CA ARCserve® Central
Protection Manager r16.5 Release Notes
1.0 Welcome
Welcome to the CA ARCserve Central Protection
Manager Release Notes file. This document contains the following
information relating to use of CA ARCserve Central Protection
Manager:
- System requirements, operating system
support, and other information you may need to know prior to
installation of this product.
- A list of known issues that you should be
aware of before you use this product.
Note:
For information about system requirements, supported operating
systems, known issues, and so on for CA ARCserve D2D, see the CA
ARCserve D2D Release Notes.
2.0 New Features
This Release Summary describes new features,
functional, and usability enhancements, and dropped support that is
included with CA ARCserve Central Protection Manager r16.5 and
Update releases.
r16.5
Update 2:
- In this release, CA ARCserve Central
Protection Manager now supports Microsoft SQL Server 2014 as their
database.
3.0 System Information
The following sections provide information
about the minimum system requirements for CA ARCserve Central
Protection Manager.
3.1 System Requirements
The minimum system requirements for CA ARCserve
Central Protection Manager are as follows:
- CPU--1 GHz or higher processor is
recommended
- RAM--1 GB or more is recommended
- Disk Space--3.82 GB or more is
recommended
Other
Hardware:
- CD/DVD ROM Drive--required only when
installed from a CD/DVD
- SXGA Monitor--XGA (1280 X 1024) or
higher-resolution video adapter and monitor
3.2 Supported Operating Systems
You can install CA ARCserve Central Protection
Manager on computers running the following operating systems:
- Windows Server 2008 R2 (x64)
- Windows Server 2008 R2 (x64) SP1
- Windows Server 2012
- Windows Server 2012 R2 (x64)
3.3 Supported Operating Systems for
CA ARCserve D2D Servers
For
a complete list of the operating systems that are currently
supported for CA ARCserve D2D servers, see the Compatibility Matrix
on the CA Support website.
To access the CA ARCserve D2D Compatibility
Matrix, click the following link to open the CA ARCserve D2D
Support website, then click the Supported Platforms link under the
"Benefits to your business" section.
http://www.arcserve.com/us/Products/CA-ARCserve-D2D.aspx
3.4 Supported Operating Systems for
CA ARCserve Backup Servers
For
a complete list of supported operating systems for CA ARCserve
Backup servers, see the CA ARCserve Backup Readme on the CA Support
website.
3.5 Minimum Software
Requirements
The minimum software requirements for CA
ARCserve Central Protection Manager servers are as follows:
- CA ARCserve Central
Protection Manager Database: CA ARCserve Central
Protection Manager requires one of the following database
applications:
- Microsoft SQL Server 2012
Web/Standard/Enterprise
- Microsoft SQL Server 2008 R2 Express
Edition
- Microsoft SQL Server 2008 R2
- Microsoft SQL Server 2008
- Microsoft SQL Server 2005 SP3
- Microsoft SQL Server 2005 SP4
- Microsoft SQL Server 2014
- Internet Browser: CA ARCserve Central
Protection Manager supports the following browsers:
- Internet Explorer 8.0 or later
- Mozilla Firefox 3.5.3 or later
- Google Chrome 3.0.195.27 or
later
- Adobe Flash Player: CA ARCserve Central
Protection Manager requires Adobe Flash Player version 10.2.152.26
or later
4.0 Known Issues
The following list provides information about
issues known to exist in this release of CA ARCserve Central
Protection Manager.
- The application does not support importing
vCenter servers using VMware Linked mode. To protect all vCenter
server instances in your Linked Mode group, add each vCenter server
instance individually.
- D2D Deployment fails if CA ARCserve D2D r16
was uninstalled from a node before deploying CA ARCserve D2D to
that node. The deployment fails because the previous driver was not
removed from the target node. To deploy CA ARCserve D2D to the
node, uninstall the driver from the target node by doing the
following:
- From the Start menu, select Run.
- Enter "regedit" and click OK to open the
Registry Editor.
- Select HKEY_LOCAL_MACHINE from the File
menu in the Registry Editor and open the SYSTEM file.
- Delete "ARCFlashVolDrv" from "LowerFilters"
in the following entries:
Important! The "LowerFilters" registry key
may also contain other Windows driver names. Be sure to delete only
the "ARCFlashVolDrv" value from the list. Do not delete the entire
registry key or any other driver names from within the key.
-
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{533C5B84-EC70-11D2-9505-00C04F79DEAF}\LowerFilters
-
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}\LowerFilters
- Delete the following registry keys:
-
HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\ARCFlashVolDrv
-
HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\eventlog\System\ARCFlashVolDrv
- Close the Registry Editor and restart the
node.
- After you click the Manage option (located
on the upper right corner of the CA ARCserve D2D home page) to
manage another CA ARCserve D2D node, you cannot log out of the
managed node. You will discover this behavior the next time you log
in to CA ARCserve D2D from the CA ARCserve Central Protection
Manager Node screen: The CA ARCserve D2D home page for the node
that you managed last opens.
To correct this problem, close all CA
ARCserve D2D and CA ARCserve Central Protection Manager windows and
then log in to CA ARCserve Central Protection Manager.
- The Copy link on the D2D Deployment License
Agreement dialog does not let you copy the CA ARCserve D2D End User
License Agreement to the clipboard. You can encounter this problem
on Firefox and Chrome browsers. To copy the CA ARCserve D2D End
User License Agreement to the clipboard, click in the license
content, select all of the text, and then do one of the following:
- Firefox browsers--From the Edit menu,
click Copy.
- Chrome browsers--From the Customize
and Control Google Chrome menu, click Copy.
- When you upgrade CA ARCserve D2D r15 to
r16.5 and then perform a full CA ARCserve D2D data synchronization,
CA ARCserve D2D omits r15 data and generates r16.5 data for your
reports.
- When you import nodes from a file, the
Import Nodes from a File dialog displays C:\fakepath\[set the File
Name variable] instead of the real location of the file. The real
location is not displayed due to HTML 5 (security) standards. This
behavior occurs on Chrome, Internet Explorer 8, and Internet
Explorer 9 browsers.
To display the real location of the file on
Internet Explorer 8 and Internet Explorer 9 browsers, open Internet
Options, click Security, specify a Zone, click Custom Level, scroll
to the Miscellaneous section, and enable Include local directory
path when uploading files to a server. Chrome does not contain a
mechanism that lets you view the real location of the file.
- The following known issues occur for Global
Dashboard (GDB) nodes, branch servers:
-
When
you sort the View Logs list by the name of the Module, the
application sorts the list based on a predetermined sort order for
the specific language.
-
When
you try to deploy CA ARCserve D2D to a remote node from the CA
ARCserve D2D Home page, a message may appear that indicates that
the user name, password, or both specified for the target node is
not correct. This problem occurs only when you log in to CA
ARCserve D2D from the CA ARCserve Central Protection Manager Node
screen.
Solution: Open a browser window and log in
directly to the CA ARCserve D2D node using the following URL:
http://<hostname>:<port>.
From the new browser window, you can deploy
CA ARCserve D2D to the target node without encountering the error
message.
- After you click the Manage option to manage
another CA ARCserve D2D node, you cannot log out of the managed
node. The Manage Option is located on the upper right corner of the
CA ARCserve D2D home page. You will discover this behavior the next
time you log in to CA ARCserve D2D from the CA ARCserve Central
Protection Manager Node screen: The CA ARCserve D2D home page for
the node that you managed last opens.
To correct this problem, close all CA
ARCserve D2D and CA ARCserve Central Protection Manager windows and
then log in to CA ARCserve Central Protection Manager.
- To restore data to virtual machines that are
implemented using Unified Extensible Firmware Interface (UEFI),
ESXi Server 5.0 must be the hypervisor that is installed in the
virtual environment. When ESXi Server 5.0 is not installed in the
virtual environment, the recovery fails and error messages will
appear.
- The Merge Failure alert option is not
applied to policies on D2D nodes under the following conditions:
- The CA ARCserve Central Protection
Manager server is running r16.5 and the CA ARCserve D2D nodes are
running the r16 GA release, Update 1, Update 2, Update 3, or Update
4.
- The policy is then created or updated
on the Protection Manager server and includes the (new) Merge
Failure alert option, and then the D2D nodes are upgraded to
r16.5.
To correct this behavior, update and save
the policy on the Protection Manager server. When you save the
policy, Protection Manager applies the policy changes to the nodes
automatically.
-
If
you are using Google Chrome as your browser and you click a link
from any of the Support and Community Access dialogs and no link
opens, perform the following tasks to enable the link:
- Verify if there is a pop-up blocked icon
displayed in the URL section.
- Click the icon and select the "Always allow
pop-ups from <YOURSERVERNAME>" option.
- Restart Google Chrome. The links from CA
ARCserve D2D should open successfully.
- If the data is still not shown in the
correct format, check if RSS extension for the Google Chrome
browser is installed or not.
- If not installed, download and install the
RSS extension for the Google Chrome browser and reopen the
links.
-
Remote
deployment of CA ARCserve D2D r16.5 to a Windows XP system can fail
with error: Failed to get installation status feedback from the
remote target host.
Symptom:
A timeout error or a bad network connection
can cause this failure. The XP system shows the CA ARCserve D2D
installation is complete but the reboot fails. You cannot reboot
the system manually. Therefore, a hard reboot is required. This
problem is a known issue with Windows XP.
Solution:
Apply the following Microsoft patches
before deploying CA ARCserve D2D or install CA ARCserve D2D locally
on a Windows XP system:
- From the CA ARCserve Central Applications
Service Properties dialog, an error message displays when you
change the "Log on as" account from the administrators group to an
account in a different group.
- Intermittent failures in backup, restore,
merge, and other operations are observed if a network share on a
"HP StorageWorks D2D4106" device is used as the backup destination
for CA ARCserve Central Protection Manager. It is not recommended
to use this device for the backup destination.
- For uncompressed and unencrypted backups, it
may not be possible to resume the merge after pausing it. CA
Technologies is in the process of resolving this issue.
- If you have the combination of Microsoft SQL
Server 2012 SP1 (64-bit) and Microsoft SQL Management Studio,
uninstall Microsoft SQL Management Studio before installing CA
ARCserve Central Protection Manager. For more information, see
Article 770630 on the Microsoft website.
5.0 Fixed Issues
The following list identifies the items fixed
in the current release of CA ARCserve Central Protection Manager.
If you do not see a specific fix listed in this section, contact CA
Support for more information.
Export Nodes to CSV Files:
- When you use the Export option to export the
node information to a CSV file, the password is now encrypted.
Consider the following scenarios when you view the CSV file:
Note: Originally, the CSV file contained
three columns: "Node Name", "User Name", "Password". This fix now
includes a fourth column where it contains a True or False status
of whether the password was encrypted or not.
- When you change a password for a
particular node; you can also change the password in the file,
however it is required that you change the fourth column to
False.
- When you create a new CSV file (not
using CA ARCserve Central Protection Manager), the fourth column
for all nodes must equal to False.
- If you export a file from the Update
6 release and import the file to the Update 7 release, then you
must add the fourth column to the exporting CSV file with the value
of False.
6.0 Language Certifications
For CA ARCserve Central Protection Manager,
this release has been translated into the following languages, in
addition to the English release:
- Brazilian-Portuguese
- French
- German
- Japanese
- Simplified Chinese
- Spanish
- Traditional Chinese
If you run this product on a language
environment not included in the list, you may experience
problems.
7.0 Acknowledgements
The following license agreements are available
in the \Bookshelf_Files\TPSA folder in the CA Bookshelf:
8.0 Contact CA Technologies
Contact
CA Support
For your convenience, CA Technologies provides
one site where you can access the information that you need for
your Home Office, Small Business, and Enterprise CA Technologies
products. At http://ca.com/support, you can access the following
resources:
- Online and telephone contact information for
technical assistance and customer services
- Information about user communities and
forums
- Product and documentation downloads
- CA Support policies and guidelines
- Other helpful resources appropriate for your
product
Providing Feedback About Product
Documentation
If you have comments or questions about CA
Technologies product documentation, you can send a message to
techpubs@ca.com.
To provide feedback about CA Technologies
product documentation, complete our short customer survey which is
available on the CA Support website at http://ca.com/docs.
8.1 CA ARCserve Central Applications
Support Links
Support Links for CA ARCserve Central
Applications:
CA Support Online offers a rich set of
resources for resolving your technical issues and provides easy
access to important product information. With CA Support, you have
easy access to trusted advice that is always available. The
following links let you access the various CA Support sites that
are available:
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