Collect Logs from RPS using Command Line

You must have Arcserve UDP product installed with RPS component to collect RPS logs from command line.

Follow these steps to collect logs from command line:

1. Open command prompt and navigate to <Agent installation directory>\BIN\Diagnostic Utility\.
2. Example: C:\Program Files\Arcserve\Unified Data ProtectionEngine\BIN\Diagnostic Utility\
2. To zip the logs, run the below command:
3. arcserveAgentSupport.bat -path <remote share path> -user <username> -pass <password>
3. To unzip the logs, run the below command:
4. arcserveAgentSupportInternal.bat –path <destination> <source(rawfile)>

Notes:

• RPS logs have the job logs which are performed on RPS.
• RPS logs can only be collected from command line and not from console UI.
• Some RPS related job logs cannot be collected from console UI, when collecting VM logs from Console.

Example: When an MSP Replication task is configured, you configure the tasks with two consoles, where Console-1 will have Backup as primary task and Replication as secondary task. In Console-2, Remotely managed Replication task is configured and shared with Console-1.

In this scenario, In Console-2 you cannot collect Replication job logs when collecting VM logs from console. You need to collect those Replication logs from the command line in the RPS machine that is the destination of Replication Job.