Error AE0577

Failed to create Virtual Machine Snapshot for the VM [VM Hostname] on ESX/VC server [ESX/VC Hostname]. For more information refer ca_vcbpopulatedb.log available in the log folder under the client agent installation directory.

Module

Agent for VMware, Client Agent for Windows

Reason:

Snapshot Creation can fail because of multiple reasons:

1. There is a problem with creating or accessing one or more files needed for this operation.

2. The operation cannot be performed in the current power state of the virtual machine.

3. The operation cannot be performed because of the virtual machine's current state. For example, the virtual machine configuration information is not available.

4. The host product does not support snapshots or if the host does not support quiesced snapshots and the quiesce parameter is set to true; or if the virtual machine is a Fault Tolerance primary or secondary.

5. The Virtual Machine may be busy.

Action:

You can try one of these actions to rectify the problem:

1. Check if there is a problem with creating or accessing one or more files needed for this operation. For example if the required space for creating the snapshot is greater than the free space of the DataStore.

2. Check if the operation cannot be performed in the current power state of the virtual machine. Accordingly retry after the completion of Power-on VM or power off VM.

3. Check the VSS tools for windows guest VMs.