Error E7237

Potential License tampering has occurred.

Module

Message Engine

Reason:

The MSGENG.EXE module found a CRC mismatch in the Arcserve Backup product license information. When you receive your copy of Arcserve Backup, you also receive an ALP Key Certificate. This certificate includes an Execution Key that must be placed in the ca.olf file on each of the machines running your Arcserve software. This error indicates that the Execution Key or one of the licenses for the Arcserve Backup Client Agents has been changed in the ca.olf file, invalidating the license.

Action:

To ensure that your ca.olf file is valid and up-to-date:

• Visit Support at www.ca.com, and use StarTCC to download your license file.
• Manually edit your ca.olf files. For more information, see your ALP Key Certificate.

However you decide to update your ca.olf file, you must ensure that it is included on each computer running Arcserve Backup software.

Note: To use Arcserve Backup Client Agents, you must enter licenses for these agents into the ca.olf file on the backup server you use to protect remote servers. The backup server checks to verify that client agents are licensed.