Error AE9725

Create shadow copy failed (err=error code).

Module

Agent for Microsoft Exchange Server

Reason 1:

The exchange writer is having a problem.

Action 1:

Check the windows event viewer to determine the corrective action. Then do one of the following:

• If you are backing up from an active database, ensure that the Microsoft Exchange Information Store service is running.
• If you are backing up from a replica in a Local Continuous Replication (LCR) environment, ensure that the Microsoft Exchange Information Store service and the Microsoft Exchange Replication service are running.
• If you are backing up from a replica in a Cluster Continuous Replication (CCR) environment, ensure that the Microsoft Exchange Information Store service is running on the active node, and the Microsoft Exchange Replication service is running on both the active and passive nodes.

Reason 2:

The create shadow copy timed out.

Action 2:

Check the Windows Event Viewer to determine the corrective action.