Error AE0564

Failed to recover the VM. (VM=[virtual machine name], EC=[error code])

Module

Agent for Virtual Machines

Reason:

• The ESX server credentials provided are wrong.
• There isn't enough disk space on the target datastore.
• The ESX server is down or not reachable.
• The guest OS is not supported by this version of the VMware converter.
• Tried to recover the x64 Guest on the ESX server having an x86 Architecture.
• The VMware converter failed with the error message, "failed with error P2VError UNKNOWN_METHOD_FAULT(sysimage.fault.NfcConnectionFault)".

Action:

1. Check if the credentials on the ESX server are correct.
2. Check if there is sufficient space in the target datastore of the ESX Server.
3. Check if the target ESX Server is reachable from the proxy.
4. Check the RecoverVM.log available inside the Log folder under the Client Agent installation directory for more information.

   Note: You can use the VMDK files to recover the VM. The path for the VMDK files can be found in CA_VCBpopulateDB.log on the backup proxy system. CA_VCBpopulateDB.log is stored in the <<Client Agent Installation Directory>>\LOG folder.