Error AE9604

Job instructed to cancel.

Module

Agent for Microsoft Exchange Server

Reason:

This message indicates that the agent was instructed to stop the job. This can happen for any of the following reasons:

• The user stopped the job
• The cluster manager notified the agent that it must stop the job
• An internal Arcserve Backup error occurred

Action:

To address this error message, perform the following:

• If the agent is installed on a cluster virtual server, check for a cluster failover during the job. If the cluster failed over, run the job again.
• Ensure that the Arcserve Universal Agent was not stopped or restarted during the job. If the agent was stopped or restarted, restart the agent and resubmit the job.

If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.