CA ARCserve® Central Reporting r16.5 Release Notes

1.0 Welcome

Welcome to the CA ARCserve Central Reporting Release Notes file. This document contains the following information relating to use of CA ARCserve Central Reporting:

• System requirements, operating system support, and other information you may need to know prior to installation of this product.
• A list of known issues that you should be aware of before you use this product.

2.0 Features

CA ARCserve Central Reporting includes features, functionalities, and capabilities that let you do the following:

• Collect information and view reports about the performance of CA ARCserve D2D nodes and CA ARCserve Backup servers from a central location. For example:
  • CPU usage
  • Memory usage
  • Disk throughput
  • Network input and output
• View reports in tabular and chart formats in a browser-based, dashboard interface.
• Filter data to view reports about specific servers or groups of protected servers so that you can target report data that is unique to a set of systems with common characteristics.
• Export the collected data for the reports as CSV files for use with spreadsheets. You can also print or send the reports via email.
• Integrate CA ARCserve Central Reporting with CA ARCserve Central Protection Manager, CA ARCserve Central Virtual Standby, and CA ARCserve Central Host-Based VM Backup to leverage the features and capabilities of each of the CA ARCserve Central Applications.
• Manage CA ARCserve D2D r16 nodes in logical, organized, groups.
• Manage CA ARCserve Backup r16 servers in logical, organized, groups.

3.0 System Information

The following sections provide information about the minimum system requirements for CA ARCserve Central Reporting.

3.1 System Requirements

The minimum system requirements for CA ARCserve Central Reporting are as follows:

• CPU--1 GHz or higher processor is recommended
• RAM--1 GB or more is recommended
• Disk Space--840 MB or more is recommended

Other Hardware:

• CD/DVD ROM Drive--required only when installed from a CD/DVD
• SXGA Monitor--XGA (1280 X 1024) or higher-resolution video adapter and monitor

3.2 Supported Operating Systems

You can install CA ARCserve Central Reporting on computers running the following operating systems:

• Windows Server 2008 R2 (x64)
• Windows Server 2008 R2 (x64) SP1
• Windows Server 2012
• Windows Server 2012 R2 (x64)

3.3 Minimum Software Requirements

The minimum software requirements for CA ARCserve Central Reporting are as follows:

• CA ARCserve Central Protection Manager--CA ARCserve Central Reporting communicates with a CA ARCserve Central Protection Manager server to obtain data and generate reports. You must install the same release number and build number for both applications (CA ARCserve Central Reporting and CA ARCserve Central Protection Manager) to help ensure that they can communicate properly.

  Note: For more information about the system requirements for CA ARCserve Central Protection Manager, see the CA ARCserve Central Protection Manager Release Notes.

• Internet Browser--CA ARCserve Central Reporting supports the following browsers:
  • Internet Explorer 8.0 or later
  • Mozilla Firefox 3.5.3 or later
  • Google Chrome 3.0.195.27 or later
• Adobe Flash Player: CA ARCserve Central Reporting requires Adobe Flash Player version 10.2.152.26 or later

4.0 Known Issues

The following list provides information about issues known to exist in this release of CA ARCserve Central Reporting.

• When you load Data Trend reports or select the data point in the chart for a drill-in view, you get a script error message. This error message occurs if the trending history is too long or there are too many nodes in the drill-in view. This error only happens if you are using Internet Explorer 8 or older versions of Mozilla Firefox (older than 4.0).

  To prevent this problem from occurring, do one of the following based on the browser you are using:

  For Firefox users:

  1. Enter "about:config" in the Firefox address bar and click Enter.

     A list of preferences is displayed.

  2. Enter "dom.max_chrome_script_run_time" in the Filter field.

     The Timeout value is displayed.

  3. Increase the timeout value as necessary.

     Note: The time unit is in seconds.

  For more details regarding this issue, refer to the http://kb.mozillazine.org/Dom.max_chrome_script_run_time.

For Internet Explorer 8 users:

1. From the Start menu, select Run.
2. Enter "Regedt32.exe" and click Enter.

   The Registry Editor dialog opens.

   Note: You must be logged in to the computer using the Administrator account or an account with administrative privileges to open Registry Editor.

3. Open the following key: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Styles.

   Note: If the Styles key is not available, create a key and name it Styles.

4. Create a DWORD value named "MaxScriptStatements" for the Styles key and set the value to the desired number of script statements.

   Note: If you are uncertain as to what value to set the key to, you can use 0xFFFFFFFF.

For more details regarding this issue, refer to the http://support.microsoft.com/kb/175500.

• If CA ARCserve Central Protection Manager changes to a new database, then CA ARCserve Central Reporting can have problems connecting to the new database. This behavior occurs because the database connects to CA ARCserve Central Protection Manager while the former database is accessible. To resolve this problem, do the following:
  1. From the CA ARCserve Central Protection Manager Configuration module in the CA ARCserve Central Reporting application, click Save.
  2. Restart the CA ARCserve Central Applications web service by doing the following:
     • Go to My Computer on your desktop, right-click and select Manage.

       The Server Manager screen opens.

     • Select Configuration and click Services.

       The Services list is displayed.

     • Right-click CA ARCserve Central Applications Service and click Restart.

  CA ARCserve Central Reporting connects to the new CA ARCserve Central Protection Manager database.

• When launching any Trend Report (Application Data Trend, Backup Size Trend, or Volume Trend) with 'Week' selected as your view, the report displays the forecast data rather than the requested data. This behavior is a known FusionCharts issue.
• When you use Mozilla or Firefox to view reports, the browser generates “Unexpected Error Occurred” messages. This happens when you refresh the webpage before the reports load completely. To prevent the browser from generating the message, allow the reports to load completely before you refresh the webpage.
• To generate reports for CA ARCserve Backup nodes, you must use CA ARCserve Central Reporting with the CA ARCserve Backup r16 General Availability release or later.
• If you are configuring your email alert notification settings, and the subject field contains surrogate characters (multilingual characters that cannot be represented by a one double-byte code in UTF-16 encoding), these surrogate characters may appear as garbage characters in the email alerts received. (The email alerts will still be sent out, but the email subject field that is received may be affected). If this happens, you should reword the email subject and not include surrogate characters.
• If you are using Google Chrome as your browser and you click a link from any of the Support and Community Access dialogs and no link opens, perform the following tasks to enable the link:
  1. Verify if there is a pop-up blocked icon displayed in the URL section.
  2. Click the icon and select the "Always allow pop-ups from <YOURSERVERNAME>" option.
  3. Restart Google Chrome. The links from CA ARCserve D2D should open successfully.
  4. If the data is still not shown in the correct format, check if RSS extension for the Google Chrome browser is installed or not.
  5. If not installed, download and install the RSS extension for the Google Chrome browser and reopen the links.

5.0 Language Certifications

For CA ARCserve Central Reporting, this release has been translated into the following languages, in addition to the English release:

• Brazilian-Portuguese
• French
• German
• Japanese
• Simplified Chinese
• Spanish
• Traditional Chinese

If you run this product on a language environment not included in the list, you may experience problems.

6.0 Acknowledgements

The following license agreements are available in the \Bookshelf_Files\TPSA folder in the CA Bookshelf:

• Eclipse Public License v.1.0
  • Eclipse Equinox AspectJ r.1.6.9
• Apache Software License v.2.0
  • AWS SDK for Java 1.0
  • Axis 1.4
  • Derby 10.6.2.1
  • GWT 2.4 (Google Web Toolkit 2.4)
  • Log4j 1.2.15
  • Quartz 1.6.5
  • Tomcat 7.0.29
• bind 9.6.1-P1
• jaxws 2.2.7
• VMware Virtual Disk Development Kit 5.0 Update 1
• Oracle (formerly Sun) JRE 1.7.0 09

7.0 Contact CA Technologies

Contact CA Support

For your convenience, CA Technologies provides one site where you can access the information that you need for your Home Office, Small Business, and Enterprise CA Technologies products. At http://ca.com/support, you can access the following resources:

• Online and telephone contact information for technical assistance and customer services
• Information about user communities and forums
• Product and documentation downloads
• CA Support policies and guidelines
• Other helpful resources appropriate for your product

Providing Feedback About Product Documentation

If you have comments or questions about CA Technologies product documentation, you can send a message to techpubs@ca.com.

To provide feedback about CA Technologies product documentation, complete our short customer survey which is available on the CA Support website at http://ca.com/docs.

7.1 CA ARCserve Central Applications Support Links

Support Links for CA ARCserve Central Applications:

CA Support Online offers a rich set of resources for resolving your technical issues and provides easy access to important product information. With CA Support, you have easy access to trusted advice that is always available. The following links let you access the various CA Support sites that are available:

• Understanding your Support--The following link provides information about maintenance programs and support offerings, including terms and conditions, claims, service-level objectives (SLO), and service hours.

  http://www.arcserve.com/us/support/maintenance-program.aspx

• Registering for Support--The following link takes you to the CA Support Online registration form which is used to activate your product support.

  https://support.ca.com/prodinfo/supportregistration

• Accessing Technical Support--The following link takes you to the One-Stop Product Support page for CA ARCserve Central Applications.

  https://support.ca.com/prodinfo/arccentapps

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