Deactivate Arcserve UDP License Offline

Important! You can deactivate your Arcserve product offline only if the product is activated using offline method.

Follow these steps:

1. Log into the Arcserve UDP Console.
2. Click Help and select Activation and Licensing.
3. The Activation and Licensing dialog opens.
3. Click Deactivate Offline.
4. The confirmation dialog appears.
5. 

Note: If the product was activated using online method, then instead of confirmation dialog, you will receive the following message:



4. Click Yes on the confirmation dialog for deactivating offline.
5. An offline.arc file is saved at the following location:
6. C:\Program Files\Arcserve\Unified Data Protection\Management\Configuration
5. Log into the same URL used for the offline activation process and upload the offline.arc file.

The following pop-up message appears:

Your product is deactivated successfully.

Note: Depending on the type of browser used, the position of the pop-up message on screen may change.

6. 

To verify the deactivated license in Arcserve UDP Console, navigate to Activation and Licensing window and view the Product Activation tab.