Testing the Recovery Environment

Test the Arcserve Recovery Environment to:

• Ensure that it runs properly on your computer
• Confirm you have the correct drivers needed to access devices.

To test this, boot your computer with the ShadowProtect Recovery Environment CD or USB key.

If Recovery Environment boots and runs as expected, you are ready to restore from backup files in the event of a hardware failure, system volume corruption, or to attempt to save data running a cold backup.

If the Arcserve Recovery Environment does not boot or run as expected, investigate the following issues:

• You do not have the necessary network interface card (NIC) drivers to access the network. You can dynamically load NIC drivers from within Recovery Environment (click Load Drivers in the Tools menu).
• You do not have the necessary storage drivers to access a storage device on the computer. To resolve this:
1. In the Tools menu, click Load Drivers.
2. Browse to the appropriate storage driver files.

Once you identify the needed drivers, copy them to a readily accessible CD or USB drive to use with Recovery Environment.

Note: If you find it necessary to load drivers for Recovery Environment, contact Arcserve Technical Support so Arcserve can include these drivers in future releases of ShadowProtect.