How to Create Users as MSP Super Admin

This section provides information about how to create users as MSP Super admin.

Follow these steps:

1. Log into the Cloud Console.
2. Navigate to Settings > Access Control > User Accounts.
3. On the User Accounts screen, click the User Management button.
4. 
5. The User Management page opens in a new window.
4. To add users, do the following:
Add MSP Users
1. Under the MY tab, click Add Person.
2. 
3. The Add Person dialog appears.
2. On the Add Person dialog, specify details as needed, and then click Save.
3. 
4. The user gets added successfully and appears under the MY table with the status of the account as INACTIVE.
5. Notes:
• By default, the first user gets added with user type as Admin and all the other users get added with user type as User.
• To change the user type, click View Details of the user, click the edit symbol for Cloud Console application, and then select the user type as needed from the drop-down list.
Add External or Tenant Users
1. Under the MY CUSTOMER tab, click Add My Customer.
2. 
3. The Add My Customer dialog appears.
2. On the Add My Customer dialog, specify details as needed, and then click Save.
3. 
4. The customer gets added successfully and appears under the My CUSTOMER table with the status of the account as INACTIVE.
5. Note: All the Tenant users get added with user type as External.
5. Click View Details from the Action column of the added user.
6. The Account page opens and displays the details of the added user.
7. Wait until the account gets provisioned.
8. After the account gets provisioned, Okta will send an email to your primary email address that you have provided while adding the user.
6. Open the email that you receive from Okta, and then click the Activate Arcserve Account button to activate your account and set your password.
7. On the Create your Arcserve account window, do the following, and then click Create My Account:
• Type the new password and then retype the new password to confirm.
• Provide the security details as needed.
8. 
9. A window appears and prompts you to set up multifactor authentication.
8. Click Setup for the authentication type that you want to select.
9. 
9. To complete the multifactor authentication process for the authentication type you have selected, follow the on-screen instructions.
10. After you complete the multifactor authentication, click Finish. You can also configure other authentication factors as needed.
11. 
12. You have successfully activated your account.
13. Notes:
• MSP Super admin can create external users under the MY CUSTOMER tab in the User management page. The Cloud Console user type for the created customers is External. By default, the Tenant Monitor role gets assigned to the added external users. Only MSP Super Admin can change the role to Tenant Admin or Tenant Recovery.
• If the MSP Super admin of MSP organization creates multiple users of Cloud Console with user type as User, then by default, the MSP Monitor role gets assigned to the added users. Only MSP Super admin can later change the user role to MSP Admin, MSP Recovery, MSP Account Admin, MSP Account Monitor, or MSP Account Recovery.
• To deactivate MFA, click DEACTIVATE MFA. You can reactivate MFA at any time.
• To deactivate account, click DEACTIVATE.
14. All the added users display on the User Accounts page in Cloud Console.
11. To assign a role to the added user, go back to the User Accounts screen on Cloud Console, and then click Manage Permissions from the Action drop-down list of a user. For more information about how to assign a role to the user, see How to Assign a Role to User as MSP Super Admin.

You have created the user successfully.