Error E8604

Failed to start backup. (DBNAME=object name, EC=error message/code)

Module

Agent

Reason:

The backup operation may have failed to start for one of the following reasons:

Machine Authentication Failure: The error message may indicate one of the following conditions:
- Incorrect user name or password (Windows error 1326).
- User name was specified without a domain or machine name qualifier, and this qualifier is needed for this particular user on the target machine (Windows error 1326).
- Specified user does not have sufficient rights to perform a backup operation (Windows error 1385).
- The username or password is missing (Windows error 87).
- The Backup Agent Remote Service or the Backup Agent RPC Server service is running as a user that does not have sufficient privileges to perform a Windows login (Windows error 1314).
Database Authentication Failure: The error message may indicate that an incorrect user name or password was used or that the user name was specified without a domain or machine name qualifier and this qualifier is needed for this configuration (Microsoft SQL with Windows authentication or Microsoft Exchange).
Other Database Agent or Database Server errors
The version of the agent is newer than the version of the Arcserve Backup that is installed (Backup Agent Error 116).
Failed to open the Lotus Domino database or directory. Cannot open id file.

Action:

To address this error message, implement the appropriate action, based on the Windows error code or type of failure, from the following list:

For Windows Errors 1326 or 87, check the user name and password for machine login and specify domain or machine authentication for the target machine login. For a domain user, use the following format:
```
	Domain\User name
```
For a local machine user, use the following format:
```
	Machine\User name
```
For Windows Error 1385, ensure that the specified user either has the Backup files & Directories privilege in the Local Security Policies of the database server machine or is a member of a group with this right. This right is typically held by the Administrators and Backup Operators groups.
For Windows Error 1314, perform the following procedure:
1. In the control panel, under Services (for Windows) or Administrative Tools, Services (Windows XP or Windows 2003), check that the Backup Agent RPC Server service and the Backup Agent Remote Service (Agent for Microsoft SQL) are running as LocalSystem, or as a user that is a member of the Backup Operators group.
2. If the Backup Agent RPC Server service or Backup Agent Remote Service is running as a user that is a member of the Backup Operators group, ensure that the Backup Operators group has the Act as part of the Operating System right in the Local Security Policies of the database server computer.
For Database Authentication Failure, verify the following:
- Verify that the user name and password are correct and that the database server you are trying to back up is running.
- Verify that the Backup Agent RPC Server service is started, and that, for the Agent for Microsoft SQL, the Backup Agent Remote Service is started.
- For the Agent for Microsoft SQL (using Windows authentication) or for the Agent for Microsoft Exchange Server, specify a domain or machine name qualifier for the user name used to log in to the database.
For other Database Agent or Database Server errors, refer to the error message and the database agent activity log for details.
For Backup Agent Error 116, install the latest version of Arcserve Backup.
Make sure that the correct server id file (typically server.id) is used. If necessary, reconfigure Arcserve Backup Agent for Lotus Domino. For more information about configuring the agent, see the Agent for Lotus Domino Guide.