Error E3706

Unable to erase worm capable media. (MEDIA=media_name, EC=error code)

Module

Task Engine

Reason:

Arcserve Backup failed to erase a WORM capable media which is not currently WORM, because of an internal error or an error described by the Tape Engine.

Action:

To resolve this error:

• Check the error code.
• Check that the media is not write-protected.
• Check that the media has no media error. If so, check the media errors Help topic.
• Check the integrity of the device connections.
• Ensure the following log files are available from the Arcserve Backup installation path \LOG directory:
  • TAPE.LOG
  • ARCserve.log

    Note: The ARCserve.log is not generated automatically. To create the ARCserve.log, you need to run the following script: “ca_log –view Activity.log > ARCserve.log” to dump the contents of the Activity.log into this newly-created ARCserve.log file.

• For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Arcserve support.