How to Activate Arcserve Email Archiving License Offline

You can activate the Email Archiving license even if you are not online. If your Arcserve product does not have access to internet, you are automatically redirected to offline activation.

The offline activation starts from the Email Archiving Console, when you click Activate in the Product Activation tab of the Activation and Licensing dialog. Email Archiving detects that an offline activation method is required and guides you to complete the offline activation.

Important! To complete the offline activation process on one machine, you must have internet access on another machine.

Follow these steps:

  1. From the top-right corner of Email Archiving Console, click the Super Admin icon.
  2. Multiple options are displayed.
  3. From the list of options, click Activation and Licensing.
  4. The Activation and Licensing page is displayed. Details of the Product Activation tab are displayed.

  5. From the Activation and Licensing dialog, enter the following details:

    6. Email Address

    Specify your email address.

    Note: The verification email is sent to this email address.

    Name

    Specify your name.

    Company

    Specify the name of your company.

    Phone Number

    Specify your phone number in the following format:

    Country code - Phone number. For example: 000-1122334455.

    Order ID

    Specify your order id.

    Note: You will receive the Order ID after purchasing the product.

    Fulfillment Number

    Specify the fulfillment number.

    Note: You will receive the Fulfillment Number after purchasing the product.

  6. Note: Optionally, you can also select the check box to participate in the Product Improvement Program.
  7. Important! Product licensing / activation does NOT take place until you select the check box of I agree to Arcserve collecting machine specific data as part of the activation process.
  8. Click Activate.

    9. Activation and Licensing window opens.

  9. From the Product Activation tab, click Save.

    10. Important! To complete the offline activation process, you must follow the steps mentioned in the screen below.

    The activation.arc file is saved at the following location:

    /var/fas/www/Offline

  10. Perform the following steps in the online machine:
    1. Copy the activation.arc file to a machine that has internet access and open the following URL in the same machine:
    2. Note: For your convenience, we recommend to use a secure copy (scp) tool to copy the activation.arc file using UDP_admin credentials.
    3. https://www.arcserve-register.com/AERPEndUserPortal/index.html#/
    4. Arcserve License Portal opens.
    6. From the login page, click Activate/Deactivate in offline mode.

      7. The offline activation page opens.

    7. Now, drag and drop the saved activation.arc file to the Offline Activation page.

    8. Click Upload.

      9. The following pop-up message appears:

      Your product activation is almost complete. Follow the link in the email sent to the address below to complete your product activation.

    9. Open the email address that you provided for activation.
    10. You can view the Arcserve Registration email.
    11. From the email, click the link for activation.
    12. The Arcserve registration page opens. You can see the Create a Password dialog with your email already entered.
    13. Note: To complete activation, from the link you need to create profile for Arcserve License Portal. To create profile, you need to enter a password and create one license pool.
    14. From Create a Password dialog, enter desired password and click Save.

      15. The License Pool dialog opens.

    15. Perform the following actions to create the license pool and click Save.

      16.  Important! If you do not create the license pool, your machine will not display the licenses.

      1. Enter a name for your license pool to License Pool Name.
      2. Enter the quantity of licenses to include in the pool to New Pool Quantity.

        3. Note: You can add more licenses to the pool later when required.

        Arcserve License Portal login page opens.

    16. Log into Arcserve License Portal using the same credentials used for registration.

      17. The Arcserve License Portal home page appears.

    17. From the Home page, click Offline Activation.

    18. Select the product name from the product list and click Download.

      19. An activation.arc file is downloaded to your machine.

      • If the option select products to activate has only Email Archiving product then the following dialog appears:

      • If the option select products to activate has Email Archiving with other Arcserve products then the following dialog appears:

    19. Navigate to activation.arc file and copy the file from the current machine to the following path in the offline machine:

      20. /var/fas/www/Offline

    20. Note: For your convenience, we recommend to use a secure copy (scp) tool to copy the activation.arc file using UDP_admin credentials.
  11. From the Email Archiving Console in the offline machine, open the Activation and Licensing window and click License Management.
  12. Click Refresh License to confirm the activated license.

    13. You can view the activated license for the offline machine.

You have activated the Email Archiving license using offline method successfully.