Module
Task
Reason:
Task queries the Database to find the copied sessions of a session in the staging area. But while doing so, the database returned an internal error.
This could cause the Reports to not work properly.
Action:
Check if the database engine is still running. Verify the server which hosts the database is reachable and also verify that the database services are up and running.
Ensure the following log files are available from the Arcserve Backup installation path \LOG directory:
Note: The ARCserve.log is not generated automatically. To create the ARCserve.log, you need to run the following script: “ca_log –view Activity.log > ARCserve.log” to dump the contents of the Activity.log into this newly-created ARCserve.log file.
For online technical assistance and a complete list of locations, primary service hours, and telephone numbers, contact Arcserve support.
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