Exclude Files from Antivirus Scanning
Antivirus software can interfere with the smooth running of virtual standby process by either temporarily blocking access to files or by quarantining or deleting files that are incorrectly classified as suspicious or dangerous. You can configure most antivirus software to exclude specific files, or folders so that you can skip scanning certain data. It is important to configure your antivirus software properly so that it does not interfere with backup and restore operations, or any other types of processes.
In a Hyper-V server, the antivirus software corrupts the VM configuration file. The Hyper-V server changes the VM state to 'save' mode and the VM becomes corrupted and useless. In such cases, you have to delete the VM and perform a full conversion to create a new VM.
To ensure that the local and remote virtual standby works properly and to avoid the VM from entering the save mode, exclude the following files that target Hyper-V virtual machines:
- Virtual machine configuration files directory:
(Default) C:\ProgramData\Microsoft\Windows\Hyper-V
Arcserve UDP Virtual Standby virtual machine configuration files directory
- Virtual machine virtual hard disk files directory:
(Default) C:\Users\Public\Documents\Hyper-V\Virtual Hard Disks
Arcserve UDP Virtual Standby virtual machine virtual hard disk files directory
- Snapshot files directory:
(Default) %systemdrive%\ProgramData\Microsoft\Windows\Hyper-V\Snapshots
Arcserve UDP Virtual Standby virtual machine snapshot files directory