Browser Related

• Using Windows 10 Edge web browser, unable to log into Windows or Linux Agents from the Console by clicking on Restore or Login Agent. Use another browser to login.
• Arcserve License Portal does not support Windows 10 Edge web browser.
• If you are using Firefox browser to access Arcserve UDP UI, sometimes Firefox fills incorrect data in text fields on Arcserve UDP UI.
• For more details, refer to link.
• The download of file or folder from backup session fails.
• Symptom
• If you are using Internet Explorer 9 (IE9), the download of file or folder from backup session fails.
• Solution
• As a workaround, you need to modify the Advanced tab in Internet Options or the registry value in Registry Editor for IE9.
• For more information, refer link.
• In Windows 10 Edge web browser, the restore Console for Linux or Windows nodes fails to launch when https protocol is used.
• As a workaround, follow these steps:
  1. Log into the Console using IE browser.
  2. Click Login to Agent or Restore to launch the Agent GUI.
  3. Click the Certificate error beside the URL.
  4. The Untrusted Certificate dialog opens.
  4. From Untrusted Certificate pop-up message, click View Certificates.
  5. The Certificate dialog opens.
  5. In Certificate dialog, click Install Certificate.
  6. The Certificate Import Wizard dialog opens.
  6. In Certificate Import Wizard dialog, click Next.
  7. The Certificate Store details window opens.
  7. In Certificate Store, select Place all certificates in the following here and click Browse.
  8. You need to browse and select the Certificate Store details.
  8. Select the Certificate Store as Trusted Root Certification Authorities and click OK.
  9. Click Next to finish Certificate Import Wizard.
  10. Click Finish.
  11. Open the Edge browser and try again.
• When using login console from an IE browser, the following error appears: SAML 2.0-based single sign-on
• Symptom
• After logging out using the Integrated Windows Authentication credentials, when you attempt to log into the UDP Console using a local account, the following error appears:
• SAML 2.0-based single sign-on
• Solution
• As a workaround, reopen UDP Console.