Agentless Host-based Backup crashes when using Windows 2003 R2 64-bit as Backup Proxy
Agentless Host-based Backup for VMware VM crashes when using Windows 2003 R2 64-bit as backup proxy.
Valid for VMware
Symptom
When Windows 2003 R2 64-bit machine is used as the backup proxy server to protect VMware VM, sometimes backup job may crash. You can see error messages as following in the backup job debug log file:
[2016/01/21 10:18:11:316 00 03820 03336 ] [VDDKLOG] VixDiskLib: VixDiskLib_OpenEx: Open a disk. {AFBackend.exe::AFBackupVirtual.dll(1746.0)}
[2016/01/21 10:18:11:316 00 03820 03336 ] [VDDKLOG] VixDiskLibVim: VixDiskLibVim_GetNfcTicket: Get NFC ticket for [datastore1 (3)] VMname/VMware_1.vmdk. {AFBackend.exe::AFBackupVirtual.dll(1746.0)}
[2016/01/21 10:19:11:691 00 03820 03336 ] [VDDKLOG] VixDiskLibVim: Error 18000 (listener error GVmomiFaultInvalidResponse). {AFBackend.exe::AFBackupVirtual.dll(1746.0)}
[2016/01/21 10:19:11:691 00 03820 03336 ] [VDDKLOG] VixDiskLibVim: Login failure. Callback error 18000 at 2439. {AFBackend.exe::AFBackupVirtual.dll(1746.0)}
[2016/01/21 10:19:11:691 00 03820 03336 ] [VDDKLOG] VixDiskLibVim: Failed to find the VM. Error 18000 at 2511. {AFBackend.exe::AFBackupVirtual.dll(1746.0)}
Solution
In Arcserve UDP Version 7.0, VMware VDDK 6.x is built in. But VDDK 6.x does not officially support Windows 2003 R2. As a workaround, you can use one of the following options:
- Switch to use a proxy that is officially supported by VDDK 6.x. For example, proxy with Windows 2008 R2, Windows 2012 or Windows 2012 R2.
- Replace built-in VDDK 6.x by VDDK 5.5, which is also supported by UDP 7.0. For details on how to replace VDDK, refer to How to apply different version of VDDK other than the built-in Version in Arcserve UDP.