Backup job for VM on SMB 3.0 share fails with error message

Note: Valid for Hyper-V.

Symptom

The VM resides on Hyper-V 2012 or 2012 R2 and has files on SMB 3.0 share. The backup job keeps failing with either of the following error messages:

Failed to take VSS snapshot. System error=[VSS_E_VOLUME_NOT_SUPPORTED_BY_PROVIDER]

Failed to take VSS snapshot. System error=[VSS_E_BAD_STATE]

Solution

1. If the SMB share is hosted by a Windows file server, add the role File Server VSS Agent Service on the file server and make sure that Microsoft File Server Shadow Copy Agent Service is installed.
2. If the SMB share is hosted by third-party NAS appliances or other similar solutions, verify if such appliances or solutions support SMB 3.0 and File Server Remote VSS Protocols. For details, contact third-party vendor.

Note:

• For VM residing in Hyper-V 2016, File Server Shadow Copy Agent Service is not needed.
• You must configure SMB 3.0 share properly before Arcserve UDP can back up the VM in it. For detailed requirements of SMB 3.0 share, refer the Requirements and supported configurations section of Microsoft documentation.