the following:

Note:

If running Microsoft SharePoint Server products, apply the latest service package to the SQL Server or SQL-Express.

3.8 System Requirements for the Agent for Microsoft SQL Server

For the Agent for Microsoft SQL Server, ensure your system meets the minimum system requirements established for the Arcserve Backup base product.

3.9 System Requirements for the Arcserve Backup Small Business Server Editions

For the Arcserve Backup Small Business Server (SBS) Editions, ensure your system meets the following requirements:

3.10 System Requirements and Oracle Database Support for the Agent for Oracle (UNIX/Linux)

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on UNIX platforms.

Note: To obtain the latest patches and downloads for the Arcserve Backup Agent for Oracle on UNIX platforms, see the Arcserve Technical Support.

Sun Solaris SPARC:

On Sun Solaris SPARC, the agent requires the following:

Sun Solaris x86:

On Sun Solaris x86, the agent requires the following:

IBM AIX (Physical machine and LPAR):

On IBM AIX, the agent requires the following:

HP-UX:

On HP-UX, the agent requires the following:

HP-UX Itanium:

On HP-UX Itanium, the agent requires the following:

HP/Compaq OSF Tru64:

On OSF Alpha, the agent requires the following:

Database Support on UNIX platforms

You can use the agent with the following databases:

Note: Oracle 11gR1 is supported on Sun Solaris SPARC, HP-UX Itanium, HP-UX and AIX platforms. Oracle 11gR2 is supported on Sun Solaris SPARC, HP-UX Itanium, and HP-UX platforms.

You must install the 6800649 Oracle patch available from the Oracle Metalink website for AIX5L and AIX6L Based Systems (64-bit).

The following sections provide the minimum system requirements and Oracle Database support for the Agent for Oracle on Linux platforms:

Linux x86:

To use the Agent for Oracle on Linux x86 platforms, you must satisfy the following minimum system requirements:

Linux x64:

To use the Agent for Oracle on Linux x64 platforms, you must satisfy the following minimum system requirements:

Linux Itanium:

To use the Agent for Oracle on Linux Itanium platforms, you must satisfy the following minimum system requirements:

Database Support on Linux platforms

You can use the agent with the following databases:

3.11 System Requirements for the Agent for Oracle (Windows)

To install the Agent for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

Note: The Arcserve Backup Agent for Oracle allows you to perform backups in two modes: RMAN Mode and File-based Mode. In RMAN Mode, you can submit jobs from the interface or from the RMAN command line console. The RMAN mode of the Arcserve Backup Agent for Oracle supports Automatic Storage Management (ASM) for backup jobs submitted using both the Arcserve Backup Manager Console and the RMAN (Oracle Recovery Manager) Command Line Console. The file-based mode of the Arcserve Backup Agent for Oracle does not support this.

3.12 System Requirements for the Agent for Open Files

For the Agent for Open Files, ensure your system meets the Arcserve Backup base product requirements. In addition, you should have at least 1.5 MB of disk space available for this agent.

3.13 System Requirements for the Agent for Sybase

To install the agent, verify that the following requirements are satisfied:

3.14 System Requirements for the Agent for Virtual Machines

For the Agent for Virtual Machines, system requirements depend upon where the Agent is installed:

3.15 System Requirements for the Central Management Option

For the Central Management Option, ensure your system meets the Arcserve Backup base product minimum requirements.

3.16 System Requirements for the Disaster Recovery Option

For the Disaster Recovery Option, ensure your system meets the minimum requirements established for the Arcserve Backup base product. In addition, you should have at least 70 MB of disk space available.

Note: If you are performing Disaster Recovery using Windows PE Recovery CD, the machine should have a minimum of 1 GB of RAM.

3.17 System Requirements for the Enterprise Module

For the Enterprise Module, ensure that your system meets the Arcserve Backup base product minimum requirements.

You must license the Enterprise Module for access to the following options and features:

3.18 System Requirements for the Enterprise Option for IBM 3494

The Enterprise Option for IBM 3494 is now supported by the Enterprise Module.

3.19 System Requirements for the Enterprise Option for SAP R/3 for Oracle (Windows)

To install the Enterprise Option for SAP R/3 for Oracle, the following hardware must be available and configured according to the version of Oracle Database you are running:

3.20 System Requirements for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following table describes the minimum hardware requirements for the Enterprise Option for SAP R/3 for Oracle:

Platform Architecture RAM Free Disk Space Free Disk Space in /tmp
Solaris SPARC 256 MB 250 MB 400 MB
IBM AIX Power PC 256 MB 250 MB 400 MB
HP-UX PA-RISC, IA64 256 MB 250 MB 400 MB
Linux x86, IA64, and x64 256 MB 250 MB 400 MB

3.21 System Requirements for the Enterprise Option for StorageTek ACSLS

The Enterprise Option for StorageTek ACSLS is now supported by the Enterprise Module.

3.22 System Requirements for the Image Option

The Image Option is now supported by the Enterprise Module.

For more information, see System Requirements for the Enterprise Module.

3.23 System Requirements for the NDMP NAS Option

For the NDMP NAS Option, ensure your system meets the minimum requirements established for the Arcserve Backup base product. In addition, the following software requirements may apply, depending upon the devices you choose:

Note: The NDMP NAS Option supports both x64 and x86 Arcserve Backup servers to back up NAS filers.

3.24 System Requirements for the Storage Area Network (SAN) Option

For the Storage Area Network (SAN) option, ensure your system meets the minimum requirements established for the Arcserve Backup base product.

You must also install the following applications before installing the Arcserve Backup Storage Area Network (SAN) Option:

3.25 System Requirements for the Tape Library Option

For the Tape Library Option, ensure your system meets the minimum requirements established for the Arcserve Backup base product.

Arcserve Backup for Windows must be installed before you install the Arcserve Backup Tape Library Option.

Note: The Tape Library Option includes support for Tape RAID.

3.26 System Requirements for the Arcserve Backup UNIX and Linux Data Mover

The Arcserve Backup UNIX and Linux Data Mover includes Java 1.6 technology that may require your HP-UX system to be at a specific patch level. For the most current information regarding patches, go to the HP website and apply any required patches before you install the Arcserve Backup Data Mover on HP-UX systems.

For AIX systems, the following are required:

For more information, go to the IBM's Fix Central website and search for the version appropriate for your operating system.

The following table describes the minimum hardware requirements for the Arcserve Backup UNIX and Linux Data Mover:

Platform Architecture RAM Free Disk Space Free Disk Space in /tmp
Solaris SPARC 256 MB 250 MB 400 MB
IBM AIX Power PC 256 MB 250 MB 400 MB
HP-UX PA-RISC, IA64 256 MB 250 MB 400 MB
Linux x86, IA64, and x64 256 MB 250 MB 400 MB

3.27 System Requirements for Arcserve Backup Dashboard

No additional hardware is required beyond the Minimum Requirements listed for Arcserve Backup base product.

3.28 System Requirements for the Arcserve Backup Global Dashboard

The following section provides information about the minimum system requirements for Arcserve Backup Global Dashboard.

System Requirements for the Central Primary Server

The minimum system requirements for Arcserve Backup Global Dashboard to be installed as the Central Primary Server are:

Arcserve Backup Database

For the Central Primary Server, Global Dashboard must be installed with Arcserve Backup using Microsoft SQL Server as its database. (Microsoft SQL Server Express and Microsoft SQL Server 2000 is not supported for the Central Primary Server).

Note: In addition to these requirements, you should consider the disk space necessary for the default Arcserve Backup database. Depending upon usage, the database can grow to several GB in size.

System/processor:

Memory:

Disk Space:

Adobe Reader

Email clients

Global Dashboard supports the following email clients on the Central Primary Server:

System Requirements for a Branch Primary Server

No additional hardware or software is required beyond the Minimum Requirements for any Arcserve Backup primary server.

Arcserve Backup Database

For a Branch Primary Server, Global Dashboard must be installed with Arcserve Backup using Microsoft SQL Server or Microsoft SQL Server Express Edition as its database.

3.29 System Requirements for Arcserve Backup Infrastructure Visualization

No additional hardware is required beyond the minimum requirements previously listed.

3.30 System Requirements for Arcserve Backup Infrastructure Global Visualization

For the Arcserve Backup Infrastructure Global Visualization, ensure your system meets the Arcserve Backup Global Dashboard requirements.

4.0 Installation Considerations

The following sections provide information about installation prerequisites, configurations, and issues to consider before installing Arcserve Backup and its agents and options.

4.1 Installation Considerations for the Arcserve Backup Base Product

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the Arcserve Backup base product.

4.2 Installation Considerations for the Agent for Microsoft Exchange Server

The following section provides information to consider when installing the Agent for Microsoft Exchange Server.

4.3 Installation Considerations for the Agent for Microsoft SharePoint Server

The following section provides information to consider when installing the Agent for Microsoft SharePoint Server:

4.4 Installation Considerations for the Agent for Microsoft SQL Server

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the Agent for Microsoft SQL Server.

4.5 Installation Considerations for the Agent for Open Files

The following section provides information to consider when installing the Agent for Open Files on Vista machines, Windows Server 2008 Core and Windows 2012 Core:

4.6 Installation Considerations for the Media Management Option (MMO)

The Enterprise Module is a prerequisite component for the Media Management Option (MMO) and you must install it in order to use the MMO option.

Note: MMO is not supported on Arcserve member server.

4.7 Installation Considerations for the Enterprise Module

The following section provides information about installation prerequisites, configuration, and issues to consider when installing the Arcserve Backup Enterprise Module.

4.8 Installation Considerations for the UNIX and Linux Data Mover

Ensure that you complete the following prerequisite tasks before installing UNIX and Linux Data Mover.

4.9 Installation Considerations for the Arcserve Backup Patch Manager

The following section provides information about general considerations while installing the current release for Patch Manager.

4.10 Installation Considerations for the Arcserve Backup Agent for Virtual Machines

The following section provides information to consider when installing the Arcserve Backup Agent for Virtual Machines.

4.11 Installation Considerations for the Client Agents

The following section provides information about installation prerequisites, configurations, and issues to consider before installing the Arcserve Backup Client Agents.

Agent for Windows

4.12 Installation Considerations for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

To back up and restore SAP R/3 for Oracle data on UNIX and Linux Data Mover, consider the following:

5.0 Upgrade Considerations

The following section provides information about upgrade prerequisites, configurations, and issues to consider before upgrade the Arcserve Backup base product.

5.1 Upgrade Considerations for the Arcserve Backup Base Product

The following section provides information about upgrade prerequisites, configurations, and issues to consider before upgrade the Arcserve Backup base product.

6.0 General Considerations

The following section provides general information to consider when using Arcserve Backup:

The following provides general information to consider when using the Arcserve Backup Global Dashboard:

The following provides general information to consider when using the Arcserve Backup Agent for Virtual Machines:

The following section provides general information to consider when integrating Arcserve Backup and Arcserve D2D:

7.0 Supported Upgrade Paths

If you are currently using one of the following releases of Arcserve Backup, you can upgrade to this release from the following products:

Important! If you want to upgrade from BrightStor ARCserve Backup v9, BrightStor Enterprise Backup v10.5, BrightStor ARCserve Backup r11.1, or BrightStor ARCserve Backup r11.5, you must uninstall the previous release and then install this release of Arcserve Backup. However, if you wish to retain the database information from your previous implementation, you must upgrade the previous implementation to Arcserve Backup r12.5 GA release (with no SP), and then upgrade from Arcserve Backup r12.5 to this release. To obtain Arcserve Backup r12.5 installation media, contact Arcserve Support. For all other previous releases of BrightStor ARCserve Backup or BrightStor Enterprise Backup earlier than v9, you must uninstall the previous release before you install this release.

Please also note the following:

7.1 Backward Compatibility

This release of the Arcserve Backup server component can back up data using agents from the following releases:

8.0 Known Issues

The following sections provide information about issues known to exist in Arcserve Backup for this release.

8.1 Known Issues for the Base Product

The following issues relating to the Arcserve Backup base product are known to exist in this release:

To adjust Arcserve Backup services

  1. Determine SQL Server service name.

    Find the following registry key: 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSSQLXXXX, where XXXX is the unique name of the SQL Server and MSSQLXXXX is the SQL Server Service name.

  2. Set Arcserve Backup services to depend on SQL Server service to start up by using the Microsoft sc utility (see Using Utility steps a through c, below) or by manually setting the registry keys (see Manually editing the registry, below).

    Using the utility:

    1. Install the Windows support tool, "SUPTOOLS.MSI" from your Windows installation CD. Go to the <CD-ROOT>\SUPPORT\TOOLS\ directory.

    2. Run the Command Prompt: Start, All Programs, Windows Support Tools, Command Prompt.

    3. Type the following in the open Command Prompt window: 
      sc config CASDBEngine depend= MSSQLXXXX

      sc config CASMgmtSvc depend= MSSQLXXXX
sc config CASUniversalAgent depend= MSSQLXXXX
sc config CASTapeEngine depend= MSSQLXXXX

    4. Go to step 3.

    Edit the registry manually:

    Create a Multi-String value named "DependOnService" under each of the following keys and set its value to your SQL service name (see step 1).

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASDBEngine

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASMgmtSvc

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASUniversalAgent

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CASTapeEngine

  3. Reboot the computer. The errors should not reappear.

8.2 Known Issues for Upgrading to Arcserve Backup

8.3 Known Issues for the Client Agents

The following issues relating to the Client Agents are known to exist in this release:

8.4 Known Issues for Arcserve Backup Licensing

The following issue is known to exist in this release:

8.5 Known Issues for the Agent for Informix

The following issues relating to the Agent for Informix are known to exist in this release:

8.6 Known Issues for the Agent for Lotus Domino

The following issues relating to the Agent for Lotus Domino are known to exist in this release:

8.7 Known Issues for the Agent for Microsoft Exchange Server

The following issues relating to the Agent for Microsoft Exchange Server are known to exist in this release:

8.8 Known Issues for the Agent for Microsoft SharePoint Server

The following issues relating to the Agent for Microsoft SharePoint Server are known to exist in this release:

8.9 Known Issues for the Agent for Microsoft SQL Server

The following issues relating to the Agent for Microsoft SQL Server are known to exist in this release:

8.10 Known Issues for the Agent for Open Files

The following issues relating to the Agent for Open Files are known to exist in this release:

8.10.1 Microsoft Volume Shadow Copy Service (VSS)

The Agent for Open Files now includes support for Microsoft Volume Shadow Copy Service (VSS). The following issues relating to Microsoft VSS are known to exist:

8.10.2 Oracle Volume Shadow Copy Service (VSS)

The following issues relating to the Oracle VSS are known to exist:

8.11 Known Issues for the Agent for Oracle (Windows)

The following section provides information on support for the Agent for Oracle:

8.12 Known Issues for the Agent for Oracle on UNIX and Linux Platforms

The following issues relating to the Agent for Oracle (UNIX/Linux) are known to exist in this release:

8.13 Known Issues for the Agent for Sybase

The following issues relating to the Agent for Sybase are known to exist in this release:

8.14 Known Issues for the Agent for Virtual Machines

The following issues relating to the Agent for Virtual Machines are known to exist in this release:

8.15 Known Issues for the Enterprise Option for AS400

The following issues relating to the Enterprise Option for AS400 are known to exist in this release:

8.16 Known Issues for the Enterprise Option for IBM 3494

When using the Enterprise Option for IBM 3494 with the Storage Area Network (SAN) Option, the Tape Engine on the distributed machines may fail. To prevent this failure, ensure that the most current IBM tape driver is installed on the primary and distributed machines. To do so, perform the following procedure on each machine:

  1. Find the type of IBM drive installed:

  2. Find the registry key for this drive in the directory: 
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\type of IBM drive.

    For example, for an Ultrium drive, find the registry key for the drive in the following directory: 

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ibmlto

  3. Create the DWORD value DisableReserveUponOpen and set it to 1.

  4. Exit regedit and restart your computer.

    Note: For information on installing SAN distributed servers, see the Storage Area Network (SAN) Option Guide.

8.17 Known Issues for the Enterprise Option for SAP R/3 for Oracle (Windows)

The following issues relating to the Enterprise Option for SAP R/3 for Oracle (Windows) are known to exist in this release:

8.18 Known Issues for the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux)

The following issues relating to the Enterprise Option for SAP R/3 for Oracle (UNIX and Linux) are known to exist in this release:

8.19 Known Issues for the Enterprise Option for StorageTek ACSLS

The following issues relating to the Enterprise Option for StorageTek ACSLS are known to exist in this release:

8.20 Known Issues for the Disaster Recovery Option

The following issues relating to the Disaster Recovery Option are known to exist in this release:

8.21 Known Issues for Dashboard

The following issues related to Dashboard are known to exist in this release:

8.22 Known Issues for the Arcserve Backup Global Dashboard

The following issues are known to exist in this release:

8.23 Known Issues for the Image Option

The following section provides information regarding issues known to exist in this release of Arcserve Backup for the Image Option:

8.24 Known Issues for the NDMP NAS Option

The following issues relating to the NDMP NAS Option are known to exist in this release:

The following items relating to the NAS Restore backup sessions are not supported in this release:

8.25 Known Issues for the Storage Area Network (SAN) Option

The following issues relating to the SAN Option are known to exist in this release:

8.26 Known Issues for the Tape Library Option

The following issues relating to the Tape Library Option are known to exist in this release:

8.27 Known Issues for Central Agent Admin

The following issues regarding Arcserve Backup Central Agent Admin are known to exist in this release:

8.28 Known Issues for Displaying Non-English Characters

The following issues are known to exist in this release:

8.29 Known Issues for Documentation

The following section provides information about issues relating to the documentation for Arcserve Backup that are known to exist in this release.

Note: You can access the most up-to-date product documentation (PDFs) from the Arcserve Backup website of Arcserve.

Alert Manager Help

Job Scheduler Wizard

8.30 Known Issues for the Arcserve Backup Infrastructure Visualization

The following issues related to Infrastructure Visualization are known to exist in this release:

8.31 Known Issues for the Microsoft Hyper-V VSS Writer

The following issues relating to the Microsoft Hyper-V VSS Writer is known to exist in this release:

9.0 Included Fixes

The following topics display lists of included fixes for each Arcserve Backup release. If you do not see a specific fix listed in the respective section, contact Arcserve Technical Support for more information.

10.0 Arcserve Backup r16 SP1

The following sections provide information for the Arcserve Backup r16 Service Pack 1 release.

10.1 Supported Operating Systems

This section provides the added supported operating systems for Arcserve Backup r16 SP1:

Arcserve Backup UNIX and Linux Data Mover:

Client Agent (UNIX and Linux):

Agent for Oracle (UNIX and Linux):

Agent for Lotus Domino:

Enterprise Option for SAP R/3 for Oracle 11gR1/R2 (UNIX and Linux):

This section provides the added supported operating systems for Agents for Virtual Machines:

VMware ESX/ESXi Server Version VMware VCB Framework Version VDDK Version VMware vCenter Server Version
vSphere 5.0 (ESXi) N/A 5.0 VMware vCenter Server 5.0

This section provides the added virtualization platforms that Arcserve Backup supports:

10.2 Installation Considerations

The following installation considerations are included in the Arcserve Backup r16 SP1 release:

This section provides information about general considerations while installing Patch Manager.

10.3 Known Issues

The following sections provide information about issues for Arcserve Backup r16 SP1:

Issues relating to Arcserve Backup Agent for Virtual Machines:

Issues relating to the Arcserve Backup Base Product:

Issues relating to the Disaster Recovery Option:

10.4 Arcserve Backup r16 Service Pack 1

The following fixes were included in Arcserve Backup r16 Service Pack.1. If you do not see a specific fix listed in this section, contact Arcserve Technical Support for more information.

RO24705 T16C945 T245693 T2D2840 T36A687 T5DY074 T5KC047 T5KZ062 T5OV079 T5SO004
RO28635 T16C946 T245694 T2D2844 T36A691 T5DY077 T5KC050 T5KZ064 T5OV082 T5SO005
RO28850 T16C947 T245695 T31A566 T36A692 T5DY080 T5KC051 T5KZ065 T5OV083 T5SO006
RO31295 T16C949 T245696 T31A568 T36A694 T5DY084 T5KC052 T5KZ066 T5OV084 T5SO009
RO31571 T16C951 T245699 T31A570 T36A696 T5DY086 T5KC053 T5KZ067 T5PY038 T5SO010
RO31785 T16C952 T245701 T31A571 T36A700 T5DY087 T5KC054 T5KZ068 T5PY055 T5SO012
RO33528 T16C953 T245702 T31A572 T36A703 T5DY088 T5KC055 T5KZ069 T5QO022 T5SO013
RO35207 T16C955 T245703 T31A574 T36A706 T5DY089 T5KC057 T5KZ072 T5QO023 T5SO014
RO35223 T16C956 T245704 T31A576 T36A707 T5DY093 T5KC058 T5KZ074 T5QO025 T5SO015
RO35289 T16C957 T245705 T31A577 T36A709 T5DY097 T5KC059 T5KZ075 T5QO026 T5SO016
T146539 T16C961 T245707 T31A579 T36A710 T5DY098 T5KF082 T5KZ076 T5QO029 T5SO017
T146543 T16C962 T245708 T31A580 T36A711 T5E5106 T5KF083 T5KZ077 T5QO041  
T146544 T16C964 T245709 T31A581 T36A712 T5E5107 T5KF084 T5LD056 T5R3005  
T146545 T16C968 T2D2812 T36A667 T36A713 T5E5108 T5KF085 T5LD059 T5R3006  
T146547 T245671 T2D2813 T36A669 T36A714 T5E5111 T5KF086 T5LD061 T5R3009  
T146551 T245673 T2D2814 T36A670 T439134 T5E5116 T5KF087 T5LD063 T5R3003  
T146552 T245675 T2D2815 T36A671 T46B341 T5E5117 T5KF088 T5LD065 T5R3010  
T16C898 T245676 T2D2817 T36A672 T46B342 T5E5119 T5KF091 T5OV059 T5R3011  
T16C925 T245677 T2D2818 T2D2816 T46B343 T5E5123 T5KM073 T5OV061 T5R3013  
T16C926 T245678 T2D2822 T36A664 T46B346 T5E5126 T5KM076 T5OV062 T5R3014  
T16C928 T245679 T2D2823 T36A673 T46B347 T5E5128 T5KM077 T5OV063 T5R3015  
T16C930 T245680 T2D2824 T36A675 T46B349 T5E5130 T5KM078 T5OV066 T5R3017  
T16C931 T245682 T2D2826 T36A678 T46B351 T5HP059 T5KM079 T5OV068 T5R3021  
T16C932 T245683 T2D2828 T36A679 T46B352 T5HP061 T5KM081 T5OV069 T5R3022  
T16C934 T245684 T2D2829 T36A680 T46B353 T5JS061 T5KM082 T5OV070 T5R3024  
T16C935 T245685 T2D2830 T36A681 T5DQ092 T5JS068 T5KM083 T5OV071 T5R3025  
T16C936 T245687 T2D2831 T36A682 T5DQ095 T5JS069 T5KM085 T5OV072 T5R3026  
T16C938 T245690 T2D2832 T36A683 T5DQ097 T5JS071 T5KM086 T5OV073 T5SO001  
T16C939 T245691 T2D2834 T36A684 T5DQ094 T5JS073 T5KZ060 T5OV075 T5SO002  
T16C940 T245692 T2D2836 T36A686 T5DQ098 T5JS074 T5KZ061 T5OV078 T5SO003  

Note: Some test fixes require changes to the registry key. To implement these changes for a specific test fix, see Additional Information for Included Fixes.

10.4.1 Additional Information for Included Fixes

The following table contains additional information about specific test fixes for Arcserve Backup r16 SP1.

Fix Number Registry Key changes
T16C898

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Tapeengine\Config

Value Name: (DWORD) EjectTape

Value: 1

Note: The value of 1 ejects the tape after inventory.
T16C940

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Merge

Value Name: (DWORD) RecoverCatalogSpan

Value: 1

Note: The value of 1 lets the catalog merge and span on a standalone tape device.
T2D2816

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Common\SRMREPORTTIME

Value Name: (DWORD) Enable

Value: 0

Note: The value of 0 disables SRM Probing.
T31A571

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Common\PrePostAllow64

Value Name: N/A

Value: N/A
T31A577

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\ASMgr

Value Name: (DWORD) MaxNASSessionSize

Value: The number of files displayed in the NAS session.
T31A581

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\UniversalClientAgent

Value Name: (DWORD) RemoveRegEntry

Value: The path of the database where it is currently being used and saved.

Note: If the 'RemoveRegEntry' exists, then the tool deletes the restore path that is currently used after a successful restore job.
T36A681

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\SQLPAAdp\Instances\dbasql@<<ENTER_SQL_INSTANCE_NAME>>

Value Name: (DWORD) SkipBKSQLDRElements

Value: 0 or 1

Important! If the value is set to 1, the agent skips the ASDB DR Element. This key is for specific use only and is not recommended to set this value; otherwise you cannot restore your Arcserve Backup database from Disaster Recovery.
T36A684

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: (DWORD) BlockAllNotifyPopups

Value: 1

Note: The value of 1 displays a message.
T36A710

Set this registry for the fix on the agent.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve BackupSPS12Adp\Parameters

Value Name: (REG_SZ) AlterLogLocation

Value: The location where the new log writes to.
T46B349

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Task\Backup

Value Name: (DWORD) AllowPreserveAccessTime

Value: 1

Note: The value of 1 lets UNIX or Linux Agent prevent the "last access time" from being modified in a differential or incremental rotation job.
T46B353

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters\DisableW0009

Value Name: (DWORD) DisableW0009

Value: 0 or 1

Note: If the value is set to 1, the AW0009 warning message in the activity log is not displayed.
T5E5106

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Tapeengine\Config

Value Name: (DWORD) UseRootDir

Value: 1

Note: The value set to 1 allow users to create devices under specific root directories except the C drive.
T5E5107

Set this registry for the fix on the server

For x86 OS = Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\Base\Tapeengine\Config

For x64 OS = Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Tapeengine\Config

Value Name: (DWORD) SkipDuplicateFM

Value: 1

Note: The value set to 1 skips the adjacent file marks. When the required files have been restored then remove the registry value. This fix is a rare case.
T5JS068

Set this registry for the fix on the agent.

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\UniversalClientAgent\Options\2000\1067

Value Name: (REG_DWORD) DisabledPublicFolder

Value: 1

Note: The value set to 1 disables the public folder database.
T5KF083

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\UniversalClientAgent\Options\1060

Value Name: (DWORD) EnableCheckNullFolder

Value: 1

Note: The value of 1 lets the Exchange Doc Level Agent skip blank public folder names during backup.
T5KM081

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name: (DWORD) VssAsyncTimeOut

Value: The value of the timeout session of the VSS operation.

Note: The value is in seconds. If the value does not exist in the registry, then the default value is 20 x 60 = 1200 seconds.
T5KZ065

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name: (DWORD) VimTimeout

Value: 60

Note: The value is set in minutes. Anything greater than 10 is advised. If the registry key is not specified, then the default timeout value is 10 minutes.
T5LD063

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\TapeEngine\Image

Value Name: (DWORD) SupportLargeDataSet

Value: 1

Note: The value of 1 slows down the backup performance
T5LD065

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Arcserve Backup\Base\Task\Common\IgnoreNASError

Value Name: N/A

Value: N/A
T5OV059

Set this registry for retaining the MAC address while recovering the VM

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ ComputerAssociates\Arcserve Backup\ClientAgent\Parameters\

Value Name: (DWORD) RetainMACForVDDK

Value: 1 (to retain MAC address)
T5PY055

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ ComputerAssociates\Arcserve Backup\SPS12Adp\Internal

Value Name: (DWORD) IsValid

Value: 1

Note: The value is set to 1 to allow the program to verify other registry settings for this fix. If the value is set to 0, the other registry settings for this fix are ignored.

 

Value Name: (REG_DWORD) SkipGetSQLServerServiceInfo

Value: 1

Note: The "Get SQLServer service" account name is omitted.

 

Value Name: (REG_SZ) AdditionalAccountForBackupRestoreSharedFolder

Value: The account name

Note: The account name runs the SQLServer instance.
T2D2832, T5R3003, T5R3010

Set this registry for the fix on the server

Key: HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Arcserve Backup\ClientAgent\Parameters

Value Name: (DWORD) DisableRecursiveHugeSystemState

Value: 0

Note: By default, this registry key is not present. However, if the system state backup increases to a large amount, then create this registry with the value set to 1.

10.5 Document Changes

This topic provides documentation changes for Arcserve Backup r16 SP1.

Note: All document changes are noted in this service pack and will be updated in its appropriate user guides in the next release.

The following test fixes should have been included in section 9.0 Included Fixes for r16:

Test fix T16C898 needs to be deleted from section 9.0 Included Fixes for r16 and add to r16 SP1 test fixes.

The following list describes topics in the Arcserve Backup r16 Readme that require changes for Arcserve Backup r16 SP1:

VMware ESX/ESXi Server Version VMware VCB Framework Version VDDK Version VMware vCenter Server Version
ESX/ESXi 3.5, Update 1, Update 2, Update 3, Update 4, Update 5 1.1, 1.1 Update 1, 1.5, 1.5 Update 1 1.1, 1.1.1, 5.0 2.5 Update 1, Update 2, Update 3 and Update 4, and VMware vCenter Server 4.0
vSphere 4.0 (ESX/ESXi) Update 1, Update 2 1.5 Update 1, Update 2 1.1, 1.1.1, 1.2, 1.2.1, 5.0 VMware vCenter Server 4.0, Update 1, Update 2
vSphere 4.1 (ESX/ESXi) 1.5 Update 1, Update 2 1.1, 1.1.1, 1.2, 1.2.1, 5.0 VMware vCenter Server 4.1

The following list describes user guides and the corresponding topics that require changes for Arcserve Backup r16 SP1.:

The Command Line Reference Guide:

The Administration Guide:

The Agent for Virtual Machines Guide:

Online Help:

The Client Agents Guide:

Arcserve Backup r16 for Windows Compatibility Matrix

The Implementation Guide:

11.0 Language Certifications

An internationalized product is an English product that runs correctly on local language versions of the required operating system and required third-party products and supports local language data for input and output. Internationalized products also support the ability to specify local language conventions for date, time, currency, and number formats.

A translated product (sometimes referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help and other documentation, as well as local language default settings for date, time, currency, and number formats.

For Arcserve Backup for Windows, this release has been internationalized and translated into the following languages, in addition to the English release:

If you run this product on a language environment not included in the list, you may experience problems.

Copyright © 2014 Arcserve. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.