Activate Arcserve Backup License Online

Important! This process is applicable only to Arcserve Backup r17.5 or later.

To activate the older Agent versions of Arcserve Backup, refer to How to Apply Arcserve Backup License to Previous Versions of Agent.

You can activate Arcserve Backup online from Arcserve Backup Manager.

Note: If Arcserve Backup is not activated, a message is displayed on the top-right corner.

Follow these steps:

  1. Log into Arcserve Backup Manager.
  2. Click Help.
  4. Multiple options appear in the drop-down list.
  5. From the Help drop-down list of options, click Arcserve Product Activation.
  7. From the Arcserve Product Activation dialog, enter the following details:

  8. Email Address

  9. Specify your email address.
  10. Note: The verification email is sent to this email address.

    11. Name

    Specify your name.

    Company

    Specify the name of your company.

  11. Phone Number

    12. Specify your phone number in the following format:

    Country code - Phone number. For example: 000-1122334455

  12. Order ID

    13. Specify your Order ID.

    Note: Order ID is available in the email that you receive after downloading / purchasing Arcserve Backup.

  13. Fulfillment Number

    14. Specify the Fulfillment Number.

    Notes: Fulfillment Number is available in the email that you receive after downloading / purchasing Arcserve Backup.

  14. Important! Product licensing / activation does NOT take place until you select the option I agree to Arcserve's collecting machine specific data as part of the activation process.
  15. Click Activate.
  16. Click OK on the acknowledgment message.
  17. An activation link is sent to your email.
  18. Verify your email where you can view the Registration email from Arcserve.
  19. From the email, click the link for activation.
  20. If you have performed any license activation for Arcserve Backup earlier (existing user), then navigate to step 11 mentioned below.

    21. Attention New Users of Arcserve Backup!The license activation is completed successfully when you click the Activate option from the email received that assigns all the license quantity to the server used for activation. However, if you select the advanced allocation of license to the multiple servers option available in the activation email, the steps mentioned below are applicable.

  21. You are led to Arcserve registration page where Create a Password dialog appears with your email already entered.
  22. Note: To complete activation, from the link you need to create profile for Arcserve License Portal. To create profile, you need to enter a password and create one license pool.
  23. From Create a Password dialog, enter desired password to create your profile for Arcserve License Portal.
  24. Click Save.
  25. You are led to the License Pool dialog.
  26. Name a license pool and provide the quantity of licenses to include in the pool.
  27. Note: You can add more licenses to the pool later if required.
  28. Click Save to complete the License activation process.
  29. Arcserve License Portal login page opens. You can log into portal to manage your Arcserve product licenses if required.
  30. You have activated Arcserve Backup license. Now, you can verify the activated license.