Error AE0463

Could not attach to Arcserve Replication scenario <name=[scenario name], id=[scenario id]>.

Module

Windows Client Agent

Reason:

The Arcserve Backup agent cannot communicate with the Arcserve Replication engine service. This problem could be caused by one of the following reasons:

• The Arcserve Replication engine service is not running on the Replica or Master server.
• There is a network connection problem.
• The COM object AS_ws_backup_c is not registered.

Action:

To address this message, perform the following tasks:

• Verify that the Arcserve Replication engine service is running on both the Replica and Master server.
• Ping the Master and Replica servers to verify that there is no network connection problem.
• Use Oleview.exe or other tools to confirm that COM object AS_ws_backup_c is registered on the Arcserve Backup agent machine.
• If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.