Error E8575

Failed to perform key exchange with the agent. (Node=[node name] [node address])

Module

Task

Reason:

This message indicates that the Dynamic Key Exchange with the agent failed. This may be because:

• Arcserve Backup could not send data or receive data because the socket could not be reset or it timed out.
• Some other technical reasons.

Action:

• By default, the socket times out after 1200 seconds (20 minutes).

  1. Increase receiving and sending timeout settings from the registry key below.

  HKEY_LOCAL_MACHINE\SOFTWARE|ComputerAssociates\CA ARCserve Backup\Base\Task\Remote 
  ReceiveTimeOut DWORD 3600 
  SendTimeOut DWORD 3600 
  

  2. Check the status of the network, the CPU, and network utilization of the target machine.

• By default the time out value for the VSS thread is 20 minutes.

  1. Try to reestablish the connection.

  2. If you still cannot establish the connection, start the Client Agent service and try again to successfully browse without a timeout failure.

  3. If the connection is established and the problem still exists, contact technical support.