Troubleshooting CA ARCserve D2D › Unable to install/uninstall CA ARCserve D2D if a previous attempt was interrupted
Unable to install/uninstall CA ARCserve D2D if a previous attempt was interrupted
If during an attempt to install or uninstall CA ARCserve D2D, the install/uninstall process was interrupted, you may not be able to successfully continue and complete the process.
For example, any of the following conditions could cause a partial install/uninstall state:
- Your network connection becomes broken while you are installing CA ARCserve D2D from a remote computer.
- Your computer is shut down in middle of install/uninstall process.
- You encounter a power outage during install/uninstall and there is no Uninterruptible Power Supply (UPS).
- You click the Cancel button during CA ARCserve D2D install/uninstall process.
To resolve this problem, perform the following steps:
- Enter "regedit" in the Run dialog and click OK to open Registry Editor.
- Locate and delete the following entry:
"HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D"
- Use the search option in the Registry Editor to locate and delete all occurrences of the following string:
- [CA ARCserve D2D for x86]: {97270DB5-DB8F-467F-9C52-1AF57C55EA60}
- [CA ARCserve D2D for x64]: {611E0884-4C83-4740-A3A9-9EB00D784E8D}
- Use the search option in the Registry Editor to locate and delete all occurrences of the string “CA ARCserve D2D”under the following key:
HKEY_CLASSES_ROOT\Installer\Products
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
- From the command line, delete the service by entering the following commands:
sc delete ShProvd
sc delete CASAD2DWebSvc
- Reboot the computer and re-attempt the installation/uninstallation of CA ARCserve D2D.
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