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3.2 Supported Operating Systems
3.4 Supported Operating Systems for CA ARCserve D2D Proxy Servers
3.5 Supported Operating Systems for Protected Virtual Machines
3.6 Supported Operating Systems for Application Level Restores
3.7 Minimum Software Requirements
Welcome to the CA ARCserve Central Host-Based VM Backup Release Notes file. This document contains the following information relating to use of CA ARCserve Central Host-Based VM Backup:
Note: For information about system requirements, supported operating systems, known issues, and so on for CA ARCserve D2D, see the CA ARCserve D2D Release Notes.
This Release Summary describes new features, functional and usability enhancements, and dropped support included with CA ARCserve Central Host-Based VM Backup r16.5.
r16.5 Update 1:
r16.5:
Note: Creating storage spaces and virtual disks in BMR is not supported.
File system catalog generation is a time consuming task. With this feature you can choose not to generate a catalog file with every backup, and still be able to do a file level restore. This reduces the backup time window.
You can perform BMR from a backup taken on a UEFI machine to a BIOS machine and from a BIOS machine to a UEFI machine.
The following sections provide information about the minimum system requirements for CA ARCserve Central Host-Based VM Backup.
The minimum system requirements for CA ARCserve Central Host-Based VM Backup are as follows:
Other Hardware:
You can install CA ARCserve Central Host-Based VM Backup on computers running the following operating systems:
You can deploy CA ARCserve Central Host-Based VM Backup with the following hypervisors:
CA ARCserve Central Host-Based VM Backup requires the following operating systems on backup proxy servers:
Note: Due to a VMware limitation, Windows Server 2012 is not supported as the backup proxy server, however it is supported as a guest operating system that can be protected using CA ARCserve Central Host-Based VM Backup. For more information, see the Limitations section.
CA ARCserve Central Host-Based VM Backup lets you protect virtual machines running the following operating systems:
Note: CA ARCserve Central Host-Based VM Backup supports all editions and service packs for the above-described operating systems, which also includes support for all versions of Windows Small Business Server (SBS).
CA ARCserve Central Host-Based VM Backup can restore data at application level granularity on computers running all operating systems that are supported by CA ARCserve D2D excluding the following operating systems:
Note: CA ARCserve Central Host-Based VM Backup behaves in this manner because VMware does not support creating application level meta data on the excluded operating systems. (For more information, see Working with Microsoft Shadow Copy in the VMware Virtual Disk API Programming Guide.) However, CA ARCserve Central Host-Based VM Backup can restore data on the excluded operating systems at file system and folder level granularity.
For a complete list of the operating systems supported by CA ARCserve D2D, see the CA ARCserve D2D Release Notes file.
The minimum software requirements for CA ARCserve Central Host-Based VM Backup servers are as follows:
Note: For VIX API 1.11, it is required that all virtual machines are updated with the most recent VMware tools. For VIX API 1.11.6, you can download it from the Download page on the VMware website: https://my.vmware.com/web/vmware/free#desktop_end_user_computing/vmware_player/4_0|PLAYER-405|product_downloads
For a complete list of all supported application recovery systems, see the CA ARCserve D2D r16.5 Compatibility Matrix.
Different types of disks are supported for CA ARCserve Central Host-Based VM Backup backup source and destination disks. The following table matrix lists the types of disks that are supported for each function.
Disk (Volume) Type |
As Backup Source |
As Backup Destination |
---|---|---|
GPT Disk |
Yes |
Yes |
System Reserved Partition (Windows 2008 R2 Boot Manger) |
Yes |
Not applicable |
Mounted Volume (No drive letter/NTFS formatted) |
Yes |
Yes |
RAW Volume (No drive letter/Not formatted) |
No |
No |
VHD Mounted Volume (Windows 2008 R2) |
No |
Yes |
Dynamic Disk: |
|
|
|
Yes |
Yes |
|
Yes |
Yes |
|
Yes |
Yes |
|
No |
Yes |
Hardware RAID (include Embedded RAID) |
Not Applicable |
Not Applicable |
File System: |
|
|
|
No |
Yes* |
Shared Volume: |
|
|
|
No |
Yes |
|
No |
Yes |
Device Type: |
|
|
|
No |
Yes |
ReFS |
No |
Yes |
NTFS Data Deduplication |
No |
Yes |
*Note: FAT/FAT32 cannot hold a single file larger than 4 GB. CA ARCserve Central Host-Based VM Backup creates CA ARCserve D2D files and if the file is larger than 4 GB after compression, the backup fails.
The following list provides information about issues known to exist in this release of CA ARCserve Central Host-Based VM Backup.
Note: This behavior can also occur when ESX Server systems fail or reboot.
To prevent this problem from occurring, name the virtual machine that you want to recover using standard (non-JIS2004) characters in the Recover VM screens while submitting the recovery job. Then, rename the virtual machine using JIS2004 characters in the VI Client after the Recover VM operation is complete.
Could not get volume information from virtual machine Guest OS.
This problem can affect backup jobs that were successful previously. When this problem occurs, CA ARCserve Central Host-Based VM Backup generates the backup session but cannot generate the catalog files that are required to support the backup sessions. The failed catalog condition prevents you from performing file level restores because the catalog does not contain the recovery points that are required for file level restores.
To correct this behavior, the following corrective actions may solve the problem:
Note: Administrator credentials are required for virtual machine guest operating systems to generate catalog and perform granular restore.
If you receive email messages that indicate that licensing errors occurred on the nodes, you can ignore the messages.
Solution: Open a browser window and log in directly to the CA ARCserve D2D node using the following URL:
http://<hostname>:<port>.
From the new browser window, you can deploy CA ARCserve D2D to the target node without encountering the error message.
To resolve this issue, use the HTTPS port for the backup job.
To correct this behavior, use the following steps:
Click Enabled and then click OK.
Note: The value DisableForceUnload is added to the registry.
Ensure that the security policy settings are updated.
Unable to open VMDK file %1!s!. VMware reported the following error: You do not have access rights to the file. For more information, see the debug log AFBackend.Log. If necessary, contact technical support.
To correct this behavior, apply the SAN transport mode to the registry only if the SAN is available.
Could not take snapshot of the virtual machine. ESX Server/vCenter Server reported the following error: Cannot create a quiesced snapshot because the create snapshot operation exceeded the time limit for holding off I/O in the frozen virtual machine.
This is a known issue with VMware and is working to find a resolution. In the interim, we have listed some workarounds in our troubleshooting topic, Backups Fail with Snapshot Creation Errors in the CA ARCserve Central Host-Based VM Backup user guide.
Symptom:
The volumes extent cannot have more than one logical extent across a disk. This behavior occurs on striped volumes and does not occur on simple, mirrored, and spanned volumes.
Solution:
To prevent this behavior from occurring, the volumes extent should be contiguous on a disk.
r16.5
Note: We are working with VMware to resolve this issue. If you encounter this issue and need assistance, contact CA Support.
r16.5 Update 1
[HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\AFBackupDll\<VM instance UUID>]
"ResetCBT"=dword:00000001
Example:
[HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\AFBackupDll\502d3c43-e3c9-9919-78f9-89082ca5e1cc]
"ResetCBT"=dword:00000001
Note: After the registry value is set, the next Incremental backup job converts to a Verify backup job and then the subsequent Incremental backup jobs continue to run with the appropriate size.
To resolve this issue, set the virtual flash read cache to 0 in the recovered VM settings and then power on the VM.
r16.5 Update 2
The following list provides limitations that are known to exist in this release of CA ARCserve Central Host-Based VM Backup.
The application cannot recover this virtual machine because ESXi Server 5.0 is not installed on the virtual environment.
Note: If the stripped volume contains more than one extent on one disk, then backup is not supported.
Note: CA ARCserve Central Host-Based VM Backup can only protect ESXi virtual machines at the disk level. The application cannot protect the data that resides on the virtual disks that are created by Storage Space at the volume and file levels. The backup job will skip the volumes residing on the virtual disks that are created by Storage Space.
For information about VMware virtual machines that are configured with space-efficient (SE sparse) disks, see the VMware Knowledge Base article.
As an alternative solution in supporting Windows Server 2012 virtual machines that has ReFS volumes, NTFS Data Deduplication volumes, or both enabled, install CA ARCserve D2D inside the virtual machines and perform the backup operations directly from the virtual machines.
Note: VMware is working to resolve this limitation.
To avoid this problem, perform one of the following actions:
Be aware of the following conditions:
For more information about this problem, see "Errata 17 - Tx Data Corruption When Using TCP Segmentation Offload" in the following Intel document:
Intel 82574 Family Gigabit Ethernet Controller Specification Update
This limitation is only applicable to Windows Server 2012 R2 deduplication volumes because VMware has not certified Windows Server 2012 R2 as a proxy with VDDK 5.5. As an alternate solution, install CA ARCserve D2D on to the virtual machines and directly perform the backup operations.
For CA ARCserve Central Host-Based VM Backup, this release has been translated into the following languages, in addition to the English release:
If you run this product on a language environment not included in the list, you may experience problems.
The following license agreements are available in the \Bookshelf_Files\TPSA folder in the CA Bookshelf:
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