Error E63638

Buffer under run occurred during backup at Drive [Drive number] ABSL [Adapter ID, Bus ID, SCSI ID, LUN ID] SN [serial number].

Module

Tape Engine

Reason:

This error message means that only part of the buffer-write to tape operation for the SCSI WRITE command was completed.

The number of bytes written to the tape was smaller than the number of bytes sent by Arcserve Backup. This error typically occurs in Storage Area Networks (SAN) using Fibre Channel. A link failure may have caused only part of the buffer to write data to tape for the SCSI WRITE command sent by Arcserve Backup. Alternatively, this error message may indicate a hardware failure, such as an HBA driver, cable, or disk drive problem.

Action:

To address this error message, review the tape log for more related messages.

If the problem persists, contact Arcserve support for online technical assistance and a complete list of locations, primary service hours, and telephone numbers.