Error AE0464

Arcserve Replication scenario <name=[scenario name], id=[scenario id]> could not be stopped. Please manually stop the scenario and retry restore.

Module

Windows Client Agent

Reason:

Before restoring the Arcserve Replication-replicated data, the Arcserve Backup agent asks the Arcserve Replication engine to stop the running scenario. This error indicates that the Arcserve Replication engine service may not be running or that the user credential for the Master server is incorrect.

Action:

To address this message, perform the following tasks:

• Verify that the Arcserve Replication engine service is running on both the Replica and Master servers.
• Verify that the Master server user credential in the job script is correct. If the domain user is used, the user name must be in DomainName\UserName format.
• Check the "Continue the restore job even when the scenario cannot be stopped" check box option (on the Restore Manager Global Options Operation dialog), and try to perform the restore job again.
• If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.