Error AE0312

Unexpected error occurred in Client Agent. Job failed.

Module

Client Agent

Reason:

Arcserve Backup displays this error message for the following reasons:

• During the processing of the job, the client agent experienced an unrecoverable critical error.
• The job could not be completed and has been reported as failed.

Action:

Perform the following steps:

• If other applications experience similar problems, check the state of your operating system.
• As the client agent isolates the error to the running job, concurrent or new jobs may not be affected. Repeat the same job.
• If the same error occurs, check the state of the operating system, especially for low memory.

For more information, see the NDMP NAS Option Guide.

If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.