Warning AW9617

Failed to finalize the mailbox 'mailbox name'.

Module

Agent for Microsoft Exchange Server

Reason:

This message indicates that a mailbox failed to finalize. A mailbox can fail to finalize for the following reasons:

• The Recipient Update Service failed to update the mailbox.
• Active Directory replication delays or Exchange Server cache delays occurred.

Note: This failure can occur even if the user or mailbox was created successfully.

Action:

To address this error, perform the following:

• Ensure that the Recipient Update Service can finalize mailboxes when an update is called. You may have to rebuild the Recipient Update Service if it is not performing properly. For more information on the Recipient Update Service, see the Microsoft documentation.
• In multi-domain controller environments or large Exchange Organizations, there might be delays before you can use the mailbox. Verify that the account appears in the Global Address List. If it appears in this list, repackage the failed mailbox with user and mailbox creation selected and run the job when the mailbox appears in the Exchange System Manager.