Activate Arcserve Backup License Offline

Important! This process is applicable only to Arcserve Backup r17.5 or later.

You can activate Arcserve Backup even if you are not online. If you use Arcserve Product from an offline location, you are automatically redirected to the offline activation method.

The offline activation starts when you click Activate in the Arcserve Product Activation Window. Arcserve Backup detects that an offline activation method is required and helps you to complete the offline activation.

Note: To complete the offline activation process on one machine, you must have internet access on another machine.

Follow these steps:

  1. Log into the Arcserve Backup Manager.
  2. From the Arcserve Backup Manager, click Help.

    3. Multiple options appear in the drop-down list.

  3. From the Help drop-down list of options, click Arcserve Product Activation.

    4. The Arcserve Product Activation dialog opens.

  4. From the Arcserve Product Activation dialog, enter the following details:

    5. Email Address

    Specify your email address.

    Note: The verification email is sent to this email address.

    Name

    Specify your name.

    Company

    Specify the name of your company.

    Phone Number

    Specify your phone number in the following format:

    Country code - Phone number. For example: 000-1122334455

    Order ID

    Specify your Order ID.

    Note: You will receive Order ID through an email when you download/purchase Arcserve Backup.

    Fulfillment Number

    Specify the Fulfillment Number.

    You receive Fulfillment Number through an email when you download/purchase Arcserve Backup.

  5. Click Activate.

    6. Arcserve Offline Activation window opens.

  6. Click Save.

    7. The offline.arc file is saved at the following location:

    C:\Program Files(x86)\CA\ARCserve Backup\

    Important! Product licensing / activation does NOT take place until you select the option I agree to Arcserve's collecting machine specific data as part of the activation process.

  7. Perform the following steps in the online machine:
    1. Copy the offline.arc file to a machine that has internet access and open the following URL in the same machine:

      2. https://www.arcserve-register.com/AERPEndUserPortal/index.html#/

      Arcserve License Portal opens.

    2. From the login page, click Activate/Deactivate in offline mode.

      3. The offline activation page opens.

    3. Drag and drop the saved offline.arc file to the offline activation page.
    4. Successful upload makes the Upload button appear.
    5. Click Upload.

      6. The following pop-up message appears:

      Note: Depending on the type of browser used, the position of the pop-up message on screen may change.

    6. Open the email address that you provided for activation.
    7. You can view the Arcserve Registration email.
    8. From the email, click the link for activation.
    9. The Arcserve registration page opens. You can see the Create a Password dialog with your email already entered.
    10. Note: To complete activation, from the link you need to create profile for Arcserve License Portal. To create profile, you need to enter a password and create one license pool.
    11. From Create a Password dialog, enter desired password and click Save.

      12. The License Pool dialog opens.

    12. Perform the following actions to create the license pool and click Save.

      13.  Important! If you do not create the license pool, your machine will not display the licenses.

      • Enter a name for your license pool.
      • Enter the quantity of licenses to include in the pool.

        • Note: You can add more licenses to the pool later, if required.

      Arcserve License Portal login page opens.

    13. Log into Arcserve License Portal using the same credentials that you used for registration.

      14. The Arcserve License Portal home page appears.

    14. From the Home page, click Offline Activation.
    15. Successful activation makes the Offline Activation button appear.
    16. Select the product name from the product list and click Download.

      17. The activation.arc file is downloaded to your machine.

    17. Navigate to activation.arc file and copy the file from the current machine to the following path in the offline machine:

      18. C:\Program Files(x86)\CA\ARCserve Backup\

  8. From the Arcserve Backup Manager in the offline machine, click About Arcserve Backup from the Help drop-down list.

    9. About Arcserve Backup window opens.

  9. Click Manage Licenses.

    10. License Management window opens.

    Note: To view the activated license, you need to submit at least one backup job.

  10. Click Refresh to view the activated license.

You have activated the Arcserve Backup license using offline method successfully.