Error E3997

Lost connection to Tape Engine. Check service status and Tape Engine logs if available.

Module

Task

Reason:

This error message may be the result of any of the following conditions:

• Internal error in media server
• RPC failure, or problems between primary and the member servers in the environment

Action:

View the tape log in the environment for both member and primary servers for more information.

Ensure that the TAPE.LOG is available.

If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.