Warning AW0550

Unable to connect to the VM agent. File-level restore will not be available. (VM agent=[VM name])

Module

Agent for Virtual Machines

Reason:

• The proxy and virtual machine running different versions of the VM agent.
• The Universal Agent service on the VM has stopped.
• The Virtual Machine is powered off or unavailable.
• The IP address of the VM has changed from the time when the last Arcserve Backup database updated.

Action:

To ensure that you have connection to the VM Agent, perform one of the following options:

• Confirm that the agents running on the virtual machines and the proxy server are of the same build.
• Specify the Arcserve Backup server using the Agent Admin and restart the Arcserve Universal Agent service.
• Confirm that the virtual machine is powered on and restart the Arcserve Universal Agent service.