Error E3394

Unable to establish TCP reconnection because the agent does not have the requested packet. (SEQ=<Packet Sequence Number>, AGENT=<Machine Name>, Error=<Error Code>)

Module

Task Engine

Reason:

The Server is unable to negotiate the last successful packet that was received from the agent. The negotiation is performed in response to a disconnection where the agent machine reconnects to the server and attempts to restart from the point of failure.

Action:

1. Investigate the cause of the disconnection itself.
2. Add the agent to a makeup job (either an auto make up job using Arcserve Backup or a manual make up job) and rerun the job with the intention of protecting it.
3. If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.